Dear Ms Pang‚ Replying complaints on the Better Business Communication Course I am writing in regard to your letter of 31st October20_ _ concerning the complaint about the better Business Communication Course which ran from 5th September to 24th October. We feel sorry for your disappointing experience in this course and thank for your letter to inform us the problems of the course. First and foremost‚ regarding the fee of the course‚ according to the newspaper advertisement‚ a fifteen percent
Premium Advertising Future Substitute good
REPUBLIC OF THE PHILIPPINES REGIONAL TRIAL COURT FOURTH JUDICIAL REGION BRANCH 7‚ BULACAN PEOPLE OF THE PHILIPPINES Plaintiff. - versus – CRIMINAL CASE NO. 123456-08 SAMUEL SIMON FOR: BIGAMY Accused. x--------------------------------------------------- COMPLAINT COMES NOW the Complainant‚ by the undersigned attorney‚ and unto this Honorable Court‚ respectfully avers: THE PARTIES 1. Complainant‚ Ysabel Simon is of legal age‚ married and a resident of Santuario de San Manuel‚
Premium Marriage
facilities; price; food; and location. There is sometimes the hotel receptionist or hotel front liner did not bother about the complaints. Usually because they are either too embarrassed; they have no argument for the valid complaint; the person complaining is what known as a "professional complainer" or they are just too lazy to bother with the task. Summary Based on the case study‚ the person was not satisfied with the services that provided by the hotel that the name was not mention. The hotel
Premium Hotel Quality assurance Quality management
COMPLAINT HANDLING Complaints 1. What causes people to complain? Why they don’t complain? Why do complaints occur? Complaints occur due to: - ← Delay ← Bad product ← Bad service ← Wrong/Incomplete Information ← A promise that is not kept 2. Why complaints need to be handled? ← Increase brand loyalty ← Improve on quality ← To gain an edge over the competitor ← To retain customers ← To stop unsatisfied customer from spreading bad word of mouth ← To strengthen the buyer-seller
Premium Complaint
respond to complaints. Dealing with a complaint I would follow the step by step list to respond to a complaint effectively and be professional‚ if a parent arrived in the nursery with a complaint as a practitioner I would establish if this is something I could deal with personally‚ if it is we could deal with it there and then if not then I would inform the senior member of staff within the room about the situation (depending on how serious the complaint is) (if a serious complaint) I guide
Premium Complaint Pleading
Contents THE NEGRO’S COMPLAINT 2 Question 1 5 Whose voice is depicted in this poem? What is the significance of this choice of narrator? 5 Question 2 7 Identify the personification and metaphor in the third stanza and discuss their significance in the speaker’s argument against slavery 7 Question 3 8 How does the speaker use appeals to reason‚ logic and emotion to undermine slavery and the slave trade? 8 Question 4 10 The poem establishes a link between racism‚ slavery and profit. Discuss the ways
Premium Slavery History of slavery
I‚ Sergeant D. M. Nguyen‚ employee number 129985‚ am currently assigned to the East Patrol Command‚ Northeast Division‚ Shift I. This correspondence is to address a complaint that will be filed on Officer T. Fletcher‚ employee number 130808‚ by the complainant‚ Mr. Joshua A. Berkery. The details are as follows: On June 21‚ 2015 at approximately 0550 hours‚ I was notified by Sgt. C. L. Watson who is assigned as the roll call sergeant‚ that an off duty Houston Police Officer (HPD) working and extra
Premium Police Crime Constable
GRIEVANCES AND COMPLAINTS A union is a distinct organization‚ an informal organization‚ separate from the formal organization and the employer. However‚ it is considered the closest of the separate organizations because its members are employees. Its interest concerns the conditions governing employment and its primary role is that representing the workers’ interest to management. The union’s role encompasses matters related to the work environment‚ collective bargaining‚ grievances‚ and other labor-management
Premium Collective bargaining Negotiation Trade union
Why is Mr. Shelton upset? What should be done to address his complaint? Mr. Shelton is upset because of the very poor customer service provided by Presto Cleaner. As written in Mr. Shelton’s letter to Mr. J.W. Sewickley‚ president of the company‚ he said that he has been outraged by the entire episode (the fact that he left his laundry in a store to be cleaned‚ that it took more than 6 weeks in order to have his clothes back and that‚ to cover this lack‚ he has to buy other shirts)‚ by the way
Premium Customer service Customer Problem solving
Background of the case Rationale Marcopper Mining Corporation has been operating on Marinduque Islands in the Philippines which provides local goods‚ services and electricity to the province. However‚ this mining operation had cause innumerable troubles which cause serious health and environmental problems in the community. Mining in the area has polluted waterways‚ killed fish and agricultural fields. Despite this negatives‚ the government of the Philippines still actively seeks to bring investments
Premium Mining