Ryanair was founded in 1985 by the Ryan family to provide scheduled passenger airline services between Ireland and the UK‚ as an alternative to the then state monopoly carrier‚ Aer Lingus. It started out a full service conventional airline‚ with two classes of seating and leasing three different types of aircraft. However despite growth in the passenger volumes financial problems were of a growing concern. In its fight to survive the airline went through a dramatic restyle to become Europe ’s first
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CHAPTER 1 – Operations and Productivity Learning objectives Define operations management Explain the distinction between goods and services Explain the difference between production and productivity Compute single-factor productivity Compute multifactor productivity Identify the critical variables in enhancing productivity What is operations management? Production – the creation of goods and services Operations Management – activities that relate to the creation of goods and services through
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operating in the highly competitive chocolate products market. In late 2001‚ the main issue facing BCF management involves determining and agreeing on an appropriate strategy for the purchase of extra conching capacity‚ through the implementation of either new in-house developed conching technology or existing conventional conching technology. Other issues that need to be addressed by BCF management include decisions about the timing of capacity change‚ the scale of capacity increase‚ and evaluating
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on time. Quality could also mean error free processing for their timed admissions system. Quality means that all parts for the London eye is made to specification and the assembly is made to specifications. Speed objectives: Speed within the operation could mean minimising the time it takes costumers from boarding to disembarking. Speed could also mean minimising the time it takes from designing and planning the London eye to the completion of construction to the London eye. Speed could also
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features(such as reliability‚ clarity of fees‚ availability of fares‚ on-board comfort‚ service‚ etc.) under control‚ which Ryanair cannot handle in various ways‚ resulting in negative thoughts of customers about this company. 3.2 Related problems: Ryanair accumulates ‘hidden’ taxes and other fees‚ restricted customer services‚ and deceiving advertisements. Ryanair imposes charges for anything from checking bags into the hold‚ up to £40‚ to changing the name on your ticket‚ for £110
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CHAPTER 1 Operations management Short case: Dealing with variety – two examples The Bombay Tiffin Box Suppliers Association (TBSA) operates a service to transport home-cooked food from workers’ homes to office locations in downtown Bombay. Workers from residential districts must ride commuter trains some 30–40 km to work. Typically‚ they are conservative diners‚ and are also constrained by strong cultural taboos on food handling by caste‚ which discourage eating out. TBSA arranges for food
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Operations Management Notes & Study Guide Chapter 1 (MSWD) When people wait‚ there is a mismatch between supply and demand‚ with respect either to their timing or their quantities. By better matching supply w demand‚ a firm gains a significant competitive advantage over its rivals. Demand can vary (in either predictable or unpredictable ways) and supply is inflexible. Pg. 2 – great Table that shows examples of supply-Demand Mismatch Even a seemingly small improvement in operations can have a
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Journal of Operations Management 20 (2002) 419–433 Effective case research in operations management: a process perspective I. Stuart∗ ‚ D. McCutcheon‚ R. Handfield‚ R. McLachlin‚ D. Samson Faculty of Business‚ University of Victoria‚ P.O. Box 1700‚ Victoria‚ BC‚ Canada V8W 2Y2 Received 8 August 2001; received in revised form 26 October 2001; accepted 11 March 2002 Abstract Despite many calls for case-based operations management research‚ the successful publication rate of such articles
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Introduction Page 2 1. Acme Whistles case study What is the overlap between operations‚ marketing and product/service development at Acme Whistles? Page 3 2. Oxfam International case study What are the main issues facing Oxfam’s operations managers? Page 4 3. Formule 1 & Mwagusi Safari Lodge 3.1 For each hotel‚ what is the role of technology and the role of operations Page 6 staff in delivering an appropriate level
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Assignment London Churchill College Programme: BTEC Higher National Diploma (HND) in Business Unit Number and Title: (34) Operations Management Unit Level (QCF): 5 Module Tutor: Cliff Sikpi Email: Cliffsikpi@yahoo.com Date Set: 28/09/11 |Learner’s name and statement of authenticity | |
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