Chapter 1: Welcome to the Hospitality Industry After Reading and Studying This Chapter‚ You Should Be Able to: Describe the characteristics of the hospitality industry Explain corporate philosophy Discuss why service has become such an important facet of the hospitality industry Suggest ways to improve service Hospitality Industry Leaders HOSPITALITY INDUSTRY- gets in your blood Other say “ You must be nuts if you want to work in this industry” Career Path In the Hospitality
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Chapter 01 OPERATIONS MANAGEMENT: as a competitive weapon mks mks@mdi.ac.in http://mks507.vistapanel.net Prof. (Dr.) Manoj K Srivastava Operations Management Area 1. The Systems Approach C O N T E N T S 2. 3. OM Definition Ten Critical Decisions 4. 5. The Cases 4V Typology of Operations 6. 7. Productivity Competitiveness 8. 9. Manufacturing Vs. Service? The History 10. The Future 1 Systems Approach Systems Approach Reduce waste…or
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I. Discussion and Review Question: 1. Briefly describe the term operations management? Answer: Operations Management is management of system or processes that create goods or provide service. The term operations management includes interrelated activities such as forecasting‚ capacity planning‚ scheduling‚ managing inventories‚ assuring quality‚ motivating employees‚ and deciding where to locate facilities and more. 2. Identify the three major functional areas of business organization and
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KAIZEN SCHOOL OF BUSINESS MANAGEMENT MARKS: 80 COURSE: _______ SUBJECT: OPERATION MANAGEMENT N.B: 1} Attempt all the questions 2} All Questions Carries Equal Marks Name:___________________ Reference Number: ________________ Case – 1 OM IN SNACKS Let’s say that you decided to go for some snacks with your friends. Among many options‚ you can go to a roadside thela (cart)‚ a snack joint like are Udipi restaurant or some restaurant which serves many things including full meals‚ to name few
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QUALITY ON THE FLOORS OF PEPSI Established in the Carolinas in 1898‚ Pepsi-Cola has a long and rich history. The drink is the invention of Caleb Bradham‚ a pharmacist and drugstore owner in New Bern‚ North Carolina. This young pharmacist began experimenting with combinations of spices‚ juices‚ and syrups trying to create a refreshing new drink to serve his customers. He succeeded beyond all expectations because he invented the beverage known around the world as Pepsi-Cola. The business began to
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Operation Flood was a rural development programme started by India’s National Dairy Development Board (NDDB) in 1970. One of the largest of its kind‚ the programme objective was to create a nationwide milk grid. It resulted in making India the largest producer of milk and milk products‚ and hence is also called the White Revolution of India. It also helped reduce malpractices by milk traders and merchants. This revolution followed the Indian Green Revolution and helped in alleviating poverty and
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OPERATIONS STRATEGY PRODUCTIVITY‚ COMPETITIVENESS‚ STRATEGY Productivity is about how effective an organization is in the use of its resources. Competitiveness is how effective an organization is in the marketplace compared with other organizations that offer similar products/services. Strategy shapes the plans that determine the direction an organization takes in pursuing its goals. (US companies‚ suffering from impressive success of foreign companies on the US marketplace place increased
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Operation and Productivity Global Company Profile: Hard Rock Cafe Operations Management at Hard Rock Cafe Operations Manager throughout the world are producing products every day to provide for the well-being of society. These products take on a multitude of forms. Hard Rock Cafe produces thousands of complex products every day‚ to be delivered as the customer ordered them‚ when customer wants them. Hard Rock does this for over 35 million gusts worldwide every year. Orlando-based Hard Rock Cafe
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EXECUTIVE SUMMARY This report provides a view on operations of SAINSBURY’S ‚ the third largest supermarket chain across United Kingdom. SAINSBURY’S ‚ in spite of being the longest standing retail chain has been facing stiff competition from rivals like TESCO ‚ MORRISONS. The competitors seemed to have developed at a faster pace since SAINSBURY’S has been through a difficult time in recent years and TESCO is now twice the size in terms of turnover. Matter of analysis in terms of SAINSBURY’s supermarket
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Operations management focuses on managing the processes of producing and distributing products and services. Operations activities often include product creation‚ development‚ production and distribution. It deals with all operations within the organization. Related activities include managing purchases‚ inventory control‚ quality control‚ storage‚ logistics and evaluations. The nature of how operations management is carried out in an organization depends very much on the nature of products or services
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