November 18‚ 2010 Memorandum From: Principles of Management Team 1 To: Mountain West Health Plans‚ Inc RE: Customer Service Department We’d like to go over some key leadership issues that lie within Mountain West Health Plans‚ Inc’s Customer Service Department. We’d to review the overall performance of Mountain West Health Plans‚ Inc’s new hire Erik Rasmussen. We will also compare the leadership style of your current hire with that of recent retiree Evelyn Gustafson identifying strengths
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Mountain West Health Plans Inc In every organization‚ success depends on‚ among other factors‚ the leadership exhibited by its management. Leadership may be defined as the behavioral act of creating conducive environment whereby people exploit their full potential with a view of realizing organization’s vision and mission. There are four key leadership styles‚ commonly referred to as Dimensional Behavioral Model‚ and illustrated as Q1‚ Q2‚ Q3‚ and Q4 representing dominant-hostile‚ submissive-hostile
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MOUNTAIN WEST HEALTH PLANS‚ INC. PROBLEM STATEMENT a. FACTS OF THE CASE: Mountain West Health Plans‚ Inc. – Denver-based health insurance company Martin Quinn – Senior Vice-President for Service and Operations Evelyn Gustafson – Former and retired Director of Mountain West Customer Service Department. Her motto “always put yourself in the subscriber’s shoes”. In her time‚ there were only 10% turnover rates in the department compared to the typical 25% to 45% rate for customer service representative
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I would describe Evelyn Gustafson’s style of leadership as a Level-five. She was an interactive leader that had humility and showed her employees compassion. She showed selling styles of leadership as she was a manager that inspired her staff to effectively succeed and be a very successful in stressful department. Some of her weakness is that she felt so much compassion for the associates and subscribers; she did not push them as hard as she could have to get better quotas. Her strength however
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Blue Mountain Spring Water‚ Inc. Blue Mountain Spring Water Marketing Plan Executive Summary This three year marketing plan has been developed to show where our company is heading and how we are going to get there. For us to reach these goals we had to obtain a loan to expand our facility to accommodate the additional machinery and storage that will be needed. We have been in business for the past five years and have showed a significant profit each year. The next coming three years will
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Haldia Howra Asans Comprehensive Environmental Pollution Abatement Action Plans for the Industrial Clusters in West Bengal West Bengal Pollution Control Board Paribesh Bhawan 10A‚ Block-LA‚ Sector-III Bidhannagar‚ Kolkata – 700 098 PART - A Background Comprehensive Environmental Pollution Abatement Action Plans for the Industrial Clusters in West Bengal The Central Pollution Control Board (CPCB)‚ with the help of various reputed institutions‚ has carried out an environmental
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introduction Our group decided to export the American Mountain Dew to Vietnam. Vietnam has a tropical climate with high rainings seasons from may to september. The country also have dry season from october until march. Because of the weather there is a need for refrechments in Vietnam. The Mountain Dew which is owned and produced by PepsiCo is a corbonated soft drink with a fresch citrusflavour. The Moutain Dew has a green color that is characteristic for the product. We found out from vietnamese
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what’s in your plan The bills in both houses require that Americans purchase insurance through "qualified" plans offered by health-care "exchanges" that would be set up in each state. The rub is that the plans can’t really compete based on what they offer. The reason: The federal government will impose a minimum list of benefits that each plan is required to offer. Today‚ many states require these "standard benefits packages" -- and they’re a major cause for the rise in health-care costs.
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A Case study on Cardinal Health Inc Submitted by: Sadikchya Acharya Business strategy International American University Kings College Bizulli Bazaar‚ Kathmandu Nepal Submitted to: Prof. Raj Kumar Sharma Introduction and Background The case introduces us to the Cardinal Inc which for now is the leading manufacturer in the products of medical it has its own pharmaceuticals. Company is one of the fortune 500 companies the head office is in Dublin‚ Ohio. So‚ talking about pharmaceuticals and
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1. Introduction The establishment of Rocky Mountain Chocolate Factory Ico. (RMCF)‚ was in 1982 as a public offering business. It had a global focus and was able to insert itself within the Canadian society and the United Arab Emirates community. Its main activity is within the confectionery industry. The Board of Directors (BoD) has kept its vision and contributed to the success of the business and has carried it to higher levels of efficiency. The innovative capacity of its personnel has given new
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