Major Research Project [For the partial fulfillment of requirement towards degree in Master of Business Administration (MBA)‚ 2009-11 of Devi Ahilya Vishva Vidhalay (DAVV)‚ Indore] On “An evaluative study on the factors influencing customer satisfaction in BIG BAZAAR in Indore” Guided By: Submitted By: Mr. Giriraj Godani Hareram chouhan MBA IV Semester
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Objective of the report Understand job stress and its nature‚ Understand theoretical viewpoints of stress‚ Discuss how it has affected employees in United States and Japan. 1.Introduction Modern businesses are complex and highly competitive consequently employees‚ management of the organization as well as organization itself under contentious strain to accomplish higher targets (Rothmann et al‚ 2005). In recent time’s organizations around the world restructuring‚ outsourcing and downsizing
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Job design and job characteristics are very interesting topics for discussion. In my opinion the modern route‚ that of fitting jobs to people‚ is the best decision a manager can make when designing jobs. It leaves employees more space to experience new challenges and take more responsibility in their job. While reading the Overview of the Job Characteristics Model each of the concepts mentioned brought several examples in my mind. I do not want to cite the concepts from the book‚ but I will give
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Gandhi envisioned the manufacture of maruti which is known popularly as the people’s car it is maruti which is known to give wheels to the nation. The first car of mauti was rolled out on Dec. 14‚ 1983 after a collaboration with Suzuki motors. Satisfaction is a person’s feeling of pleasure or disappointment resulting from a comparing perceived performance in relation to his or her expectation. If the performance falls short of expectation‚ the consumer is dissatisfied. If the performance matches
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Models of Customer Satisfaction Adriadne Aaron-Hill Peru State College Executive Summary This paper presents different models of customer satisfaction. Models are needed in customer satisfaction so that when measurements are taken there is a way to analyze the results. Companies who want to compete in their field must understand the purpose of customer satisfaction. The beginning stage of customer satisfaction is distinguishing between the customer and the consumer. A customer is an individual
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literature. Despite an expectation a lack of satisfaction in life may lead to a higher political participation‚ the literature says otherwise. Life satisfaction is modeled as a dependent variable that does not go with other factors. Income is deemed to be the one factor that weighs more on a satisfaction of a person. The person’s age‚ educational attainment‚ marital status and the person’s connectedness to the society were measured to determine the life satisfaction of the person. Those variables that are
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“We are products of our past” Give reasons to refrain or refute this statement When trying to explore the above statement it is significant to consider both the nature and nurture debate. This statment suggests that our biology & genes help make us who we are‚ however‚ we are shaped by the impact of our past through significant turning points‚ crisis‚ early family interactions‚ dynamics‚ experiences‚ expectations‚ roles‚ interpretations and comments made about us. These aspects don’t rule us
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enhance their business strategies and product and service offerings. Today‚ the key focus area of much organization is identification of a link between customer satisfaction and performance. However‚ satisfaction as the confirmation of expectation has started to be conceptualizing almost as a threshold for customers. The delivery of satisfaction is the minimum the customer expects. This project is totally focusing on the consumer preferences towards different sales promotion
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Compare two (2) job positions from the episode and perform a job analysis of each position. Comparing two positions from the Norwegian Cruise Line episode‚ they are crew staff and recreation staff. Both positions are important for the smooth running of the ship. Guests expect to have entertainment functions to attend as well as be able to attend different social activities. The contributions these positions make to the overall running of the cruise ship is priceless. Cruise staff is responsible
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forms of job design provided production line employees with the opportunity to contribute increased discretionary effort and to participate in workplace problem-solving. These researchers provided empirical evidence that conscious efforts by employers to increase employee discretion and job autonomy resulted in improved job satisfaction for employees and higher levels of organizational performance (Appelbaum et al. 2000). Workforce involvement in decision-making may also be consistent with job enrichment
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