Cornell Hospitality Quarterly http://cqx.sagepub.com/ Hotel Guests ’ Responses to Service Recovery: How Loyalty Influences Guest Behavior Pablo Zoghbi-Manrique-de-Lara‚ Miguel A. Suárez-Acosta and Teresa Aguiar-Quintana Cornell Hospitality Quarterly published online 28 November 2013 DOI: 10.1177/1938965513513348 The online version of this article can be found at: http://cqx.sagepub.com/content/early/2013/11/27/1938965513513348 A more recent version of this article was published on - Mar
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CASE IN POINT 1.2: GLOBAL HOTELS AND MOMMA’S MOTELS Suppose you work in the IT department of Global Hotels‚ a multinational hotel chain. Global Hotels runs several specialized business support systems‚ including a guest reservations system that was developed in-house to meet the requirements of a large company with worldwide operations. Guests can make one-stop online reservations by visiting Global’s Web site‚ which has links to all major travel industry sites. Global Hotels just acquired Momma’s
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FORCE | NOTES | LEVEL | THREAT OF NEW ENTRANTS | -Inexistence of legal entry barriers;-High initial investments in the industry;-Existence of economies of scale;-Inexistence of switching costs for costumers. | MEDIUM | THREAT OF SUBSTITUTES | -There are no switching costs for costumers;-High interest in exotic products; | HIGH | BARGAINING POWER OF SUPPLIERS | -European packaging industry is highly concentrated;-There are no substitutes for the packaging input. | HIGH | BARGAINING POWER OF
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Accommodation industry Accommodation generally refers to the house of temporary stay‚ which consist bedrooms‚ apartments and halls the accommodation industry was comprised of living rooms to slep or occupy and might be reserved and occupy with or without contract for temporary period. Accommodation industry is consideration one of the largest industry in the world .Ti is glamour and full of excitement to through of the history the leading industry has provided travelers ‚”A home away from home
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Increased Occupancy via our industry tested HotelResLink Booking Engine. Unprecedented control over rates‚ inventory via our 100% web-based platform. In short: We make it simple to accept online bookings from your website. INCREASE CONVERSIONS Built on more than a decade of experience booking rooms‚ HotelResLink can Increase Occupancy while saving you time and money. PEACE OF MIND Easy to use‚ flexible tools designed to help you sell more rooms from your website. You remain in full control over
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A HOTEL PRACTICUM REPORT ON IVORY HOTEL AND SUITES Buntun Highway‚ Tuguegarao City‚ Cagayan‚ Philippines April 23‚ 2013 to May 18‚ 2013 In partial fulfillment of the requirements for the course HIM 71 Hotel Practicum (OJT) For the degree in Bachelor of Science in Hospitality Industry Management COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT Cagayan State University Andrews Campus‚ Tuguegarao City SUBMITTED TO: CRISTINA S. SORIANO SUBMITTED BY: ANDREA S. LACAMBRA SUBMITTED
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GLOBAL P HARMACEUTICAL I NDUSTRY : O VERVIEW & S UCCESS F ACTORS A closer look at the factors affecting growth and development ProText Knowledge Services Global Pharmaceutical Market: Overview 1. Indust ry Overview The pharmaceutical industry of the world develops and markets medicines prescribed for patients by medical practitioners. The U.S.‚ U.K and European pharmaceutical companies are the major ones of the industry. The total number of major pharmaceutical companies (annual revenues
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* Berjaya Makati hotel * 7835 Makati Avenue Corner Eduque StreetMakati City‚ Philippines 1209 * Tel : + (632) 750 7500Fax : + (632) 750 6783 * To discover most of Manila with ease‚ guests can use Berjaya Makati Hotel as their home base. The hotel has 167 guestrooms‚ each equipped with industry-standard amenities for guests’ comfort. Guestroom appointments consist of room safe‚ data port‚ mini bar‚ daily newspaper‚ non-smoking rooms and voicemail system. This Manila hotel has everything you
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MarketLine Industry Profile Global Biotechnology February 2015 Reference Code: 0199-0695 Publication Date: February 2015 WWW.MARKETLINE.COM MARKETLINE. THIS PROFILE IS A LICENSED PRODUCT AND IS NOT TO BE PHOTOCOPIED Global - Biotechnology © MARKETLINE THIS PROFILE IS A LICENSED PRODUCT AND IS NOT TO BE PHOTOCOPIED 0199 - 0695 - 2014 Page | 1 EXECUTIVE SUMMARY Market value The global biotechnology industry grew by 4.7% in 2014 to reach a value of $323.1 billion. Market value forecast In 2019
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KENTUCKY FRIED CHICKEN AND THE GLOBAL FAST-FOOD INDUSTRY Background of the Study During the 1960s and 1970s‚ Kentucky Fried Chicken Corporation (KFC) pursued an aggressive strategy of restaurant expansion‚ quickly establishing itself as one of the first fast-food restaurant chains in the US. KFC was also one of the first U.S. -food restaurant chains to expand overseas. By 1990‚ restaurants located outside of the U.S. were generating over 50 percent of KFC’s total profits. By the end of
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