Summer Internship Report On SERVICE PROCESS IMPROVEMENT: IMPROVING THE ORDER TO CASH PROCESS By Anirudh Subramaniam A0101910336 MBA Class of 2012 Under the Supervision of Mr. Shyamsunder Pal Professor Department of Operations & Decision Science In Partial Fulfillment of Award of Master of Business Administration AMITY BUSINESS SCHOOL AMITY UNIVERSITY UTTAR PRADESH SECTOR 125‚ NOIDA - 201303‚ UTTAR PRADESH‚ INDIA 2011 DECLARATION I‚ Anirudh Subramaniam student
Premium Tata Group
INTRODUCTION The concept of Business Process Reengineering (BPR) is to rethink and breakdown existing business process. This allows a company to reduce cost and improve productivity through newer‚ more efficient process. It is important to remember however‚ though there are instances where these is necessary‚ BPR is not without its disadvantage. This makes it vital to weight your decision carefully. One of the most obvious adverse effects of a company’s decision to reengineer is lowered employee
Premium Business process reengineering
Project Selection Methods OPS/TM 571 June 10‚ 20XX Project Selection Methods This week assignment required for one to choose a process that one does every day that one wants to change or improve. As one ponding on what one want to change‚ or improve‚ or spent less time doing something. One decided to look at ways to improve one’s ability to lose weight. The benefit of one losing weight is one will increase her changes of reach the age of 95 as her grandmother did. One will be
Premium Medicine Health Health care
Phases of planned change Lewin’s (1947a) three step model is often cited as his key contribution to organizational change however‚ attention have to be drawn to the fact that when developing this he was not just thinking about organizational issues. Nor did he intend it to be separate from the other three element which comprise his planned approach (Field theory‚ Group Dynamic and Action Research). Lewin’s Three Steps: v Unfreezing Believe that the stability of human behavior was based
Premium Behavior Psychology Human behavior
Begum Nur Jahan (Persian‚ Urdu: نور جہاں) (alternative spelling Noor Jahan‚ Nur Jehan‚ Nor Jahan‚ etc.) (31 May 1577–17 December 1645)‚ also known as Mehr-un-Nisaa‚ was Empress of the Mughal Empire that covered much of the Indian subcontinent. She was an aunt of Empress Mumtaz Mahal‚ Emperor Shah Jahan’s wife for whom the Taj Mahal was made. Begum Nur Jahan was the twentieth and favourite wife of Mughal Emperor Jahangir‚ who was her second husband. The story of the couple’s infatuation for each
Premium Mughal Empire Agra Nur Jahan
This paper describes a process within a workplace that needs to be improved upon and changed. It covers the best way to decide on an appropriate choice for a new process. It contains solutions and issues that are directly related to the current process. In addition‚ this paper provides solutions and new processes for overcoming the current process issue within the workplace. BUSINESS PROCESS CHANGE PLAN GB560 Designing‚ Improving and Implementing Processes Session
Premium Management Strategy map Balanced scorecard
The Change Agent Series for Groups and Organizations MISSION STATEMENT The books in this series are intended to be cutting-edge‚ state-of-the-art‚ and innovative approaches to participative change in organizational settings. They are written for‚ and written by‚ organization development (OD) practitioners interested in new approaches to facilitating participative change. They are geared to providing both theory and advice on practical application. SERIES EDITORS William J. Rothwell Roland Sullivan
Premium Management Leadership Change management
Continuous improvement is a process of the seeking of small improvements in processes and products‚ with the objective of increasing quality and reducing waste. Continuous improvement is one of the tools that underpin the philosophies of total quality management and lean production. Through constant study and revision of processes‚ a better product can result at reduced cost. Kaizen (the translation of kai (“change”) zen (“good”) is “improvement” or “change for the better”) has become a foundation
Premium Management Process management Total quality management
Journals | Summaries | Marketplace | Software | Gadgets | Introduction | Main Topics | Search maaw | Grad Course | Textbooks | Journal Bibs | Links | Maaw ’s Blog | Videos | Contribute | Goldratt‚ E. M. and J. Cox. 1986. The Goal: A Process of Ongoing Improvement. New York: North River Press.Summary by Chris Hourigan University of South Florida‚ Spring 2001 | The Goal is a very compelling novel. Novel‚ HUH!! Who ever heard of a novel about a production plant? Well‚ Eli has made the production
Premium Theory of Constraints Bottleneck Bankruptcy in the United States
Communicating the Factors for OIS and XTC to consider To ensure that the change processes are transitioned as smoothly as possible‚ it is recommended that all three OD based planned changes are well in accordance with the guidance provided as top level support is essential in guaranteeing that the changes would be successfully implemented or failing which would have enormous repercussions. Is change necessary? Change comes from both internal and external factors through either technological‚ social
Premium Management Strategic management Organization