Chapter 2 LITERATURE REVIEW Chapter – 2 Literature Review R esearch has indicated that service quality has been increasingly recognized as a critical factor in the success of any business (Parasuraman et al.‚ 1988) and the banking sector in this case is not exceptional. Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors
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last page about reverse scoring of questions. Job Satisfaction (Brayfield & Rothe‚ 1951) There is a definition of job satisfaction in the textbook on p. 110. Please indicate your agreement with the following items: Responses are to scored on a 7-point scale from (1) strongly disagree to (7) strongly agree. 1. I feel fairly satisfied with my present job. _______ 2. Most days I am enthusiastic about my work. _______ 3. Each day of work seems like it will never end. _______
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National Debating Rankings 2007 University Ranking - English1. Independent University Bangladesh 2. Institute of Business Administration-IBA3. North South University 4. East West University5. Islamic University of Technology6. University of Dhaka7. LCLS8. Dhaka Medical College 9. Stamford University Bangladesh10. City University University Ranking - Bangla 1. BUET2. University of Dhaka3. East West University4. North South University5. Islamic University of Technology6. Stamford University Bangladesh
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parts job evaluation and pay structures. Job evaluation is a process in which the value of the job in an organisation is analysed and employees are placed in appropriate grades. Job evaluation is retained and modified by many organisations in order to ensure equity & equal values among the employees‚ evaluate benchmarks jobs‚ make market comparison and define band boundaries and allocate roles. Moreover to analyse and identify the hierarchy of jobs‚ job evaluation process is compulsory. Job evaluation
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aims to recognize the job satisfaction level; regarding the Personnel Policies of university of Balochistan. Furthermore‚ the definition of the job satisfaction was defined by Spector in (1997) in following ways “How employees perceive about their jobs in different perceptions of their jobs”. Also the Sempane‚ Roodt & Rieger (2002) define‚ “Job satisfaction relates to people’s own evaluation of their jobs against those issues that are important to them”. Even though‚ the job satisfaction also create
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being fairly compensated. We have laws to protect our children from being forced to work at an early age and these laws protect us from working in unsafe and unhealthy conditions. In 1938 our 32nd president Franklin D. Roosevelt was able to have the “Fair Labor Standards Act” passed and signed into law. This piece of legislation was a land mark in our history. It banned most child labor; it set a minimum hourly wage and set the standard work week. This was the beginning that made employers develop
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Job Evaluation Methods There are three basic methods of job evaluation: (1) ranking‚ (2) classification‚ (3) factor comparison. While many variations of these methods exist in practice‚ the three basic approaches are described here. Ranking Method Perhaps the simplest method of job evaluation is the ranking method. According to this method‚ jobs are arranged from highest to lowest‚ in order of their value or merit to the organization. Jobs also can be arranged according to the relative difficulty
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Attitudes and Job Satisfaction © HJ Lin in‐class Material All rights reserved. 3‐0 Attitudes Attitude: “a learned predisposition to respond in a consistently favorable or unfavorable manner with respect to a given object” gi Attitude object: physical objects‚ issues‚ ideas‚ events‚ people‚ places © HJ Lin in‐class Material All rights reserved. 3‐1 Attitudes Evaluative statements or judgments concerning objects‚ people‚ or events. Three components of an attitude:
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A job interview is a process in which a potential employee is evaluated by an employer for prospective employment in their company‚ organization‚ or firm. During this process‚ the employer hopes to determine whether or not the applicant is suitable for the role. Contents 1 Role 2 Interview constructs 3 Process 4 Process model 5 Types of questions 5.1 History of interview questions 5.2 Behavioral questions 5.3 Situational interview questions
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JOB DESIGN MEANING Job design follows job analysis i.e. it is the next step after job analysis. It aims at outlining and organising tasks‚ duties and responsibilities into a single unit of work for the achievement of certain objectives. It also outlines the methods and relationships that are essential for the success of a certain job. In simpler terms it refers to the what‚ how much‚ how many and the order of the tasks for a job/s.Job design essentially involves integrating job responsibilities
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