Generally‚ financial services refer to services provided by the finance industry either public or private finance industry. Financial services defined as services that related to facilities such as saving accounts‚ checking accounts‚ leasing‚ loans and money transfer provided by banks‚ credit unions and finance companies.1 Flower of service is a visual framework for understanding the supplementary service elements that surround and add value to the core product. Flower of service is introduced by Christopher
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Michael porter’s five forces analysis is a frame work for industry analysis and business strategy development formed by Michael E Porter of Harvard business school in 1979.Five Forces model of Michael Porter is a very elaborate concept for evaluating company’s competitive position. Three of porters five forces refer to competition from external sources and the remainder are internal threats .porters referred to this forces are micro environment to contrast it with more general term macro
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety of
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IT310 OSI Model In the early years of computer and network research and development many systems were designed by a number of companies. Although each system had its rights and were sold across the world‚ it became apparent as network usage grew‚ that it was difficult‚ to enable all of these systems to communicate with each other. In the early 1980s‚ the International Organization for Standardization (ISO) recognized the need for a network model that would help companies create
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Titration CalculationsBefore you go any further‚ check that you can do the following… Calculate: Relative molecular masses from a given chemical formula Calculate: Number of Moles from the mass/RMM equation Manipulate: The number of moles equation to get the form you require. When you are confronted by a Titration calculation the first rule is: DON’T PANIC! The Second rule is read through the question very carefully.The Third rule is read through the question carefully again! We are now going to
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First Impression: At first glance‚ my first impression of Beijing Pangu 7 Star Hotel’s official website is that it offers highly magnificent images and well-organized page layouts to display their hotel features. Each hotel picture draws my attention because they use extremely distinct photos. The first thing that I explore on this website is the top tab‚ which displays the most important items that the hotel wants to showcase. Although the hotel page is not perfectly designed‚ I personally like
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Cayetano THE M/M/1 NOTATION REPRESENTS: Arrival distribution M = Poisson Service time distribution M = Exponential No. of service channels open m = 1 QUEUING EQUATIONS: λ = mean number of arrivals per time period (for example‚ per hour) μ = mean number of people or items served per time period SAMPLE PROBLEM 1 Angie is the Branch Manager of Citibank Lagos and she wants to improve the service of the bank by reducing the average waiting time of the bank’s clients. She
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1. About Nucsoft NUCSOFT was incorporated in 1994 with the aim of providing focused end-to-end IT solutions to the Banking‚ Financial Services and Insurance’ industry sectors (BFSI).The main focus of NUCSOFT is to provide value to the clients‚ and it recognises that its employees are its main assets that will provide Nucsoft with the much needed competitive advantage to accomplish this goal. Post-recession business is facing immense challenge. The growth in the domestic business is staid at 15%
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The service industry forms a backbone of social and economic development of a region. It has emerged as the largest and fastest-growing sectors in the world economy‚ making higher contributions to the global output and employment. Its growth rate has been higher than that of agriculture and manufacturing sectors. It is a large and most dynamic part of the Indian economy both in terms of employment potential and contribution to national income. It covers a wide range of activities‚ such as trading
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attitudes towards disability (Kuodyte et al.‚ 2012). In the past‚ the medical model of disability was generally accepted. However‚ it has been successfully challenged by new disability studies that explore disability in social and cultural terms as a social construct (Titchkosky‚ 2000). The social model emerged as public reaction and criticism of the medical model. Specifically in the UK people with disabilities felt that medical model was too much focused on functional limitations‚ while there was a need
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