known as the Bank Insurance model(BIM)‚ is a new concept of insurance which is to set up a partnership between a bank and an insurance company whereby the insurance company sales its insurance products to the bank’s client base. The Life Insurance Marketing and Research Association’s (LIMRA’s) insurance dictionary defines Bancassurance as ‘the provision of Life insurance services by banks and building societies’. It is said that Bancassurance originated from France in the 1970s and many influential
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Service means the process aimed at meeting customer expectations‚ which is fundamentally based on the direct or indirect interaction of the customer and the supplier. The result of the service typically manifests itself in an intangible form. Service quality is a way to manage business processes in order to ensure total satisfaction to the customer on all levels (internal and external). It is an approach that leads to an increase of competitiveness‚ effectiveness and flexibility of the entire company
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Human Resource Management in Hospitality Industry One of the most important departments of any hotel staff is human resources management. Proper human resources management can be the difference between a really well run hotel and a poorly one hotel. The human resources manager can control almost the whole feeling and presence of the entire hotel. This makes the importance of human resources management for hotels very evident. Managing human resources in the hospitality industry presents special challenges
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Review of related literature According to Pizam’s article (1982)‚ the tourism and hospitality industry has been applauded by industrialized and developing countries for the number of jobs created. A large amount of position vacancy is generated within the tourism industry and the supported industries. As a labor-intensive industry‚ its contribution to employment is not only restricted to the area or country but it also provides those jobs to women‚ youngsters‚ unskilled‚ minorities and the socially
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Food and Beverage 1. Description of organizational procedures for use of legal measurement of drinks and the importance of doing so. I was employed as a waiter at Co.Fi restaurant in Brooklyn. According to their policies and procedures I was not allow to serve alcohol to any person under the age of 23. I was required to ask customers for identification. Although the South African Liquor Act states that any person over the age of 18 may be served with alcohol‚ Co.Fi did not allow that. I
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Manual on Elective III – Hospitality Marketing By Amy Tan‚ Ph.D. Eliza Ching-Yick Tse‚ Ph.D. Cynthia Ling Wong‚ M.S. School of Hotel and Tourism Management The Chinese University of Hong Kong Hospitality Marketing Copyright © The Government of the Hong Kong Special Administrative Region All rights reserved. The copyright of this manual belongs to the Government of the Hong Kong Special Administrative Region. Commercial use is strictly prohibited. Offenders will be liable to legal
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CONCLUSION Leisure and recreational activities engaged in by the majority of adults‚ teenagers and children were generally passive or non-active‚ and tended to occur in the home. There is‚ however‚ a desire for more variety‚ particularly for activities outside the home. Shortage of time and money limited leisure opportunities for both adults and teenagers‚ along with the shortage of entertainment venues and transport difficulties reported by teenagers. Choices about leisure and recreation‚ the type
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Table of Contents 1 2 3 4 5 6 7 8 9 10 11 12 ACKNOWLDGEMENT I take this opportunity to express my profound gratitude and deep regards to professor‚ Sir. Muhammad Kamran for his exemplary guidance‚ monitoring and constant encouragement throughout the course of this report. EXECUTIVE SUMMARY In this report‚ the coffee house culture and its growth in Pakistan have been discussed focusing on the international coffee house chains present in the country. The trend of shifting from
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As the author tediously takes time to list the party guests who arrive at Gatsby’s parties‚ one can infer that they are simply using Gatsby for his hospitality at the parties. This shows us‚ the readers‚ that the knowledge of their host is not important. Wolfsheim’s connection to Gatsby represents the corruption of the American Dream as he used methods of “cheating” to become wealthy. When Tom and Gatsby bump into each other after lunch with Wolfsheim‚ it foreshadows the conflict between them later
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important? Discuss this by using a system‚ or process‚ or method and/ or technique In the hospitality industry‚ managing the diversity of international food and beverage operation which is important from a food and beverage manager’s perspective can improve the quality of the hospitality services‚ reduce high turnover in hospitality management and make more profit from the food and beverage operation. Hospitality workforce is consisted of diverse population and visible and non-visible differences which
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