Module 3: Internal and External customers Apple likes to say “The soul of the apple experience is in its people”‚ the internal customers who are trained‚ motivated and empowered to do what is right for the external customer. When you visit an apple store there is a purposefully designed customer experience part of which is communicated by apple’s internal customers. When you walk the store you are greeted with a warm friendly welcome within seconds of stepping inside. Apple’s internal customers
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Apple and Foxconn Stimulus Material Apple is one of the world’s leading producers of mobile devices with a strong reputation for product innovation and high customer loyalty. In 2009 it was widely reported that Apple’s Chinese-based suppliers were using child labour in several of their large-scale factories. At the largest factory – Foxconn – a growing problem of employee suicide was also reported which was blamed on unethical management approaches. Apple was heavily criticised for its standards
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Drew Galloway October 8th 2014 BMGT 1101 Apple Inc. Apple is an extraordinary company. The company was founded by Steve Jobs‚ Steve Wozniak‚ and Ronald Wayne on April 1st 1976. The whole purpose of Apple was‚ to develop and sell personal computers. It has come a long way from a small owned business into a multinational corporation. After the death of Steve Jobs the company had to hire a new CEO‚ Tim Cook. Tim Cook was the complete opposite of Steve Jobs. Steve Jobs was very loud and unpredictable
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The Apple I‚ Apple’s first product‚ was sold as an assembled circuit board and lacked basic features such as a keyboard‚ monitor‚ and case. The owner of this unit added a keyboard and a wooden case. Steve Jobs began working on the Apple Lisa in 1978 LISA became the first personal computer sold to the public with a GUI‚ In 1984‚ Apple next launched the Macintosh. The Macintosh Portable was Apple’s first "portable" Macintosh computer‚ released in 1989. Apple introduced the PowerBook in 1991. The Macintosh
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The Golden Rule (“GR”) is a universal maxim that states “treat others the way you want to be treated.” The GR and its variations are found in many of the world’s religions. There is a false simplicity to the Golden Rule‚ which leads to problems in the application of its various iterations due to varying perspectives of the world’s religions. What may be right for some people may be wrong for others. Treating someone the way you want to be treated may be an affront to a stranger. A religion must
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In the past few years Apple and other electronics manufacturers have been in the news for alleged unethical practices carried out by some of their suppliers. The ethical issues were concerning the 2010 suicides in the Chinese Foxconn factories‚ which are the main suppliers for Apple‚ and the IPhone5 strikes that occurred in the beginning of October. All of these events were as a result of the workers’ poor living conditions‚ inadequate health care benefits and a load of overtime hours. Apple’s speedy
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a musical device called the IPod‚ it’s no surprise that the IPhone‚ a hybrid of a phone and music device that it will be a big hit in the market place. This highly anticipated electronic trend setter had thousands of people waiting in line at the apple store in New York‚ and all over the country trying to get their hands on this iPhone. The IPod combined with a Phone‚ gives birth to this amazing product which has the following features: a 3.5 inch touch screen (the largest of all smart phones)‚ Wi-Fi
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Product For years‚ Apple was considered as a computer manufacturer that creates products aimed at individuals who are “different‚ hip and imaginative. Both Apple’s computers and the brand name itself are successfully marketed all around the world. In recent years‚ Apple diversified it product mix by introducing new line of products to keep up with the competitive consumer electronics market. The iPod‚ a portable music player was the first product range that was launched to compete in the portable
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Elizabeth – The Golden Age – Review The movie “Elizabeth – The Golden Age” (2007) is a remake‚ or better said‚ a sequel to the movie “Elizabeth” (1998). Both of the films feature Cate Blanchett in the role of Elizabeth I‚ Queen of England. The story begins in 1585 and is dominated by the intention of King Phillip the II nd of Catholic Spain‚ a very powerful empire at the time‚ to defeat and dominate England‚ ruled by a protestant Queen‚ Elizabeth. He is helped by Queen Mary of Scotland‚ who
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• An iNNovative idea that can be implemented by Apple in the coming three years • Target buyers for the product‚ their needs or desires and a way how the product or service would address those needs. • The product details‚ its Unique Selling Point(USP) and customer benefits. • € Expected sales as a result of the product or service and the expected revenue.Apple Revenue Growth is spectacular! Since 2000‚ Apple sales has grown 1‚200%‚ profits have skyrocketed 3‚000%
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