November 18‚ 2010 Memorandum From: Principles of Management Team 1 To: Mountain West Health Plans‚ Inc RE: Customer Service Department We’d like to go over some key leadership issues that lie within Mountain West Health Plans‚ Inc’s Customer Service Department. We’d to review the overall performance of Mountain West Health Plans‚ Inc’s new hire Erik Rasmussen. We will also compare the leadership style of your current hire with that of recent retiree Evelyn Gustafson identifying strengths
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Mountain West Health Plans Inc In every organization‚ success depends on‚ among other factors‚ the leadership exhibited by its management. Leadership may be defined as the behavioral act of creating conducive environment whereby people exploit their full potential with a view of realizing organization’s vision and mission. There are four key leadership styles‚ commonly referred to as Dimensional Behavioral Model‚ and illustrated as Q1‚ Q2‚ Q3‚ and Q4 representing dominant-hostile‚ submissive-hostile
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MOUNTAIN WEST HEALTH PLANS‚ INC. PROBLEM STATEMENT a. FACTS OF THE CASE: Mountain West Health Plans‚ Inc. – Denver-based health insurance company Martin Quinn – Senior Vice-President for Service and Operations Evelyn Gustafson – Former and retired Director of Mountain West Customer Service Department. Her motto “always put yourself in the subscriber’s shoes”. In her time‚ there were only 10% turnover rates in the department compared to the typical 25% to 45% rate for customer service representative
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I would describe Evelyn Gustafson’s style of leadership as a Level-five. She was an interactive leader that had humility and showed her employees compassion. She showed selling styles of leadership as she was a manager that inspired her staff to effectively succeed and be a very successful in stressful department. Some of her weakness is that she felt so much compassion for the associates and subscribers; she did not push them as hard as she could have to get better quotas. Her strength however
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Grasp How Health Plans operate - portion II Some insurers have figured out the actual new model AS WELL AS tend to be masterminding new designed plans that is included in high deductibles ALONG WITH higher co-insurances towards degree numerous carriers tend to be profiting. There are several carriers who have not profited therefore very well throughout entering your new territory; for the fact connected with miscalculating the risk involved throughout
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Blue Mountain Spring Water‚ Inc. Blue Mountain Spring Water Marketing Plan Executive Summary This three year marketing plan has been developed to show where our company is heading and how we are going to get there. For us to reach these goals we had to obtain a loan to expand our facility to accommodate the additional machinery and storage that will be needed. We have been in business for the past five years and have showed a significant profit each year. The next coming three years will
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Mountain Man Brewing Company was established as a family concern in 1925 in West Virginia by Guntar Prangle. The company brewed single-product beer‚ Mountain Man Lager‚ which won “best beer in West Virginia” and was elected as “America’s Championship Lager”. Mountain Man Lager featured quality‚ bitter favor and slightly higher-than-average alcohol content that uniquely contributed to the company’s brand equity. Mountain Man was a local market leader and distributed its lager in several states outside
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Running head: HEALTH ORGANIZATION CASE STUDY-UHS 1 HEALTH ORGANIZATION CASE STUDY-UHS 2 Health Organization Case Study-UHS Student’s Name: Professor’s Name: Institution: Course Title: Date: How the company can increase revenue Universal Health Services‚ Inc. can increase its resources and finances by coming up with new services‚ making a general improvement of the already existing services‚ recruiting highly qualified physicians to attract more customers and applying operational and
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Mountain Property As Martin’s friend and attorney‚ I would advise him that he is the sole owner of mountain property. Since the property was purchased as a joint tenancy with a right of survivorship‚ Martin is now the only living tenant. Right of survivorship automatically divides the interest of the deceased tenant equally among the remaining tenants‚ until there is only one. Peter evidently misunderstand the right of survivorship when he indicated in his will that his share was to be transferred
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What is the ad campaign of Mountain Dew that created awareness to its consumers? What is the impact of the Mountain Dew Ad campaign to its prospective customers? How did Pepsi Cola Company respond to the growing threat of non-carbonated soft drinks‚ especially energy drinks and tea? ANSWERS: In 1992‚ senior management at PepsiCo sensed an opportunity to increase business on Diet Mountain Dew. Diet Mountain {draw:frame} Dew’s distribution was limited mostly
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