GAP MODEL IN SERVICE MARKETING Perceived service quality can be defined as‚ according to the model‚ the difference between consumers’ expectation and perceptions which eventually depends on the size and the direction of the four gaps concerning the delivery of service quality on the company’s side (Fig. 1; Parasuraman‚ Zeithaml‚ Berry‚ 1985). Customer Gap = f (Gap 1‚ Gap 2‚ Gap 3‚ Gap 4) The magnitude and the direction of each gap will affect the service quality. For instance‚ Gap 3 will
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Circumplex Model of Family and Marriage has been used and has been affective in the treatment process when helping dysfunctional families. The Circumplex Model of Marriage and Family Therapy developed by David Olson and other colleagues provides a road map in understanding the marriage and family experience. Circumplex Model of Marriage and Family As previously mentioned‚ the Circumplex model of Marriage and Family Therapy was developed by David Olson and several of his colleagues. This model focuses
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www.ilshs.pl International Letters of Social and Humanistic Sciences 8 (2013) 77-85 ISSN 2300-2697 Service marketing triangle and GAP model in hospital industry Rajesh K. Yadav1‚*‚ Nishant Dabhade2‚** 1 Associate Prof. & Head‚ Department of Management‚ RKDF College of Engineering‚ Bhopal (M.P.)‚ India 2 Assistant Professor‚ Department of Management‚ RKDF College of Engineering‚ Bhopal (M.P.)‚ India *‚**E-mail address: drrajeshkyadav@yahoo.com ‚ nishant.dabhade.mgmt@gmail.com
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MODELS OF HUMAN RESOURCE MANGEMENT Understanding models in human resource management (HRM) is essential for any human resource practitioner for three reasons. Firstly‚ it provides a macro perspective of HRM practice in overall organizational set up. Secondly‚ the unity and diversity of these models serve as vital inputs in drafting tailor made HRM model for organizations. Thirdly‚ these models offer answers to quite a few dilemmas that practitioners encounter in their mission to pursue an organizationally
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The history of the waterfall model The waterfall model which is also referred as a linear sequential life cycle model was the first model to be developed. The waterfall model is a sequential design process used in software development processes in which progress is seen as flowing steadily downwards(like a waterfall) through the phases of conception‚ initiation‚ analysis‚ construction ‚testing‚ production/implementation and maintenance. The waterfall model creation originates in the manufacturing
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Chapter 7 Survival Models Our final chapter concerns models for the analysis of data which have three main characteristics: (1) the dependent variable or response is the waiting time until the occurrence of a well-defined event‚ (2) observations are censored‚ in the sense that for some units the event of interest has not occurred at the time the data are analyzed‚ and (3) there are predictors or explanatory variables whose effect on the waiting time we wish to assess or control. We start with some
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THE GAP MODEL OF SERVICE QUALITY Service Quality Quality of the service is the degree of conformance of all the relevant features and characteristics of service to all the aspects of the consumers’ needs limited by the price and delivery s/he will accept. Quality can be viewed from two perspectives: Internal quality specifications based on conformance to based on customer-perceived External quality quality Importance Of Quality For Service Marketers Gain competitive
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month)‚ FTV.com (1 mil visitors per month)‚ a Facebook page (1‚000‚000 fans) and more. In the top 300 media online. FashionTV represents Chic style‚ dynamic attitude‚ fresh and hip music‚ FashionTV symbolizes fashion in its true sense. Celebrities‚ models‚ designers fashionistas and trendsetters. We get the first the newest trends and share them with our audience. FashionTV viewers are considered the most luxurious‚ glamorous and fashion-oriented target group among all media consumers‚ who not only
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CENTRE FOR MICRO FINANCE at IFMR Business Correspondent Model: A Preliminary Exploration Report compiled by Binit Rath‚ Minakshi Ramji and Alexandra Kobishyn Published for the Microfinance India Summit‚ October 2009 Thanks are due to Dan Kopf‚ a former Research Associate at the Centre for Micro Finance (CMF)‚ and Upamanyu Dash (Summer Intern 2009‚ IIFM) who was closely involved in the Orissa case study. The entire research team expresses its gratitude to the staff at FINO‚ A Little World (ALW)
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Knowledge Management Models To succed‚ a knowledge management initiative must have a robust theorical fundation‚ all models present different perspectives on the key conceptual elements that form the infrastructure of knowledge management. The von Krogh and Roos Model of Organizational Epistemology It distinguishes between individual knowledge and social knowledge‚ and they take an epistemological approach to managing organizational knowledge. Knowledge resides both in the individuals of an
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