Crisis and Intervention An environmental crisis situation occurred on New Year’s Eve 2011. A tornado touched down in the area I serve in Missouri. I was one of the first on the scene after the first responders. Many of the victims had been evacuated and were not being allowed back into the area. The few people that I did service were in such shock that just a cup of coffee and help in communicating with their loved ones was all they wanted at the moment. Cell towers‚ phone lines‚ power lines
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Introduction When an organization is in a crisis‚ it dominates the organization’s agenda and requires immediate action. The way the organization responds to a crisis can differ in many ways. In this essay I would like to discuss the crisis of the British concern British Petroleum (BP). At first I would like to provide more information about the crisis and its consequences‚ then I will identify the kind of crisis we have to deal with‚ I will discuss the several communication strategies BP have used
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Crisis: * occurs when there is a perceived challenge or threat that overwhelms the capacity of the individual to cope effectively with the event * unexpected emotional (depression) and biologic (NVD‚ HA) responses occur. Functioning is severely impaired * if positive‚ there is opportunity for growth and change as new ways of coping are learned. If negative‚ suicide‚ homelessness‚ or depression can result * generally lasts NO more than 4-6 weeks. (by definition there is no such thing as
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CRISIS MANAGEMENT The secret of crisis management is not good vs. bad‚ it’s preventing the bad from getting worse. -Andy Gilman. The key characteristics of a crisis are that you cannot control it – that’s why it is called Crisis “management.” You have to understand‚ in real time‚ when to yield and when to tilt. And even if you navigate to perfection the threat could be existential. Crisis management is the process by which an organization deals with a major event that threatens to harm the organization
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MASTER IN INTERNATIOANAL COMMUNICATION The role of the leader in managing a crisis: Case Study “The Truth is that no one factor makes a company admirable. But if you were forced to pick the one that makes the most difference‚ you’d pick leadership.” (Warren Bennis‚ 1998) Leadership is today`s most contreversial and commented topic. Do we really know what leadership is all about? Today leadership is becomming a more and more a demanding task. John Kotter (2001)‚ a leadership expert
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Managing crisis before they happen What every executive needs to know about Crisis Management Ian I. Mintroff Amacom ISBN 0-8144-0563-0 Crisis-management : dealing with humancaused disasters – a permanent and prominent feature of today’s societies. Because these kind of disasters are not inevitable‚ the general public is extremely critical of organizations who are held responsible for the crisis. Eliminating crisis completely is impossible but Ian Mintroff argues that a company can
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previous crisis of Mattel included that the products were tainted with lead paint and that some of the products had loose little magnets. Both of these faulted products could have caused harm to the children. This is why it was decided to recall all these products and take measured to prevent this from happening in the future. Various stakeholders were affected by this crisis‚ for example parents‚ children‚ manufacturers and investors. Which is why Mattel had to come with a strong crisis communication
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THE TIGER WOODS’ CRISIS Crises can arise at anytime no matter industry. Crisis management determines how a problem is prepared or handled. It can determine if an image or reputation can be rebuilt (Bernstein‚ 2012). Tiger’s infidelity and car accident qualified as a crisis because it had a negative impact on his life (Brown‚ 2012). Perceptions are more than reality‚ and the perception of Tiger Woods’ as a role model and family man were changed because of his repeated acts of infidelity. Overview
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Crisis management: framework incorporating quality issues Introduction The 2007-09 financial crisis was the most serious such event since the Great Depression. The crisis manifested itself in credit losses‚ write-downs‚ liquidity shocks‚ deflated property values‚ and a contraction of the real economy. The sharp contraction in U.S. gross domestic product in 2009 traced to the adverse effects of the crisis on household consumption and business Investments. In the housing sector‚ banks took advantage
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A crisis can occur at any time‚ place and within any given organization. An organization relies heavily on the communications crisis team to apply their skills and knowledge to formulate an all-encompassing crisis communication plan. Communication professionals constantly have to sort out the issues and find a resolution that works well for the organization and the public. A crisis can escalate into a disaster in minutes‚ and could cost significant loss of life and create a bad reputation for an
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