Executive Summary Aviation and air services industry is a large‚ competitive‚ and challenging industry‚ characterised by high capital and labour requirement‚ together with customer participation during transactions hence service fulfilment. Providing great reach and the potential for rich interaction‚ the internet is a natural medium for travel transactions. Airlines are turning to e-commerce to keep business flying‚ and the reason they are focusing on selling tickets through their Web sites is
Premium Travel agency Airline Airline ticket
In order to deal with ways to sustain Wyndham’s competitive advantage built by the ByRequest initiative‚ we first need to get acquainted with its business values; Wyndham’s ByRequest program created a comfortable and memorable upscale guest experience and shaped recognition in the industry from a customer service standpoint. Being still a relatively new program‚ the company was limiting its focus on analysis and thus conducted limited historical study and no collection of a typical demographic data
Premium Customer relationship management Customer service
The current issue and full text archive of this journal is available at www.emeraldinsight.com/0959-6119.htm Online distribution strategies and competition: are the global hotel companies getting it right? Gabriel Gazzoli ´ Institut Hotelier Cesar Ritz‚ Le Bouveret‚ Switzerland Online distribution strategies 375 Received 25 May 2007 Revised 3 July 2007 Accepted 18 October 2007 Woo Gon Kim International Center for Hospitality Research‚ Florida State University‚ Tallahassee‚ Florida‚ USA
Premium Hotel chains Hotel Hyatt
travel organization’s annual survey. Americans may also find other means of traveling‚ such as flying or traveling by railroads due to the constant rising of gas prices. Travelers could search websites such as Travelocity‚ Priceline‚ or even Orbitz to find the cheapest prices to travel instead of driving. Due to an increase in the price of gas and a decrease in the demand for driving due to the price of gas‚ there will be an increase in the demand for flying during holidays. Therefore‚ airlines
Premium Airline Southwest Airlines American Airlines
History Founding Henry Silverman‚ a business executive and private equity investor created Hospitality Franchise Systems (HFS) as a vehicle to acquire a number of hotel franchises in the early 1990s. Among Silverman’s purchases were such brands as Ramada and Howard Johnson’s as well as Days Inn‚ which he was able to buy for $290 million (less than half what he had sold it for) after the company had filed for bankruptcy in 1991. Silverman quickly took Hospitality Franchise Systems public in a
Premium
Chapter 1‚ combining the report and checking the other pieces. As a group we decided to separate the chapters and turn a group project into individual assignments providing each member with an equal amount of responsibility. 2. Case study – Orbitz Charts The main focus lies on the case questions which are first repeated and then answered after. Furthermore it shows the connection with relevant parts from the chapter and to current social‚ technological and business related matters. 1
Premium World Wide Web Website Web page
Circle and Write the most correct answer: _____ 1. Who are the beneficiaries of hotel competition? a. The economists b. The consumers c. World Trade Organization d. The owners 2. Amtrak‚ VIA Rail and KTX are all examples of what kind of market: _____ a. monopoly b. oligopoly c. perfect competition 3. Cabotage Laws _____ a. Control taxes in hotels b. Protect the US transportation market c. Protect consumers from high exchange rate commissions 4. SkyTeam‚ Star Alliance‚ AAdvantage
Premium Computer reservations system Monopoly Travel
Mobile computing has revolutionized the way we do business‚ shop and communicate. Let’s break down briefly how mobile computing has an effect on each of the Porter’s five forces. 1. Bargaining Power of Suppliers Mobile computing gives suppliers more bargaining power‚ especially with the integration of social networking. There is variation of services and personalization that is readily available with so much customer input. Considering supplier costs‚ development is either costly or it isn’t
Premium Mobile computing Competition Mobile software
Automobile Association (AAA)‚ or consortia‚ alliances of semi-independent agencies that work together to leverage buying clout and share common resources. Most travel agencies operate offices that consumers can visit or call. A few‚ such as Expedia‚ Orbitz‚ and Travelocity‚ are “virtual” agencies that sell through Internet Web sites. They have no offices open to the public and largely rely on their computer-based self -service approach to sell travel. They do employ travel agents‚ however‚ to handle
Premium Travel agency Travel website Travel agencies
Business Model A business model describes the rationale of how an organization creates‚ delivers‚ and captures value (economic‚ social‚ cultural‚ or other forms of value). The process of business model construction is part of business strategy but always not same. Actually it is a set of planned activities designed to produce profit in a marketplace. And e-commerce business model that aims to use leverage the unique qualities of the internet and World Wide Web. It has eight key elements. 1
Premium Marketing Business model Strategic management