Otis Elevator Case 9/7/12 Otis’s management made vast improvements in their corporate vision to obtain a strategic advantage over their competitors through the introduction of OTISLINE and their e*Logistics programs. Otis’s George Davis urged the company to create a centralized customer service system which would allow them to introduce the concept of 24 hours 7 days a week to their customers. OTISLINE was mainly set up in order to increase customer satisfaction as a result of only having a
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ORGANIZATIONAL DEVELOPMENT & CHANGE | November 30 2010 | It is report on collaborative strategies between Future group & Generali group aimed at helping each other to perform task or to solve problem that are too complex and multifaceted for single organizations to carry out. | StrategicChange Intervention | INTRODUCTION ABOUT THE COMPANY: Future Generali is a joint venture between the India-based Future Group and the Italy-based Generali Group.It is present in India in both the
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ANALYSIS OF GOME ELECTRICAL APPLIANCES : COMPETING FOR CHANNEL LEADERSHIP Parties involved in case: Gome – Leading specialized home appliance chain Vs The Color Television Price Alliance (9 core members including Konka‚ TCL‚ Hisense‚ Skyworth‚ Prima‚ Rowa‚ LG‚ Panda and Westlake) Problem Statement: The color television manufactures have joined hands to form an alliance and decided to control the prices of the color television in the China market. The purpose of this alliance is to
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ORGANISATIONAL BEHAVIOUR RESPONSE SHEET 1 Q.4 Define Motivation . Critically evaluate contribution of Mc Gregor to Motivation A.4. Definition : Motivation is the managerial function of ascertaining the motives of subordinates and helping them realize those motives . Motivation refers to the way a person is enthused at work to intensify his desire and willingness to use and channelize his/her energy for the achievement to the organizational objectives . According to Edwin B fillippo : Motivation
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1.) The Goodner’s Huntington sales office should have implemented the three following objectives: 1. Financial Reporting Objective- This makes sure that the financial report is reliable and free of fraudulent reporting and also deals with the safeguarding of assets from unauthorized use. 2. Operations Objective- This covers business strategy and tactics and the effectiveness and efficiency of operations. 3. Compliance Objective- This makes sure that the company is in compliance
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Ho Yin Ray Chung Chun Yiu Chan IBM 421 March 5th‚ 2012 Superior Supermarkets: Everyday Low Pricing In April 2003‚ James Ellis‚ the president of superior supermarket was about to meet with the District Manager that manage the three supermarkets in Centralia Missouri. He mentions that the higher prices in Centralia and the growing price consciousness among the local shopper. They are currently facing the risk of losing market share from supermarkets in Centralia. Specifically‚ he was asked to
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What is power? We can examine “power” from the following definitions: “Ability to act‚ regarded as latent or inherent; the faculty of doing or performing something; capacity for action or performance; capability of producing an effect‚ whether physical or moral: potency; might; as‚ a man of great power; the power of capillary attraction; money gives power.” “Ability‚ regarded as put forth or exerted; strength‚ force‚ or energy in action; as‚ the power of steam in moving an engine; the power of
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An Overview of OD Interventions Prelude • OD interventions are sets of structured activities in which selected org’nal units (target groups or individuals) engage in a task or a sequence of tasks with the goals of org’nal improvement and individual development. • Intervention constitute the action thrust of OD. Prelude • The OD practitioner‚ a professional versed in the theory and practice of OD‚ brings four sets of attributes to the org’nal setting: – a set of values – a set of assumptions about
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How OD and HR personnel are OD practitioners Organizational change attempts to increase productivity and effectiveness through invigorated employees who are able to develop creativity‚ imagination‚ and‚ above all‚ innovation. Managing change effectively can be a tough and complex challenge. Organizational change management requires leadership to function properly. Kotter (1995‚ 98) has acknowledged the formation of a guiding coalition as an important learning point from unsuccessful change initiatives
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witnessing and participating in an unprecedented dissolution of the boundaries of the field of organization development. In organizations around the world‚ the HR function is monopolizing the OD function at an unprecedented pace‚ which is limiting our reach‚ blunting our effectiveness‚ and compromising our role.” OD and HR Do We Want the Lady or the Tiger? By Matt Minahan Ding. Ding. Ding. OK‚ time’s up. Time to decide. Will it be door number one‚ or door number two? The lady or the tiger? In
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