Strategic Management of Human Resources Case studies Lloyd C. Evangelista HCA 340 Sonya Pedro Jan 09‚ 2012 Case study: The Case of the Complacent Employee‚ Sharon B. Buchbinder (2011).pgs 379-381retrieved on Jan 02 ‚2012 This Case study involves a school counselor Bob Miller who feels overwhelmed with all the his busy work load and feels that the students and teachers love his work. Bob Miller is working long hours and staying late to tend to all the needs of the student
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hotel. The hotel guest stay cycle can be divided into four main stages. Within these four stages there are important task related to guest services and guest accounting. The Four Stages of Guest Cycle: 1. Pre-Arrival 2. Arrival 3. Occupancy 4. Departure Below is a description of the activities undertaken at each stage of the guest cycle: 1. Pre-Arrival * At the pre-arrival stage‚ the hotel must create for every potential guest a reservation Record. Doing this initiates
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solution making sure the revenue generated covers all the expenses. These chart below shows how each item on the IS is computed. Based on these amounts‚ the average occupancy rate needs to be 55 rooms per night. 2. The hotel is full on weekends in the ski season. If all room rates were raised by $5 on weekend nights‚ but occupancy fell to 72% instead of 80%‚ what would be the revised profit before taxes for the year‚ per exhibit 1? Note that to answer this question‚ I’ve made the following assumptions:
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Introduction The standard “seven day countdown” prior to a hotel opening is currently used by The Ritz-Carlton Hotel Company as a state of the art blitz‚ to acclimate new employees to the principles and standards of hotel operations. However‚ pressure from Brian Collins‚ parner and current chief operating officer for Millenium Hospitality Partners‚ is questioning the validity and effectiveness of such a routine procedure. These concerns are primarily focused around the opening of the Washington
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The Hubbart Formula Where would a hotel manager start in determining the fair price for a guest room? What is a fair value? This question has daunted innkeepers from the beginning. Charge rates too high‚ and no one will stay with you. Setting rates too low‚ and the owner makes less money. For many years in the beginning of the modern hotel era‚ hotel managers simply guessed. As unscientific as this approach sounds‚ it did work to an extent. After a hotel has been in business
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the revenue per guest and per room‚ how many walk-ins they get‚ the cancellation and no-show rates‚ and any other relevant information available. Then‚ calculate and compare your hotel ’s strengths and weaknesses of those competitors. Forecast the occupancy rates for the first year‚ based on the study of comparable hotels‚ adjusted for the strengths or weaknesses. The Three Periods The budget demonstrates that there is 2800 rooms per Period available but only 2660 were actually available in
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he/she departs from the hotel. In fact‚ the guest cycle encompasses 4 different stages‚ which are depicted in the underneath‚ diagram: Pre-Arrival Þ Arrival Þ Occupancy Þ Departure • Each stage of the guest cycle is associated guest service‚ and guest accounting activity. 1. Guest services: Reservation Þ Registration Þ Occupancy services Þ Check-out and history 2. Guest Accounting: Establishment of credits Þ posting charges Þ Night auditing Þ settlement of accounts • Below is a description
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promote the Accra Beach in all advertising materials and television broadcast as the host hotel for the upcoming West Indies Cricket Sereis‚ an important international sporting event. • The Accra Beach enjoyed a relatively high occupancy rate‚ with the highest occupancy being achieved from January trough March and the lowest during the summer. • The highest room rated are ($150-$170)‚ the lowest are ($120) • The WICB wanted 50 rooms (including two suites at no additional cost) throughout each
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management are hoping to identify the key drivers of hotel profitability and to use these to help choose their next hotel location out of a few options currently available. For this purpose they require you to build a regression explaining hotel occupancy rates and have identified and collected the following variables for each of the 80 sampled hotels with the data based on
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However‚ this information alone is very misleading. Three additional reports‚ “Room Type Occupancy”‚ “Base Income per Room”‚ and “Avg Income per Room Type per Night”‚ shed much light on exactly where its strengths lie. For instance‚ occupancy for the 3 Room Types show that the 10 Ocean view rooms have a 100% occupancy rate‚ while the 10 Bay view rooms rate at 80% and the 10 Side view at only 40%. As well‚ base income shows the Ocean view rooms account
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