Journal of Management Studies 39:2 March 2002 0022-2380 ‘WE RECRUIT ATTITUDE’: THE SELECTION AND SHAPING OF ROUTINE CALL CENTRE LABOUR* G C The Open University P T University of Strathclyde Call centres are growing rapidly and are receiving attention from politicians‚ policy makers and academics. While most of the latter focus on work relations‚ notably patterns of control and surveillance‚ this paper explores the role of recruitment‚ selection and
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Corporate Strategic Tasks Arnoldo C. Hax The Central Issue for Top Management How to Add Value at the Corporate Level 1. Environmental scan at the corporate level: Assessing the external forces impacting the firm. The mission of the firm: Choosing competitive domains and the way to compete. Business segmentation: Selecting planning and organizational focuses. Horizontal strategy: Pursuing synergistic linkages across business units. 2. 3. 4. The Central Issue for Top Management (cont’d
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blockbuster.com Blockbuster LLC‚ formerly Blockbuster Inc.‚ is an American-based provider of home movie and video game rental services‚ originally through video rental shops (both owned and franchised)‚ later adding DVD-by-mail‚ streaming‚ video on demand and cinema theater. [2] At its peak in 2004‚ Blockbuster had up to 60‚000 employees and more than 9‚000 stores. [3][4] Because of poor strategic planning‚ mismanagement and competition from other video rental companies such as Netflix and Redbox‚ Blockbuster
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Andrew Thompson Marketing 4200 Maria Sharapova: Marketing a Champion (A) Case Assignment Questions 1. (a) Should Max Eisenbud and the other members of “team Sharapova” engage in the Motorola partnership? Explain. b) Should they consider any of the other possibilities? Explain. After the tournament when Kournikova could not reach her mother with her unbranded cell phone‚ Motorola had the idea of sponsoring Kournikova. I personally believe that this was a great idea
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Introduction Our assigned company‚ Netflix‚ does not have a sustainability report in their form 10-K‚ nor do they have any mention to Corporate Social Responsibility (CSR) that can be located on their webpage. After an exhausting search through third party sites‚ it has been determined that Netflix has no mention of CSR. So‚ in that vein‚ we accepted the challenge in designing a CSR report for Netflix. CSR can be dissected into three broad categories; Social Responsibility‚ Economic Responsibility
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distribution and prices. Rivalry among Competing Sellers There are very few competitors in the movie rental industry of which consist of Netflix‚ Blockbuster‚ and small businesses. These few control overall market share of the industry. The main competition is between Netflix and Blockbuster. Blockbuster is currently the leader in movie rentals until Netflix introduced their DVDs by mail program and subscription based business model. Buyers Buyers have limited powers and options. An avid movie
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distinguish Netflix’ on-line movie rental offer compared to Blockbuster‚ Wal-Mart‚ Amazon and others‚ e.g. in terms of user-responsiveness‚ price/(added) value-for-money‚ delivery/convenience‚ …? Max. 40 lines Netflix had developed in the early days of its activity a different approach towards the movie rental industry. First of all‚ the main advantage that Netflix has regarding its competitors is the first-mover posture. Indeed‚ with the growth of Internet-available services‚ Netflix felt that
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_______________________Case Analysis: Netfilx___________________________ “We’re just thankful Blockbuster didn’t enter four years ago.” The words of Netflix’s CEO Reed Hastings foreshadow the current situation facing Netflix. In this instance‚ Netflix is now in a similar position to that of Blockbuster was in during the late 1990’s. Rentals by mail changed the home video industry‚ and now rentals by internet is changing it again. Blockbuster’s early success in challenging Netflix’s emerging
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Proctor and Gamble MKT/421 This paper will describe the four elements of the marketing mix (product‚ place‚ price‚ promotion). In addition‚ it will describe how each element is implemented within a specific organization and how the four elements relate to that organizations marketing strategy. The company used in this example is both a product and service driven company and is in business for profit. The company chosen to demonstrate the marketing mix has been a leader
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Proctor & Gamble 1. In our opinion‚ we think the answer about product life cycle is not absolutely correct. It is depend on product’s characteristic. 3C product such as eeepc (asus’s product‚ netbook) have quite short product life cycle; Rolex watch have been established more than 200 years. So if marketers want to extend product life cycle‚ they have to do more afford on survey to realize consumer behavior and satisfy their really needs and wants. When the product’s sales shows that it is
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