Marketing & Negotiation Intercultural Negotiation Professor Fathi TLATLI‚ President Global Customer Solutions & Innovation‚ DHL Professor Manoëlla WILBAUT‚ Global Commercial Developments Director‚ DHL ICHEC‚ Year 2012 - 2013 Topics on the agenda I. Key principles to respect during the whole negotiation process II. The negotiation phases – prepare‚ start‚ conduct‚ conclude and follow up with international negotiation examples Intercultural Marketing & Negotiation / ICHEC /
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Book Summary of Negotiation by Roy J. Lewicki‚ David M. Saunders‚ and John W. Minton Citation: Negotiation‚ 3rd edition‚ Roy J. Lewicki‚ David M. Saunders‚ and John W. Minton‚ (Boston: Irwin McGraw-Hill‚ 1999). This Book Summary written by: Conflict Research Consortium Staff Readers will find this textbook on negotiations to be broadly accessible and very informative. The third edition has been substantially updated and revised to reflect current negotiations research. Thirteen chapters are presented
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What is communication during a negotiation? * Not about negotiator preferences * Blend of integrative verse distributive content varies as a function of the issues being discussed * Content of communication is only partly responsible for negotiation outcomes FIVE CETEGORIES OF COMMUNICATION 1. Offers‚ counteroffers‚ and motives * Important communication in negotiation Convey offers and counteroffers * Bargainers preferences exhibit rational behavior by acting in accordance
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Chapter 9 – Relationships in Negotiation * Negotiations occur in a complex social environment. People act within relationships that have a past‚ present and future. * Negotiating within relationships takes place over time. Time becomes an important variable in negotiating relationships. * Negotiation is often not a way to discuss an issue but a way to learn more about the other part and increase interdependence. In a relationship‚ gathering information about the other’s ideas‚ preferences
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Playing the Whole Game 3-D Negotiation by David A. Lax and James K. Sebenius Reprint R0311D Savvy negotiators not only play their cards well‚ they design the game in their favor even before they get to the table. 3-D Negotiation by David A. Lax and James K. Sebenius COPYRIGHT © 2003 HARVARD BUSINESS SCHOOL PUBLISHING CORPORATION. ALL RIGHTS RESERVED. What stands between you and the yes you want? In our analysis of hundreds of negotiations‚ we’ve uncovered barriers in three
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Saunders 6e Chapters 1- 4 (1 – 50 are worth 1.2 points a piece) 1. Which is not a characteristic of a negotiation or bargaining situation? A) conflict between parties B) two or more parties involved C) an established set of rules D) a voluntary process E) None of the above is a characteristic of a negotiation. 2. Which of the following is not an intangible factor in a negotiation? A) the need to look good B) final agreed price on a contract C) the desire to book more business
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Negotiation Journal 1. What were your top 3 learning’s gained from the class? 2. What did you learn about yourself in the negotiation exercises? 3. What tactics were useful in the negotiation exercises? For you and the other party? 4. How did preparation affect the outcome of the negotiation exercises? 5. What was the impact of hearing other solutions on your own level of satisfaction? Did you feel better or worse about your negotiation? Why? 6. What did you learn from the
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6760657 BUSINESS NEGOTIATION ‘‘Negotiation is a process of interaction by which two or more parties who consider they need to be jointly involved in an outcome‚ but who initially have different objectives‚ seek by the use of argument and persuasion to resolve their differences in order to achieve a mutually acceptable solution’’. (Fowler‚ 1999) Any negotiation process has various stages. The example explained below covers every of this stages within the negotiation process. It also shows
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Leadership”‚ and “Art of Negotiation”. Q2. The article I liked best was…. A2. The article that most intrigued me was the “Art of Negotiation” article. The reason this particular article stood out to me is because of the intense detail given on the topic of Negotiation. This article goes in depth about the necessities of a successful negotiation. In this particular piece negotiation is thoroughly analyzed from every from possible situation that may occur in a negotiation. This article supports
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and finally; Stage 5: Outcomes. Negotiation in definition is a process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them. There are two BARGAINING STRATEGIES that you can employ during negotiations: (1) Distributive Bargaining or the negotiation that seeks to divide up a fixed amount of resources; a win-lose situation and; (2) Integrative Bargaining or the negotiation that seeks one or more settlements that can create
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