business strategy that usually used by the businesses is that CRM; an acronym from Customer Relation Management. CRM is a business strategy that will enable a business to manage and maintain their relationship with the customers in the database. How? By having the complete data and detail information about customers with the CRM software. Based on the statement in the question‚ for me it’s not really helping for the small businesses. CRM can be applied for big business such as PADINI HOLDINGS BHD
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Nokia SWOT analysis Strengths Weaknesses * Sold about more than 1 million smartphones last quarter than average analysts expected * Leader in Supply Chain Managment * Strong finances * World leader in R&D * Nokia has built one of the wireless industry’s strongest and broadest IPR portfolios with over 10‚000 patents * Sold about more than 1 million smartphones last quarter than average analysts expected * Leader in Supply Chain Managment * Strong finances
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APPENDICES…………………………………………………………………………10 APPENDIX 1: PORTERS FIVE FORCES………………………………………………… 10 APPENDIX 2: SUPPLY CHAIN ANALYSIS……………………………………………….. 11 APPENDIX 3: NOKIA OPERATIONS ANALYSIS………………………………………….. 11 APPENDX 4: FINANCIAL PROJECTION ANALYSIS…………………………………… 12 APPENDIX 5: DECISION GRID…………………………………………………………. 13 INTRODUCTION Nokia‚ one of the leading handset manufacturers‚ is losing market share in developing and developed markets whereas total handset market is expected to grow by $222
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CRM and SCM are both different management concepts: one focusing on concepts used by companies to manage relationship with their customers while the other focuses on planning‚ implementing and controlling the operations of supply chain. Both the concepts are similar in the way that they can be used to improve organizations functionality in the respective departments. Both management tools can be integrated with the ERP software. Both CRM and SCM can offer benefits in terms of lower costs‚ higher
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SugarCRM is the commercial Open Source Customer Relationship Management (CRM) software for companies of all sizes. Sugar easily adapts to any business environment by offering a more flexible‚ cost-effective alternative than proprietary applications. SugarCRM’s open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships. SugarCRM comes in three editions SugarCRM Open Source‚ SugarCRM
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Unit 3 Case Study Nokia Analysis Kaplan University School of Business MT460 management Policy and Strategy Professor Bagley February 19‚ 2013 Nokia Analysis Introduction Nokia is one of the largest telecommunication manufacturer companies in the world. They are recognized globally for their reliable and high quality products. Though they are a pioneer in manufacturing mobile phones and the GSM technology‚ Nokia’s profitability has been on the decline in recent years. A reduction
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CRM of MAKRO Let me start by giving a brief idea of what Customer Relationship Management means. CRM‚ or Customer Relationship Management‚ is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. True CRM brings together information from all data sources within an organization (and where appropriate‚ from outside the organization) to give one‚ holistic view of each customer. It’s a strategy used to learn more about customers’ needs
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CRM at Minitrex Introduction The case begins with Degas‚ Director of sales upset with his sales people‚ because the customers where repeatedly getting calls from the salesman without knowing that they are already the customers at Minitrex. Degas was unhappy with the systems being used at Minitrex. The sales people were using Customer contacts system‚ the creation of Bettman‚ VP of Marketing. He was appointed eighteen months ago in making efforts to centralize the sales and marketing activities. The
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How does Nokia segment the market for cell phones. Nokia’s vision is a world where everyone can be connected. The company applies differentiated market segmentation. Nokia distinguishes the market according to the different variables. The first selection is based on the demands of individuals and business firms . That explains the development of mobile devices applications which fulfill the needs of individual clients and those that provides business application and software. Second selection
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Case Study-Nokia Group 4.02: Elsard Haanstra S2177315 Lan Huang S2536447 Daniël Koster S2198835 Weixiang Wang S2509652 Joyce van Zenderen S2195445 Contents: 1. Problem Statement The problems Nokia faces are increasing price pressure‚ intense competition and slower growth. Meanwhile‚ changing environment and customer needs are problems Nokia are encountering. How can Nokia maintain its market share on 37.8% in a maturing industry in the next three years? 2. Customer
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