ABSTRACT This study on “CUSTOMER SATISFACTION TOWARDS ONLINE BANKING “ is designed to analyze existing customers of the bank and study their satisfaction level for the online banking service of the bank. A questionnaire was designed for the study in order to assess customer satisfaction at INDIAN OVERSEAS BANK. A total of 100 employees were surveyed. Questions pertaining to safety and comfort‚ online banking facilities‚ online transactions and overall satisfaction level were formulated. The
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Literature Online banking first introduced in the UK was early 1990s when number of banks conduct test with their own Internet services. The first major financial institutions to offer a web-based banking service in the UK was Nationwide Building Society’s Online Banking websites‚ launched in May 1997; the first bank to offer current account services over the internet was Royal Bank of Scotland. Now‚ all the major high street banks offer some kind of e-banking solution. Online banking is the “process
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* No Q: 2 Do you have an internet banking facility with you? * Yes * No Q: 4 How often‚ do you use internet banking for the transaction purposes? * Occasionally * Frequently * Never * Often * Very often Q: 5 To what extent do you prefer the use of internet banking over Credit card/Debit cards? Very Much 1 2 3 4 5 6 7 Not Much Q: 6 Following are some factors which affect the preference for the use of internet banking services. Please tick the appropriate option
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Why consumers are not using internet banking: a qualitative study Philip Gerrard Nanyang Business School‚ Nanyang Technological University‚ Singapore J. Barton Cunningham School of Public Administration‚ University of Victoria‚ Victoria‚ British Columbia‚ Canada‚ and James F. Devlin Nottingham University Business School‚ Nottingham University‚ Nottingham‚ UK Abstract Purpose – This paper illustrates why consumers are resistant to using internet banking. Design/methodology/approach – A survey
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ANALYSIS OF ONLINE BANKING USAGE INTENTIONS: AN EXTENSION OF THE TECHNOLOGY ACCEPTANCE MODEL By Amin‚ Hanudin Publication: International Journal of Business and Society Date: Wednesday‚ July 1 2009 ABSTRACT Purpose - This study is aimed at investigating the factors influencing the online banking acceptance in Kota Kinabalu‚ Northern Borneo‚ Malaysia. Design/methodology/approach - This study applies technology acceptance model (TAM) as the base model in to investigate the online banking acceptance
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Definition of Electronic Banking It is process or method of banking by which customers performs financial transactions electronically through internet that’s why it is also called internet banking and online banking. Origin of Electronic Banking It is banking service that allows its customers to conduct their daily financial transactions online 24/7 as it is a ease of access for the customers. These transactions includes payroll and direct credit transactions. In 1980’s New York’s four major
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Internet Banking (with examples from Developed vs Developing Countries) Presented to: Bert Lind Presented by: Group No.1 • S101417 Shahid Javed • S104503 Mumtaz Ali • S104451 Asif Iqbal • S101291 Mm Mudassar • S101659 Muhammad Shahzad Abstract We have discussed internet banking and security issues. Then we have given comparison of internet banking in developed countries and developing countries on the basis of security and infrastructure issues. Examples of banks are given from Pakistan (HSBC) and
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E-Banking in Bangladesh: The Future of Banking Kamrul Hasan* E-banking is the waves of the future. It provides enormous benefits to consumers in terms of case and cost of transactions‚ either through internet‚ telephone or other electronic delivery channels. For many consumers‚ electronic banking means 24-hours access to cash through an Automated Teller Machine (ATM) or Direct Deposit of paychecks into checking or savings accounts. But electronic banking now involves many different types of transactions
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Internet banking When was the last time you walked into a branch of your bank? Let me paint the picture for you! It is Friday evening and you just got off of work. Now you’re headed to the bank in order to deposit your paycheck. It’s a fairly routine process that all people have able to wait for a long time. However‚ when you actually arrive at the bank‚ you notice there’s a long queue line at the windows. It looks like you’ll be waiting a while before you can get home. Clearly anyone can see what’s
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MANAGEMENT‚ VOL. 54‚ NO. 4‚ NOVEMBER 2007 729 Transfer From Offline Trust to Key Online Perceptions: An Empirical Study Kun Chang Lee‚ Member‚ IEEE‚ Inwon Kang‚ and D. Harrison McKnight Abstract—Research has provided little evidence that trust in an offline bank can encourage adoption of the bank’s online business. Yet‚ more and more brick-and-mortar banks and other businesses are investing in online Web sites that supposedly “leverage” positive consumer impressions of their offline business
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