RELATIONSHIP MARKETING MANAGEMENT 1.0 Synopsis of Case Study Amazon provides an array of products and services to businesses and individuals worldwide. As an online retailer and third-party‚ Amazon‟s products range from books and music to furniture and clothing. This e-business operates under several business models‚ all of which are designed to capture and retain customers while keeping up with evolving technological customer demands. Amazon‟s online retail services allow businesses to sell
Premium Marketing Electronic commerce
Case Study Customer Focus at Amazon.com Submitted to: Dr. Josephine Concepcion Mendoza‚ DBM Submitted by: Darla Kricia A. Valerio Quality in Practice Customer Focus at Amazon.com I. Introduction Amazon.com‚ Inc. (Amazon.com)‚ incorporated on May 28‚ 1996‚ is an e-commerce company. The Company sells a range of products and services through its various owned and affiliated Websites. The Company’s products‚ offered through consumer-facing Websites‚ includes merchandise and content that the Company
Premium Sales Amazon Web Services Customer service
AMAZON REKINDLES ITS FLAIR FOR TECHNOLOGY Summary of Case Amazon.com‚ headquartered in Seattle‚ Washington‚ the world ’s largest online retailer and also one of the nation ’s biggest book sellers. It was founded in 1994 by Jeffrey P. Bezos‚ a former financial analyst for the New York hedge fund D.E. Shaw & Company. In the beginning‚ the company began as an online bookseller in 1995. The name Amazon.com was chosen because the Amazon River is the largest rivers in the world. The Company operates
Premium Amazon Kindle Amazon Web Services
Case Study MG495 TO: Jeff Bezos‚ Founder & CEO‚ Amazon.com DATE: 04/06/08 SUBJECT: Amazon.com Analysis EXECUTIVE SUMMARY Amazon.com was founded as an online bookstore in July‚ 1995 and went public in May 1997. In June‚ 1998 Amazon.com launched its music store. Since then Amazon.com has become the most prominent Internet retailer. Over time Amazon.com has added several products including electronics‚ health and beauty products‚ house wares‚ kitchenware’s‚ music‚ tools‚ toys‚ videos
Premium Electronic commerce Online shopping
1-4. In what ways does Amazon‚ as a company‚ evidence the willingness and ability to collaborate? As we discussed in class‚ collaboration is the activity of two or more people working together to achieve a common goal‚ product‚ or service. Collaboration with competing firm is a critical aspect to Amazon’s business model. In late 2007‚ with the introduction of the Kindle e-reading device According to Science daily‚ Amazon’s collaboration with competing firms such as Apple allows iPad consumers to
Premium Jeff Bezos
How do you describe the competitive risk in Amazon’s environment as Wal-Mart‚ Barnes and Noble‚ and other retailers strengthen their online offerings? Having the most of the services that Amazon provides myself it is my go to place for every time I am trying to make a purchase. In my opinion‚ since Amazon has established a great amount of customers and being the one of the most organized and friendly online place where you can purchase practically anything‚ it will be hard for other competitors
Premium Management Marketing Education
little or no cost to you. The typical 2014 university student has grown up with the World Wide Web and eCommerce and takes these services for granted. For its part Amazon recorded revenues of $17.09 billion dollars in 2013 but for all that activity‚ the company did not yield a profit. According to its founder and CEO Jeffrey P. Bezos‚ Amazon strives to be the retailer of choice for all things and for all people globally. To this end‚ Amazon’s profit margins on most products are razor thin and its business
Premium Supply chain management Management
the first company to offer the greatest selection of “books‚ CDs‚ videos‚ DVDs‚ electronics‚ toys‚ tools‚ home furnishings and housewares‚ apparel‚ and kitchen gadgets.” Amazon had also begun getting into the retail business by selling products offered from companies such as ToysRUs‚ Target‚ Borders‚ Hotwire‚ and many more. Amazon strived to “set the standard for web businesses. The site was intended to become as user friendly as possible with the ability to match needs to all sorts of customer bases
Premium Amazon Web Services Jeff Bezos Marketing
later discovered the vast potential of the Internet and started coming up with other products to sell. He started off with just half a million in 1995 and went up to 1‚640 millions by 1999. Amazon targeted the local traditional retailers that wished to develop online retailing capabilities. However‚ by 2001 amazon was at the brink of bankruptcy. The company grew exponentially and went from selling books and music’s to software’s‚ house supplies‚ toys‚ and electronics. It was responsible for distribution
Premium Online shopping Retailing
If you buy a book in print at Barns and Noble no one is going to come into your house and remove the book from your bookshelf. As long as Amazon continues to focus on increasing selection of products‚ availability of the products‚ lowering prices‚ and providing a great product and/or service are prime foundations of its long-term growth strategy. 3. Amazon is continuously looking for new markets to exploit. As CEO Bezos addresses the strategic opportunity of delivering streaming video‚ he calls
Premium E-book Amazon Kindle Streaming media