Chapter 4 Case Study: Jose’s Authentic Mexican Restaurant 1. How should quality be defined at this restaurant? From the customer’s perspective‚ quality at Jose’s should be defined by location and ease of access to the restaurant‚ ambiance‚ sense of arrival‚ service‚ food quality‚ and price. To better understand quality‚ 83 customers who dined at the restaurant last Friday and Saturday night were asked to answer yes or no to five survey questions: 1. Were you seated promptly
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Chipotle Mexican Grill Introduction When Steve Ells decided to create a restaurant concept that combined the quick-serve experience with exceptional quality food‚ he didn’t know it would be an instant hit (Thompson‚ Peteraf‚ Gamble‚ & Strickland III‚ 2015). He was looking for a way to use his culinary training and restaurant experience to elevate the fast-food concept. This transformed the way people thought about fast-food. His concept centered on a focused menu serving only high-quality‚ fresh
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Problem Statement: Jose’s Mexican restaurant is a small yet popular spot. Lately they have been losing customers and profits due to service issues. In order to improve the restaurant‚ Jose’s Mexican Restaurant must provide service that is top-notch‚ in other words fast‚ efficient‚ great testing‚ convenient and heartwarming. What must the restaurant do in order to improve service? Areas for consideration: Quality at Jose’s restaurant should be defined by service‚ value‚ reliability of the
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To: John Miles‚ Owner Subject: Jose’s Authentic Mexican Restaurant Date: 11/25/2013 As you requested on November 18‚ this report summarizes my analysis and recommendation regarding the customer survey results that management conducted last Friday and Saturday during the dinner crowd at Jose’s Authentic Mexican Restaurant. The main problem that I see is the high percentage of customers who are unsatisfied with the time it took to be served their ordered food. It is extremely important to provide
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Case Study - Jose’s Authentic Mexican Restaurant Section1: Introduction Jose’s Authentic Mexican Restaurant is identified by its authentic style in terms of food and environment. It is proud to offer considerate services‚ and high quality food which makes with qualified fresh materials. So the overall quality of this restaurant is creditable. However‚ it is not yet perfect. I would say Jose’s has a great potential to be successful after it fixed all its problems‚ since it has a large number of
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Chipotle Mexican Grill Chipotle had a very positive second quarter result announced in July. The fast food restaurant chain reported total revenue of $ 1.2 billion that is 14.1 % better than that reported for the second quarter of 2014. This phenomenal growth in revenue has the opening of 48 new restaurants during the second quarter behind it. The total restaurant count for Chipotle now stands at 1‚878. On not considering the new restaurants that were not present till the end of the second quarter
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Chris Smith Prof. Jones Business Strategy 15 April 2015 Chipotle: Mexican Grill Analysis Introduction Chipotle Mexican Grill is a major restaurant in the category of “fast casual food‚” which is a 4% makeup of the total restaurant industry. Chipotle saw tremendous growth since its initial public offering in 2006‚ going from stock prices of $45 a share‚ all the way to prices of $302.96 in 2012. However‚ Chipotle has seen its share of downturns over the year and may be in danger of a downward trend
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The following is a presentation of information about "Nick ’s Mexican Restaurant". I will be going into detail about certain things that matter within a business like the organization‚ potential legal or ethical issues‚ business culture‚ types of motivation‚ human resource management‚ technology‚ and operations and materials management. Introduction to Mexican FoodAlthough the restaurant will be mainly Mexican‚ the menu will also consist of several American dishes and sea food dishes like Caldo
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Brochure More information from http://www.researchandmarkets.com/reports/2136500/ Max’s Restaurant Inc: Foodservice Company Profile & SWOT Report Description: Product Synopsis Canadean’s "Max’s Restaurant Inc: Foodservice Company Profile & SWOT Report" contains in depth information and data about the company and its operations. The profile contains a company overview‚ business description‚ SWOT analysis‚ key facts‚ information on products and services‚ details of locations and subsidiaries‚
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Location : Docklands Description : It is a fine dining restaurant located in the heart of Docklands where you can enjoy your dining with the perfect view. Fork and Knife restaurant offers wide range of seafood and steak with your selection of your favourite wine. We provide special dietary needs food‚ booking in advanced is required. Mouth watering desserts are also available to finish up your dining experience with us Fork and Knife restaurant. Reservation is required due to the limited seats. Business
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