various other services other than lube oil change. It provides for a range of coffees‚ a waiting area with good interiors‚ music system and reading material appealing to different interests. In the core area of operations (lube oil change)‚ Xpresso provides an opportunity to the customers to see an anomaly found in their car. It also provided transportation facility to customers. 2. How are the distinctive characteristics of a service operation illustrated by Xpresso Lube? The distinctive characteristics
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CASE: XPRESSO LUBE 1. Describe Xpresso Lube’s service package? * Supporting facility: Xpresso Lube has a fixed amount of operational capacity because it has a limited number of service lifts – two to be exact. Other components of its supporting facility are tools and equipment‚ an equipment storage area‚ a spacious waiting room‚ chairs‚ a service counter‚ street access and parking. * Facilitating goods: oil‚ filters‚ auto parts‚ coffee‚ snacks‚ cups‚ napkins‚ sugar and milk.
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A) Background of the Company Xpresso Lube is set up by Charlie Green. Charlie is a man of different talent. He has the knowledge of oil-change from his family members and also good in musician. Xpresso Lube was found because Charlie had an unpleasant experience while getting his car oil changed. He witnesses the lube technician was trying to “ripped off” an elderly lady. From that incident onwards‚ it gave him a clear idea of setting up his own oil-change station. From the oil change business
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Xpresso Lube: Charlie Green‚ owner of Xpresso Lube‚ is not your typical car repairman. A man of many talents Charlie gained valuable knowledge of the oil-change business while working in the special mixtures division of Goodyear. Charlie also learned from his father and brother while working on cars when he was growing up and later supplemented this knowledge by taking formal automotive courses. All similarities between and his fellow mechanics end there‚ however. Charlie also is a professional
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CASE: Car Lube Operations to accompany CHAPTER 3: Process Strategy Professor Smith can expound at length about the merits of timely preventive maintenance. After all‚ what good is a process that is performed by less-than-reliable equipment? When it comes to his own vehicle’s preventive maintenance‚ however‚ Smith has been known to be less than meticulous. It takes him three months just to muster up the energy to take his car for its recommended three-month oil change! Smith usually takes
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How does the Minit- Lube operations strategy provide competitive advantage? According to the text‚ the 10 decisions of operations management are: 1. Design of goods and services 2. Managing quality 3. Process and capacity design 4. Location strategy 5. Layout strategy 6. Human resources and job design 7. Supply- chain management 8. Inventory‚ material requirements planning‚ and JIT ( just- in- time) 9. Intermediate and short- term scheduling 10. Maintenance
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NOW AVAILABLE THE OUTLOOK FOR PACKAGING IN LUBRICANTS 2000 Commercial Automotive‚ Consumer Automotive‚ and Industrial Lubricants - United States - KLINE & COMPANY‚ INC. OVERLOOK AT GREAT NOTCH 150 CLOVE ROAD PO BOX 410 LITTLE FALLS‚ NJ 07424-0410 (973) 435-6262 www.klinegroup.com THE OUTLOOK FOR PACKAGING IN CONSUMER AUTOMOTIVE LUBRICANTS 2000 is designed to provide subscribers with an accurate and independent assessment of how lubricant demand‚ packaging materials‚ manufacturing costs
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What Drives You? A strong sense determination has always been a key part of who I am. I’ve always felt that‚ like driving a car‚ unless you take control of your life and grab the steering wheel‚ you won’t get very far‚ or go in the right direction. In a world full of indecision‚ seldom do you find someone who knows exactly who or what they want to be in life; someone who bears determination‚ dedication‚ and motivation towards their goal. Happiness is knowing one’s potential and acting on it. My
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By: Jontrel French Professor: Irene M. Zoppi Rodriguez‚ Ph.D.‚ MBA Principles of Marketing – MKT 100 Assignment 2 French-EZE Quik Lube is a American small business that caters to the needs of every motor driven vehicle owner in the World. Our goal is to deliver world class customer service to our oil change and preventative maintenance customers. Motor oil is the primary lubricant that we will provide; also providing brake fluid‚ power steering fluid‚ and transmissions fluid service to our customers
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Nephron technology makes a difference Engr Maliha Maisha Rahman Bannichi Enterprise limited Literature Review:TBN: In short‚ a TBN (total base number) measures the amount of active additive left in a sample of oil. The TBN of a used oil can aid the user in determining how much reserve additive the oil has left to neutralize acids. The lower the TBN reading‚ the less active additive the oil has left. Oil’s function is to lubricate‚ clean‚ and cool the engine. Additives are added to the oil to
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