CU 672: Handle Mail Understand Security procedures when handling mail or Packages. 1.1 Explain the purpose of security procedures for handling mail or packages. In a business environment it’s essential that you have correct mail handling procedures in order to keep information safe and secure this can be client’s details‚ account details‚ personal information of employees etc. This needs to be protected in order to avoid illegal misuse of data and personal information leading to fraudulent activities
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Developing Professional Telephone Skills Since its development in 1876 by Alexander Graham Bell‚ the telephone has become one of the most common home and business appliances. The word “telephone” comes from the Greek “tele‚” meaning at a distance‚ and “phone‚” meaning voice. Telephone technology allows people to speak with each other regardless of where they are located. According to the International Telecommunication Union‚ close to 5 billion people worldwide subscribe to telephone service. Of these
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presented in three categories: current travel arrangement process‚ advantages of online reservations and disadvantages of online reservations. Current Travel Arrangement Process Basic Black Corporation uses a combination of e-mails and telephone calls to make travel arrangements for its on site and regional branch employees. The procedure currently in place for travel arrangements is outlined in Figure 1. |Figure 1
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1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. Conference calls This function allow us to have a conversation with more then one person. This would be use when managers want to talk about important subject with other brunches. 2. Transfer This function allow to transfer caller to another department. It can be used when we the caller want to speak with the manager
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Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. |Feature |How / when used | |Diverting calls |This allows you to divert calls to the appropriate person quickly | |
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CUSTOMER SERVICE POLICY FOR THE TELEPHONE All telephone calls shall be answered promptly and in a professional and courteous manner in accordance with the DHHS guidelines for responding to telephone calls. Guidelines for the Telephone Please remember that when “the telephone rings three‚ it rings for thee.” Answering the telephone is every employee’s responsibility throughout the DHHS. As a general rule‚ telephones should be answered within three (3) rings and it becomes each employee’s job to
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document has 9 pages and is made up of 9 Sections. Name: Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. Answer phone/Voicemail The answer phone allows the caller to leave a message when their call is not being answered or the office is closed. After a set number of rings the caller will hear instructions
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harassing phone calls made to Ann and Howard were so vague it seemed as if the baker was an evil man trying to make their lives even more painful. Being a professional baker I would have thought the baker would present himself that way over the telephone. I am a straight to the point type of individual so if I were making telephone calls in the evening for my business‚ first thing is first‚ an introduction of who I am and why I am calling is a must. With any other typical telephone conversation there
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CERTIFICATE Unit 2 – assignment 2 1. Understand how to make and receive calls 2.1 Describe the different features of telephone systems and how to use them.• Call holding- places a caller on hold so you can undergo another duty. This could be to find paperwork‚ find client/customer details‚ retrieve information from another member of staff or contact another colleague to divert the call along to. • Call waiting- lets you know when there is a caller waiting on another line and wishes
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not be heard correctly. Noise can interfere with communication when a person is giving telephone numbers or any personal information and the environment is full of people having a conversation that has nothing to do with what is going on at that time. Manager and reduce this problem by not allowing personnel to have ideal conversations at the front desk or an any area in an office that telephone calls are received and information has to received or given. 2. How are electronic communication
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