A Report on USING SERVQUAL Model to assess Service Quality of AIRTEL i A Report on USING SERVQUAL Model to assess Service Quality of AIRTEL Submitted to Mr. Kazi Mahfuz Mamtazur Rahman Course Instructor Course Title: Service Marketing Course Code: MKT 402 Prepared by— Team: Megamind Aniqa Tahsin Anchal(787) Md. Saidur Rahman (792) Md. Shafaeth Zaman (802) Muqtadir Fattah Nayeeb (807) Nafiz Imtiaz Noor(816) Md. Ashiqul Islam (1332) Md. Asiful Islam (1985) Date of Submission 20th April‚ 2013
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Omantel is the leader telecommunication company in the Sultanate of Oman‚ it provides integrated communication solutions through a variety of services using the latest communications technology across its network which covers all regions and parts of the country. It ’s philosophy in dealing with its customers is that it always listen to them to know and identify their opinions and ideas‚ it seeks full transparency to meet its promises by achieving customers
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far the largest integrated Telecom Company in India. Also‚ it is the third largest in-country mobile network service provider‚ the fifth largest mobile telecom company in the world. Bharti Airtel also operates outside India‚ namely Sri Lanka‚ and Bangladesh in Asia‚ and in some countries in Africa. The company actively engages in its expansion into Africa‚ currently 20 countries included in the Airtel network. So far Airtel has about 178.6 million subscribers in India‚ Bangladesh‚ and Sri Lanka combined
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1.0 Introduction Maxis Communications Berhad is a leading telecommunication corporation in Malaysia. In April 1995‚ Maxis start to provide mobile phone service and their pre-paid brand – Hotlink was published in 1999.(Irfee Chandio (24 October 2009) Background and history of the maxis. Retrieved 30 October 2013 from http://mytelcos.wordpress.com/history/. The dialing prefixes of Maxis include 012‚017 and 014-2. Their headquarter is located within the Menara Maxis that contain 49 storey. Maxis (MYX:6012)
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Significance of the Study Scope and Limitation of the Study Research Methodology Literature Review End Notes CHAPTER TWO Telecommunications in Nigeria Historical Development of Telecommunications in Nigeria Introduction of Global System for Mobile Communication (GSM) in Nigeria End Notes CHAPTER THREE Origin and Growth of MTN in Nigeria MTN Operations in Nigeria Administrative Structure of MTN Nigeria Organogram Products and Services Contributions of MTN Nigeria to National Development
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another Swiss based company having financial interests in various high tech companies in European countries. The various marketing tactics that were adapted by Worldzap were that‚ they would basic packages to all the operators and premium packages to the strategically best network provider. Under the premium package‚ the viewers can view the highlight or get the news almost immediately. Moreover‚ rare merchandizes‚ tickets for big games would also be available for the premium customers. The basic
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1 COMPANY IS CURRENTLY IN INDUSTRIAL CELCOM now is known as a CELCOM AXIATA.Its currently in the mobile telecommunication services industry.CELCOM is the oldest telecommunication company in Malaysia.CELCOM was originally listed on the Bursa Malaysia‚ but after the merger with Telekom Malaysia Berhad‚ it has remained private.CELCOM is the Malaysian partner of the Vodafone mobile community.CELCOM current CEO‚ Dato¶ Seri Mohammed Shazalli Ramly ‚ has been with CELCOM since 2005.His contractexpired
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oldest and largest Communication Service Provider (CSP). Currently BSNL has a customer base of 68.5 million (Basic & Mobile telephony). It has footprints throughout India except for the metropolitan cities of Mumbai and New Delhi which are managed by MTNL. As on December 31‚ 2007 BSNL commanded a customer base of 31.7 million Wireline‚ 4.1 million CDMA-WLL and 32.7 million GSM Mobile subscribers. BSNL’s earnings for the Financial Year ending March 31‚ 2007 stood at INR 397.15b (US$ 9.67 b) with net
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prosperity of the society. Now-a-days in most of countries telecom industry contributes a huge share of national income. Telecommunication makes the whole world as a global village. So people can communicate with each other from anywhere of the world. Mobile Phone scenario in Bangladesh: Bangladesh has the lowest telephone penetration rates in the world and even in South Asia. According to a report by the International Telecommunication union (ITU)‚ only 1.56 among 100 people of Bangladesh own telecom
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Wireless mobile services were launched by Bharti Airtel under the brand name “Airtel”‚ in Delhi and Himachal Pradesh. The major stake holder was British Telecom plc. In couple of years‚ Bharti Airtel acquired JT mobile and Skycell and became first Private Sector Telecom Company in India. Later on‚ Singapore Telecommunications (SingTel) acquired stake in the company. Bharti Airtel Limited is one of India leading private sector Company which provides telecommunications services in mobile‚ land line
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