Review of the GAPS model of Service Quality using a personal example: Service Name: Bell Essential Plus Internet Service Existence of a Gap: Yes Expected Service (description of expectation): The expectation was (without reading the fine print‚ which is obscure and not indicative of essential information for new customers) that upon subscribing to Bell Essential Plus I’d be able to download media content and browse the internet at a speed of “5mbps”. Perceived Service (description
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calculated by this equation: T=2πLg T=2πLg (T the period in seconds‚ l the length in meter and g the gravitational acceleration in m/s2) Method: As stated earlier in the introduction‚ it was decided to measure the time for 10 complete swings‚ in order to reduce the random errors. These measurements would be repeated two more times‚ and in total five successive lengths were used. We start from one metre‚ and decreasing by 20 cm for each following measurement‚ and the mass of metal bob doesn’t change
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How to Measure the Volume of a Cylinder Submitted By Ken San Nicolas I.D. #26 With Partners Alan Chu and Cathy Manlapaz In partial fulfillment of the requirements for NS 101 Natural Science Submitted to Dr. Tseng Fall 2007 Purpose: To accurately measure the circumference‚ height and volume of cylinders. Apparatus: The items used for this experiment are 1) Pencil 2) Calculator 3) Three copper cylinders 4) A Vernier Caliper Procedure: The intent is to measure the height
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Ship Stability for Masters and Mates Ship Stability for Masters and Mates Fifth edition Captain D. R. Derrett Revised by Dr C. B. Barrass OXFORD AUCKLAND BOSTON JOHANNESBURG MELBOURNE NEW DELHI Butterworth-Heinemann Linacre House‚ Jordan Hill‚ Oxford OX2 8DP 225 Wildwood Avenue‚ Woburn‚ MA 01801-2041 A division of Reed Educational and Professional Publishing Ltd A member of the Reed Elsevier plc group First published by Stanford Maritime Ltd 1964 Third edition (metric) 1972 Reprinted
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A. INTRODUCTION Biochemistry is the chemistry of biological systems. The practical component of biochemistry is aimed at developing your interest in and understanding modern biochemical and molecular biological experimentation. The techniques learnt in the biochemistry lab will be applicable to all life sciences. THE OBJECTIVES OF THE BIOCHEMISTRY LABORATORY INCLUDE: (1) Learning the theory behind the techniques and biochemical pathways (2) Learning the physical skills and techniques of
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Research What is a GLIDER? : A light engineless aircraft designed to glide after being towed aloft or launched from a catapult. Parts of Glider : A glider consists of three main parts: 1) Fuselage 2) Wing 3) Tail FUSELAGE: It can be defined as the main body of the glider. It is cambered and in the middle portion‚ we attach the wing around the position where the camber is maximum by either making a slot in the fuselage‚ or by dividing in two parts. WING: It is the most important part of
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Jessica Loper Date of Experiment: February 5‚ 2013 Report Submitted: February 11‚ 2013 Title: Laboratory Techniques and Measurements Purpose: To gain knowledge about the International System of Units and use it to determine volume‚ mass‚ length‚ and temperature. To learn to use these forms of measurement to determine density and concentration‚ as well as learning basic lab equipment to create dilutions. Procedure:
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1. AGGREGATE CRUSHING VALUE TEST AIM (i) to determine crushing value of given road aggregates; (ii) to assess suitability of aggregates for use in different types of road pavements. APPARATUS The apparatus as per IS: 2386-1963 (part IV) consists of the following: (i) The test mould-a 15.2 cm diameter open ended steel cylinder with square base plate; plunger having a piston of diameter 15cm‚ with a hole provided across the stem of the plunger so that a rod could be inserted for lifting
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Test Paper :3 | | | Paper Type : Whole Testpaper | | Test Date : 13 January 2010 | | Test Location : Graphic Era University‚ Dehradun | | Posted By : Devidas | 1) APTITUDE TEST: Questions = 70; time limit = 75 minutes. Sectional cut-off in each section it’s around
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BSBPMG510A Assessment 2 Petra Novotna Student No: 2236 PROJECT “The End Of The Year AAC Boat Party” INTRODUCTION The Theme of the project is Boat party to get everyone from college together and celebrate great year to past and even beter to come. The idea is to create a project that will take place every year for students to know each other better and have little fun. It will include live music‚ finger food‚ bar with alcoholic and non alcoholic drinks and games to win few exciting prices. Of course
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