pacific international hotel management school | Reflective Essay Assignment | Industry Placement | | Li Kheng (Alice) Low ID# 1105003 | 11/11/2010 | | Content Page 1. Introduction – The Heritage Hotel (Auckland) Limited 3 2. Strengths and weaknesses of department / hotel 4‚5 3. Actions and recommendations to improve department / hotel * Action 1 * Financial management 6 * Action 2 * Housekeeping department 7 * Action
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In early May 2009‚ Isadore Sharp released a much awaited book about his business brainchild. The founder and CEO of Four Seasons Hotels and Resorts‚ a company he spent nearly five decades building out of a motor lodge in Toronto‚ Sharp shares the secrets to his astounding rise in the most unpredictable of industries. ‘Four Seasons: the Story of a Business Philosophy’ ends as the company and the lodging industry enter a crucial period of existence‚ with the dawn of an unprecedented economic downturn
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Hilton HHonors Strategic Response to Starwood Preferred Guest: The Battle for Customer Loyalty Hilton HHonors is a program which was designed to build loyalty to the Hilton brand worldwide. Membership in the program is open to anyone who applies at no charge. Members earn points toward their Hilton Honors account whenever they stay at a HHC or HIC property. Like many other reward programs‚ as members accumulate points they can redeem them for HHonors hotels or use them toward products and services
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Hotel Security HTT/ 200 September 19‚ 2010 Patti Thomas Hotel Security When the physical safeties of hotel guest are concerned‚ the areas that come to mind are the indicial rooms‚ parking garages and elevators. Since the events of 911‚ the industry has elevated its goal for safety. There are other security issues important in a hotel‚ with regard to protecting a guest‚ maybe surveillance and security staff. Having trained individuals to be on high alert at all times while guests
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Marketing Coursework Case Study: Four Seasons “Treat others as you would like to be treated” this is the golden rule and the basis for the success and recognized service quality of the Four Seasons hotel chain. The hotel chain founded in 1961 comprising of one modest motor hotel property in downtown Toronto is now the world ’s leading operator of luxury hotels and currently manages 74 properties within exceptional cities and resort destinations in 31 countries. It’s dedication to its customers
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The future of tree house hotels is in the process of becoming even more and more successful. In April 2006‚ a team of trained individuals put together their thoughts and ideas for a more efficient tree house hotel not only to help the environment‚ but as well as people and their stay at the hotel. In The Telegraph Newspaper‚ an article titled “Eco tree houses‚ the homes of the future” described the uprising tree house hotels as “the timber-framed‚ 4-story Sigma house‚ designed by architects PTP and
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The Portman Ritz-Carlton: Setting up our Ladies and Gentlemen for Success Prior to 1998‚ The Portman Shangri-La Hotel in Shanghai was a five-star property much like any other in the city. Employee and guest satisfaction ranged between 70 and 80 percent‚ and finances were unspectacular. But after Mark DeCocinis and The Ritz-Carlton took over management of the hotel in early 1998‚ employee satisfaction soared‚ guests were much happier‚ and finances improved. In just a few years‚ then General Manager
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Introduction Property management system (PMS) is a generic term for applications of computer hardware and software used to manage a hotel. These applications are central to front office operation in today’s modern hotel. Computers are standard equipment that used in hotel‚ it being integrated into everyday operation to assist in providing hospitality to guests. This application is very important because it include routinely processing reservations
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Chapter One Introduction To provide the reader with useful background information‚ I start this report with geographical location‚ some information on the region where Sophia Country Club is situated. After that‚ an introduction of the hotel includes its brief history‚ owners‚ number of staff members‚ room facilities and restaurant environment. Furthermore‚ I make a brief statement of the job roles that I have when doing this internship. Moreover‚ I will elaborate on what I have learnt
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TABLE OF CONTENT 1. INTRODUCTION * Aim 1 * Marketing 1 2. WINE PRODUCTION * Background 1 * Medoc 1 * Importance of Wine 2 * Improving the Wine Profits 2 * Sustaining Wine Production 2 3. HUMAN RESOURCE MANAGEMENT * Background 3 * Recruitment 3 * Development 3 * Aesthetic Labour 3 * Change Management 4 4. MARKETING * Importance 4 * Destination
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