merely customer relations or how nice frontline workers are to customers‚ rather‚ it is satisfying or even delighting customers; this should be the goal of excellent customer service. Customers for different types of services have different needs‚ customer service strategies will differ and must be tailored to the target customer. The major difference between the Ghanaian banking sector and the foreign banking sector is about customer consciousness and service concept. Overseas banking have a greater
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Corporate social responsibility is the balanced methodology for organisations to address economic‚ environmental and social issues in a way that aims to benefit individuals‚ communities and society. In this essay we will put our opinions about leadership‚ and how it can have a significant impact on how a CSR agenda and its related activities are developed and implemented. We will then focus on the comments made by Chin‚ Bambrick and Treviño (2013) and see if it’s more related to the behaviour theories
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| CORPORATE SOCIAL RESPONSIBILITY | | For a transport and logistics company of your choice‚ critically discuss the company’s approach to Corporate Social Responsibility | C.S.R – D.H.L | | THE UNIVERSITY OF HUDDERSFIELD – STRATEGIC MANAGEMENT – DR ANDREW JENKINS TABLE OF CONTENTS Table of Contents........................................................................................................2 Executive Summary.........................................
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Corporate social responsibility is a business philosophy that stresses the importance of keeping the best interests of the wider society in mind. The World Business Council for Sustainable Development in its publication Making Good Business Sense by Lord Holme and Richard Watts‚ used the following definition. ‘Corporate Social Responsibility is the continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce
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In the second module‚ Organizational culture was discussed. It is said that culture is corporate personality. Culture includes the underlying values‚ beliefs and norms which govern the behavior of people as members of an organization. I have learned that it so important in an organization for it influences success of people in organizations and it is also considered as one of the six key strategic building blocks of successful organizations. There are five key aspects of culture and these include
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Business Research Report Corporate Ethical and Social responsibility Presented to: Western Governors University Assessment Code: RWT1 – Competency 318.2.2 Student Name: Richard P. Shields Student ID: 92502 Date: August 7‚ 2009 Mentor Name: Rungrudee Suetorsak‚ Ph.D. Table of Contents Executive Summary 3 Introduction 4 Research Findings 5 1. Organization Environmental responsibilities: 5 2. Organizational image: 5 3. Organization Increase profits: 6 Recommendations 7 Conclusion
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environmental concerns when making business decisions. And this has makes CSR integral to the way of the business related to the world and potential of being success. As there is no universal standard for CSR‚ CSR can be defined by actions such as integrating social‚ environmental and economic terms into business value and actions. One of the examples would be treating the employees from foreign countries fairly as the local employee. Many businesses believe that by implementing CSR activities they will be able
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sector. This sector has continuously sought to expand and diversify‚ making it a fascinating subject for analysis‚ particularly in CSR terms. The purpose of this essay is to give a brief cross-sectional view of the industry as it stands today by detailing the nature of the industry with the dynamics‚ the characteristics of the market‚ by describing the different stakeholders in the sector and finally by talking about the external environment. Description of the business Importance of the business
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world‚ but a frequently asked question is why? Well‚ many countries like the idea of being able to produce financial information comparable to that of other companies that report under IFRS – for example‚ comparing against other companies in the same industry but in a different country. Think from a potential investor’s point of view: if you’re planning to pump money into a company‚ you need to see clear and comparable financial information. And because IFRS is now gathering pace all around the world
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Date ABSTRACT Banking in Nigeria‚ is not as developed as the banking in other countries‚ this is due to the political issues‚ and due to the problems witnessed by the public‚ such as low income‚ low education‚ corruption and insufficient efficiency within the country. An attempt has been made in this research to know the impact of corporate social responsibility on the profitability in the Nigerian Banking Industry using First Bank of Nigeria (FBN) Plc. as the case
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