New marketing concept suggest modifying original 4P’s of the service marketing mix by adding a fifth P for "people" (Berry‚ 2000). Those entrepreneurs‚ who already realized it‚ now put a big emphasis on employees’ job satisfaction and workers motivation in order to improve service performance and increase the service productivity. Researchers from Harvard University have developed a concept or the Service- profit chain‚ which links are as follows: profit is mainly stimulated by customer loyalty;
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Project Report on Motivation Level of Employees or Employees Motivation Certificate This is to certify that the research project report entitled “Motivation Level of Employees” has worked on Final Year Student of MBA under my supervision. She has showed a tremendous zeal‚ working spirit and enthusiasm towards this project. I certify that this research work is original and have the requisite standard of an MBA student. Therefore‚ I recommend the same for evaluation. I wish her all the best in
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The Effect of a Four Phase Intervention Programme on Students’ Conceptual Understanding of Stoichiometry. Introduction Stoichiometry is one of the major concepts in chemistry. Conceptual understanding in stoichiometry is crucial for any student taking chemistry as a subject as many areas in chemistry are highly related to this conceptual understanding. Many previous researches found out that students poses a very low conceptual understanding and they also poses many alternative conception
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The relative importance of different types of rewards for employee motivation and commitment in South Africa Authors: Aleeshah Nujjoo1 Ines Meyer1 Affiliations: 1 Organisational Psychology Section‚ School of Management Studies‚ University of Cape Town‚ South Africa Correspondence to: Ines Meyer Orientation: Employees’ perceptions of rewards are related to their affective commitment and intrinsic motivation‚ which have been associated with staff turnover. Research purpose: The
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Dear Sir or Madame‚ I am an undergraduate student in the Department of xxx of the University xxx‚ from where I am expected to graduate at August 2011‚ with the note "very good". I wish to continue my studies and pursue a Master’s degree in Economics with a further specialisation on the field of Applied Microeconomics. During the semester that I studied at Berlin‚ through an Erasmus Exchange Programme scholarship and afterwards being on the Board of "Erasmus Student Network" in Athens I learned
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Motivation Theories I believe that the key to reaching a goal of a high level in the hotel industry should come from the front desk agents since they are ones that deliver the services to the guests. There are several different levels of professionalism from the employees as well as the guests‚ but hospitality must never be affected. As a front office manager in the hotel industry‚ you need to know what does and does not motivate your employees; as well as providing training programs to help them
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Students motivation is one of the most important factors influencing how much they learn. As you read the following case study‚ which involves a world history teacher who has her class involved in a unit on the Crusades‚ consider what she does to influence her students motivation. Motivation is a force that energizes‚ sustains and directs behavior toward a goal ( Brophy‚ 2004; Pintrich & Schunk‚ 2002)‚ and researchers have found a positive and robust correlation between motivation and achievement
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too. Motivation is a significant point in learning issues especially in language learning. Motivation can be categorized in several ways. But the concept of motivation can be divided into two parts: the first one is language learning motivation; the second one is motivation to study abroad. Language learning motivation ‘involves the attitudes and affective states that influence the degree of effort that learners make to learn an L2’ (Ellis‚ 1997‚ p. 75). Study abroad motivation consists of
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REGIONAL SPATIAL DATA INFRASTRUCTURE - WALL DEVELOPMENT OF A GEOSPATIAL FRAMEWORK TO IMPLEMENT A REGIONAL SPATIAL DATA INFRASTRUCTURE (RSDI) IN CARICOM (Ninth United Nations Regional Cartographic Conference for the Americas‚ United Nations‚ New York‚ August‚ 2009). August‚ 2009 Harold Wall IDB/UNFPA Project Coordinator Regional Statistics CARICOM Secretariat 1 REGIONAL SPATIAL DATA INFRASTRUCTURE - WALL Abstract Almost all human activities take place on land. In fact‚ human
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between Reward Management System and Employee Performance with the Mediating Role of Motivation: A Quantitative Study on Global Banks Pınar Güngör Okan University‚ Istanbul‚ 34722 Turkey Abstract The primary goal of this study is to research the relationship between the reward management system applications and employee performance of bank employees on global banks in Istanbul. It also focuses on the role of motivation as an intervening factor. According to the literature review on the previous studies
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