Corporate Governance Sophastienphong‚ Kiatchai and Kulathunga‚ A (2008) Getting Finance in South Asia 2009: indicators and analysis of the commercial banking sector. World Bank Publications. Williams‚ H.M and Shapiro‚ L (1979) Power and Accountability: The changing role of the corporate board of directors. Carnegie-Mellon. University Press. Web: Financial Sector Assessment Program (2003) Available from www.imf.org/external /pubs/ft/scr/2003/cr03321.pdf (Accessed: 13 August 2009). Mauritius Institute of
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Customer Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al‚ 2000). With positive results in most research
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Executive Summary: Nowadays‚ the service industry‚ especially banks‚ faces increasing competition. In such environment‚ differentiation is necessary. The general purpose of this thesis is to understand how a bank can achieve differentiation based on a marketing approach. Two research questions will respectively examine the three additional P’s of the marketing mix (People‚ Presentation or Physical Evidence and Process) and the Customer Relationship Management as possible differentiators. To fulfill
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CUSTOMER DELIGHT IN BANKING SECTOR Introduction: Banks play an important role in the economy of any country. A sound and healthy banking system is a must for sustainable economic acceleration. Banks occupy a firm strategic position in the monetary and fiscal system of a country. As the world is changing and economies are growing; banks have undergone far-reaching changes in terms of its operations and functions it performs. The foundation of the banking sector is its customers. Customer delight
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UNIVERSITY OF MUMBAI PROJECT ON CYBER CRIME IN BANKING SECTOR SUBMITTED BY ASHA VASHUMAL AHUJA PROJECT GUIDE Prof. Mrs. MINAL GANDHI BACHELOR OF MANAGEMENT STUDIES SEMESTER V (2009-10) V.E.S. COLLEGE OF ARTS‚ SCIENCE & COMMERCE‚ SINDHI COLONY‚ CHEMBUR – 400071 Page 1 of 79 UNIVERSITY OF MUMBAI PROJECT ON CYBER CRIME IN BANKING SECTOR Submitted In Partial Fulfillment of the requirements For the Award of the Degree of Bachelor of Management By ASHA VASHUMAL AHUJA
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SUBMITTED BY MANGESH GAIKWAD (BATCH – 2009-2011) DEPARTMENT OF MANAGEMENT STUDIES NORTH MAHARSHTRA UNVERSITY JALGAON-425001 Company certificate Declaration I Mr. Mngesh Gaikwad hereby declare that the project entitled “Technical Analysis on Banking Sector” carried out at Satvik Investments And Securities is a genuine work of M.B.A. (Finance) 2nd year course of North Maharashtra University‚ Jalgaon. To the best of my knowledge any part of this context has not been submitted earlier for any Degree
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Positive and Negative Impacts of Technology on Family Life “Is technology tearing apart family life? Text messaging‚ social networking‚ and online video are changing the way parents and children see the world—and each other.” There are many technologies in today’s world that are widely used not just as a want‚ but as a necessity of life. This term paper will focus on relationship between family life and computer technologies‚ which have become the most widely used technology in the world
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COMMERCIAL BANKING SECTOR SUMMARY: Banking industry is the blood vascular system of our economy. The banks have played substantial role in the growth of Indian economy. From the meagre start in 1860 the banks have come to long way. The total shape of banking system was changed in 1991 due to the introduction of financial sector reforms as part of the liberalisation process. These reforms were aimed at enhancing the viability and efficiency of our banking system. Although there is a sustainable
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Dependency on Technology: Negative Impacts on Human Communication Quazi Mohammad Faisal North South University Tuesday‚ December 22‚ 2009 Abstract Technology has indeed made tremendous impact to society as well as on the quantity and manner by which we communicate with each other. The ease of communication may have been improved‚ but our lives have become more impersonal as a result. The research was focused on the area of technology’s application on our lives and how it is affecting
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consisted of desks‚ paper‚ pencil‚ and other traditional school supplies. In recent years‚ however‚ technology‚ such as tablets and computers‚ have penetrated the conventional school room. While technology teaching aids indicate success in schools‚ especially economically‚ there are also negative impacts‚ such as communication barriers and hindrance of the brain’s thought process development. Though technology allows teachers and students to interact with one another in entirely new ways‚ such as online
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