Case 2: On-Time Package Delivery Michael Bushmann Erika Thompson Jocelyn Russell Katlin Eason Mark Hogan MKT 452- Sales Management November 14‚ 2012 Overall‚ we felt that Wayne Jacobson – Senior Vice President of Sales performed his responsibilities very well. Furthermore‚ it was good to see that he was so vested into figuring out the problems of the company. Ultimately‚ the negative effects that were found could be detrimental to the sales personnel
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On Time Package Delivery The report should discuss in detail the solutions to the several issues that are being faced by OTPD. Based on the conversations Wayne had with Dan Gunther (District manager-Boston)‚ Carol Klein (Key account manager-Phil)‚ Mike Wagner (Sales representative -DC) and Carmella Stringer (Director of Admin services- Strawn‚ Night and Squires)‚ one of the few major issues seems to be the lack of follow up training on the new service –(Express delivery). It looks like the sales
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Case 2: On Time Package Delivery MKT 452-301 Problem Areas Reasons for Drop in Performance The unreasonable demands in the key account of Clark‚ Burton‚ and Bowers Company. The lack of information of competitors The chaos of the new service and product lack of commitment to the company lower price competitors Promotion Process in to stagnant‚ and leading to important positions being held by employees in the maintenance phase
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Case Summary As stated in the case study of “ On-Time Package Delivery”‚ the first year of business was successful‚ bringing in revenue and steady customer need in the market for the service. Customers were many big firms and businesses in large cities. Also‚ they emphasis the importance of their employees‚ especially their sales force. The sales force is not only responsible for generating business and relationships with customers; they are the face of the company. These are the representatives
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In the package delivery business‚ information technology has transformed the industry by allowing companies like UPS to operate in a near real time environment. The speed of delivery has increased through the use of computer systems which connects companies directly to their customers. According to Laudon (2013)‚ by utilizing technology such as bar-coded labels and handheld communication devices like the UPS Delivery Information Acquisition Device (DIAD) companies can plan for the most efficient
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Running head: TECHNOLOGICAL DEVELOPMENTS IN THE PACKAGE DELIVERY INDUSTRY Technological Developments in the Package Delivery Industry University of Phoenix MBA 501 December 5‚ 2005 Technological Developments "Moving eight miles a minute for most of the time"‚ while these are lyrics to a song by Bob Seger‚ these words could describe a package ’s experience being shipped by one of today ’s leading package delivery companies. How these companies have used technology to improve their services
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A BRIEF HISTORY OF THE PACKAGE DELIVERY INDUSTRY May 5‚ 2003 I. Overview The package delivery industry‚ which consists of small package and express letter shipments‚ has changed dramatically over the years. Radical changes have occurred in the goods transported‚ the geographic scale of the marketplace‚ customers needs‚ the range of service options that carriers offer‚ and the transportation and communications technology that carriers employ. The market today bears little resemblance
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father in the army at Ghim Moh Hawker Centre. She chatted with him and told him that her father suffered two strokes and has not been well since. To which he replied‚ “We are all not well!” (Sylvia. L‚ 2014) For this purpose‚ the Pioneer Generation Package (PGP) has been implemented in early August 2014 to make healthcare more affordable for the pioneer generation in Singapore. The PGP comprises of three segments- special subsidies for Medisave top-ups‚ outpatient care and life-long subsidies for Medishield
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The Mysterious Package After a long day of work‚ Robert goes to his house to pack the suitcases for the trip scheduled at that exact same day. He was going to Los Angeles to visit his family‚ because he hasn’t seen them for a long time. When Robert arrives at the JFK airport‚ a stranger accosts him and asks if he can carry a mysterious package onto the plane. Robert is doubtful‚ but soon accepts since he is in need of money. After accepting the stranger’s package‚ he needs to pass through the security
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fiction spoke with particular forcefulness to the generation that came of age in the 1960s and 70s. Vonnegut’s books frequently include elements of science fiction‚ featuring fantastic plots and sometimes involving such devices as trips in outer space‚ time faults‚ and apocalyptic destruction. Among his other novels are Player Piano (1952)‚ Mother Night (1961; film‚ 1996)‚ Cat’s Cradle (1963)‚ God Bless You‚ Mr. Rosewater (1965)‚ Breakfast of Champions (1973; film‚ 1999)‚ Deadeye Dick (1983)‚ Bluebeard (1987)
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