UNDERSTANDING MARKETS AND CONCUMERS BY JIANGWENYAN FACULTY OF BUSINESS‚ ACCOUNTANCY AND MANAGEMENT COURSEWORK COVER SHEET COURSE: _____BAC ________INTAKE: ____May_____________ STUDENT PARTICULARS Name:______Jiangwenyan__________________________ IC / Passport No:________________E22556871___________________________________ Student No:________SCM-025581___________________________________________ Subject: Understanding_markerting and consumers______________________________ Mode of Study:□
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Service Quality By definition‚ a service includes several distinct characteristics. A service is intangible and difficult to store. In a service‚ customers are extensively present as participants in the process. The inseparability of a service is due to the fact that it is simultaneously produced by the provider and consumed by the customer. This is because services are heterogeneous and known to vary from service – provider to service – provider‚ from customer to customer‚ and from day to day
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Chapter 1 Marketing Creating and Capturing Customer Value 1) According to the five-step model of the marketing process‚ the first step in marketing is ________. A) capturing value from customers to create profits and customer equity B) constructing an integrated marketing program that delivers superior value C) building profitable relationships and creating customer delight D) understanding the marketplace and customer needs and wants E) designing a customer-driven marketing strategy Answer D
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1 6 CHAPTER Advertising‚ Publicity‚ and Sales Promotion In the summer of 1965‚ 17-year-old Fred DeLuca was trying to figure out how to pay for college. A family friend suggested that Fred open a sandwich shop—and then the friend invested $1‚000 to help get it started. Within a month‚ they opened their first sandwich shop. From that humble start grew the Subway franchise chain with more than 33‚000 outlets in 91 countries. Targeted advertising‚ timely publicity‚ and sales promotion have been
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Strategy : A plan for the optimal use of the elements of promotion (Advertising‚ Sales Promotion‚ PR & Personal Selling). THE ROLE OF PROMOTION Competitive Advantage High product quality Rapid delivery Low prices Excellent service Unique features MARKETING COMMUNICATION PROCESS Communication is the process by which we exchange or share meanings through a common set of symbols. 2 categories of communication: a) Interpersonal communication: Direct‚ face-to-face communication
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R. Akkiraju‚ J. Farrell‚ J.Miller‚ M. Nagarajan‚ M. Schmidt‚ A. Sheth‚ K. Verma‚ "Web Service Semantics - WSDL-S‚" A joint UGA-IBM Technical Note‚ version 1.0‚ April 18‚ 2005. http://lsdis.cs.uga.edu/projects/METEOR-S/WSDL-S Web Service Semantics - WSDL-S Technical Note Version 1.0 April‚ 2005 Authors (alphabetically): Rama Akkiraju‚ IBM Research Joel Farrell‚ IBM Software Group John Miller‚ LSDIS Lab‚ University of Georgia Meenakshi Nagarajan‚ LSDIS Lab‚ University of Georgia Marc-Thomas
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Focus on Auto Service Aftermarket biz up in slow economy WASHINGTON -- The International Franchise Association (IFA) anticipates a continued slowdown in economic recovery‚ with minimal growth in the franchising market. "As the economic recovery continues at a slow pace‚ business conditions for small businesses are not improving. The availability of credit remains an issue‚" according to the revised "Franchise Business Economic Outlook: May 2012" produced by IHS Global Insight for the IFA Educational
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which services can be distributed and the challenges faced using the various channels of distribution. INTRODUCTION A service can be defined as an essentially intangible benefit either on its own right or as a significant part of a tangible product which through some form of exchange satisfies an identified need (Palmer‚ 2001). From the dictionary it is said to be a system or organization that provides for a basic public need. Distribution is the process of making a product or service available
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Service Encounters The majority of my service encounters are classified as search and experience categories. My postexperience evaluations of the total encounters were surprisingly positive. I say surprisingly because I am a selective customer before and even more so now that I am learning the service marketing concepts. Not to say I am an activist complainer; although‚ I do appreciate excellent predicted service qualities that fall just short of my desired expectations. A number
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and - To foster and further develop local institutional capacity for VET reform‚ with particular reference to labour market needs. 2. Preparing the comprehensive review and analysis of VET financing in BIH and the proposal for the VET financing model 3. Advice and support to the VET Council (involving representatives of education sector‚ labour market‚ Chamber of Commerce‚ SMEs) in preparing the strategy plan for VET reform (2010) Dates (from to) 2002-2004 Name and address of employer
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