of Management Kozhikode Course Outline Course Title : Service Operations Management (SOM) Course Code : SM05-06 Credits : 2 Term : Quarter-II (25 March- 30 June 2013) Year : 2013-14 Faculty : Prof. S. Venkataramanaiah __________________________________________________________________________ Introduction & Objective(s): Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute nearly 75% of the GDP. Moreover‚
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Systems theory is an extension of the humanistic perspective that describes organizations as open systems characterized by entropy‚ synergy and subsystem interdependence. The systems theory is one of the recent historical trends of organization and management (the other two are contingency view and total quality management). General systems theory grew out of the organismic views of L. Bertalanffy and other biologists during1950s and K. Boulding‚ D. Katz‚ R. Kahn‚ F. Kast‚ J. Rosenzweig‚ W. Buckley
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up your family system.”(Virginia Satir‚ 301) quips the author near the end of her essay titled‚ “Systems‚ Open or Closed”. A system as described by the author is present all through human life and is developed by three or more persons who are in contact and share a common purpose; a system has a goal (growth)‚ has parts (people)‚ and an order to the parts (dynamics of people and interactions in the family). Satir’s essay is aimed at describing the continuum that interpersonal systems exist within as
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What is service operation management? Covers the activities‚ decisions and responsibilities of operations managers in service organizations Responsible for: Service operation some of organizations resources (equipments‚ materials‚ staff‚ technology‚ whatever account 4 large proportion of organization’s total assets) customers(clients‚ patients) ‘processing’ their customers goods and services delivered to customers • From the customers’ perspective‚ service is the combination of the customers’
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15th “Open Systems Theory (OST) is a modern systems-based changed management theory designed to create healthy‚ innovative and resilient organizations and communities in today’s fast changing and unpredictable environments (Opensystemtheory.org‚ July‚ 2013).” In this paper I will discuss what Open System Theory is and how it relates to organizations‚ groups and Individuals. The Open System Model takes into account relations between systems and its environment. The open system properties are
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management of two well-known organizations‚ the “Four Seasons Canary Wharf hotel” and “The Tea and Sympathy Restaurant and Café” situated in New York City’s west village. By analyzing both cases with the workings of Total Quality Management (TQM) and Service Quality. The Four Seasons first hotel was opened 40 years ago and they have come a long way‚ currently one of the highest-ranking hotel chains internationally. Their golden rule is “Do to others (guest and staff) as you would wish others to do to
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Zipcar 1. What service attributes does Zipcar offer its customers? What is it asking its customers to give up? • Convenience – customers can make reservations online without having to purchase a car but rent one and pick up in a nearby area/neighborhood. Customers just needed to pay monthly fees and put in a deposit to be able to have access. • Flexibility – customers can make reservations online and for certain time frames (does not have to be for the full day). Customers can also choose the
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An Open Mind to an Open System AN OPEN MIND TO AN OPEN SYSTEM The Open System Theory was initially developed by Ludwig von Bertanlanffy (1956)‚ a biologist‚ but it was immediately applicable across all disciplines. It defines the concept of a system‚ where "all systems are characterized by an assemblage or combination of parts whose relations make them interdependent". As one moves from mechanical to organic and social systems‚ the interactions between parts in the system become more complex
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Program & Batch: | PGDM-2012-14 | Term: | V | Course Name: | Service Operations Management | Name of the faculty: | G.D.Sardana | Topic/ Title : | Compare the operational models to create service quality McDonalds‚ Dominos‚ Sub-Way | Original or Revised Write-up: | Original | Group Number: | 2 | Contact No. and email of Group Coordinator: | 7503139250 and praveen7488@gmail.com | Group Members: | Sl. | Roll No. | Name | | 1 | 12 FN - 058 | Himika Chaudhary | | 2 | 12FN-074
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A closed system in macroeconomics is defined as‚ “an isolated system that has no interaction with its external environment. Closed systems with outputs are knowable only thorough Their outputs which are not dependent on the system being a closed or open System. “(businessdirectory.com) In a closed system business exist when the only money exchanged is within the domestic circle. No domestic business or products come into play‚ money stays within the system. There are no leaks of foreign players
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