Module 7 Case Study 2: Transforming customer service for BRANZ Ltd. Abstract Porter’s value chain describes a comprehensive format of creating value within any business venture. It explains how to alter business inputs into outputs that are of greater value than the initial cost of creating the same outputs. According to Michael Porter‚ analysing the chain of activities in any organization will be of more value to the output and services compared to the summation of the cost of these activities
Premium Customer relationship management Enterprise resource planning Customer service
investigation examined four existing studies that explored the reasons in why Haiti is more impoverished than its neighbor‚ the Dominican Republic. Haiti occupies the western one-third of the island of Hispaniola in the Caribbean Sea. The other two thirds of the island is the Dominican Republic. These two independent countries are broadly similar in terms of geography and historical institutions‚ yet their growth performance has diverged remarkably. In the first study they talk about how AIDS has affected
Premium Unemployment Dominican Republic Haiti
Fonderia di Torino‚ S. p. A In late 2000‚ Francesca Cerini‚ managing director of Fonderia di Torino‚ is contemplating purchasing a new automated molding machine. Fonderia di Torino is a company that specialized in the production of precision metal castings for use in products like automotive‚ aerospace‚ and construction equipment. The company‚ located in Italy‚ is known for the quality and craftsmanship of its work. Through this reputation‚ Fonderia di Torino has been able to secure deals with
Premium Net present value Cash flow Old One
CLOUD COMPUTING BY MICROSOFT: This case was prepared by Tanay Shrivastava under the guidance of Shanka Sengupta “CLOUD COMPUTING for us is a key step toward helping our customers achieve better business agility‚ economics‚ and user experiences.” Cloud computing in a simple terms referred as variety of services available over internet that delivers functionality on service provider’s Infrastructure. Cloud computing helps in easy storage and sharing of data across the connected
Premium Cloud computing
1. Describe Microsoft’s overall reporting strategy. Why had the company adopted this strategy and why was the SEC concerned about it? Answer: 1) Hiding profits – The success of Microsoft provided incentives in hiding success from regulators and competitors. There is high incentive to reduce their performance given the history of the company with regulatory intervention. Therefore‚ the company’s policy of software capitalization occurred before serious regulatory intervention. 2) Avoiding complacency
Premium Bill Gates Microsoft Steve Ballmer
you’re in the market for personal electronics there are two major companies to choose from. It is an age-old debate in the technology world between Microsoft and Apple. Although everyone has their own personal opinion‚ my needs are best suited with Microsoft products. Microsoft is famous for production of the Windows Operating System (OS)‚ Microsoft Office Suite‚ and the Zune. Apple‚ on the other hand‚ is known for the production of their own Macintosh Operating System (OS)‚ iWorks Office Suite
Premium Macintosh Apple Inc. Microsoft
ANALYSIS 2014-15 Republic of Solvencia and the International Capital Markets SOLVENCIA’s Eurobond Request to CASINO Bank www.developingfinance.org Auteur(s) : Dr. Michel Henry BOUCHET‚ Distinguished Finance Professor‚ Global Finance Center & North Sea Global Equity Management Etablissement : SKEMA Business School © SKEMA 2013- CCMP-2008 Country Risk Analysis : Solvencia & Casino Bank- Bouchet Michel-H‚ Global Finance Center SOLVENCIA Country Risk Case Study © CCMP-2008 Country
Premium Balance of payments International trade International economics
CASE STUDY: FREE-PRODUCT CEOMPETITORS CHALLENGE MICROSOFT A Written Report Presented to Prof. Maria Theresa Requilman Pamantasan ng Lungsod ng Maynila Intramuros‚ Manila In Partial Fulfilment of the Requirements for the Degree Master in Business Administration By Analyn P. Deogracias November 2014 BACKGROUND Microsoft is an American multinational corporation headquartered in Redmond‚ Washington‚ that develops‚ manufactures‚ licenses‚ supports and sells computer
Premium Microsoft
STATES Introductory Observations 1. China is once again in focus in challenging the status-quo in South Asia in collusive strategic facilitation by Pakistan. This time China has shifted the strategic focus from India’s borders with China- Occupied Tibet in Arunachal Pradesh in the North East to Ladakh and to India’s Line of Actual Control with Pakistan Occupied Kashmir (POK). Reports emanating from unimpeachable sources in the United States indicate that China has positioned nearly 12‚000 Chinese
Premium Pakistan Kashmir Kashmir conflict
Page 1 of 2 Microsoft: Who We Are Mission and values student exercise Using the statement of mission and values on the following page‚ answer the following questions: 1. Which human resource management functions are identified in the mission and values of Microsoft? Which functions are missing? 2. How does the HR department influence how Microsoft wants to do business? 3. Re-read the document and replace “customer” and “people” with “employee.” Answer the following questions: a. What quality products
Premium Human resource management Management Human resources