Yimin Zhang 125 Hollington Cres. Toronto‚ ON L5K1E5 January 7th‚ 2013 Mr. Harold Holmes Agent Happy Holidays Travel Agency 65 Main St. Hartford‚CT 00718 Dear Mr. Holmes‚ I would first like to thank you for organizing our recent trip to China on behalf of my entire family. We thoroughly enjoyed traveling around China and the activities you suggested were perfect for us. I do however feel the need to bring one unfortunate instance to your attention. The hotel you booked for us in Beijing
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had to leave the country that noon; however‚ there are few concerns regarding to this order that I would like to address. As appears in our email forum‚ the order was agreed to be delivered by Thursday‚ June 21. There were hesitations from you about the delivery date since it was close; but in the end‚ you stated that it was possible. I would love to extend the delivery date but it was needed since the crystal glasses were meant for wedding gift. Unfortunately‚ the gifting couldn’t happen because
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Phileashia c Yellock 102 Myrtle Grove Rd. New Bern‚ Nc 28562 00711800 Student id 21221829 August 2‚2013 Mr. John Smith Hotel Manager Springhill suites 300 Hotel Dr Myrtle beach‚ Sc 29578 Dear Mr. Smith‚ I am writing to you about an error in the bill I paid for my 2 night stay at your Springhill suites in Myrtle beach on the dates of July 29 an July 30. I was overcharged because the amount I was billed is different from the media advertisement: I made the reservation for
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team. A Guide to Complaints Handling and Public Enquiries 1 FOREWORD Handling complaints well is a mark of good government. Doing so depends not just on well trained frontline staff but on the commitment‚ understanding and attention of the heads of bureaux and departments and all levels in between. Good complaints handling does not mean acceding to every request‚ but it does demand listening‚ understanding‚ explaining and helping wherever possible. We must address all complaints in a fair and professional
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November 13‚ 2006 Dear Mr. McLean: I stayed at your hotel from 3-5 November 2006‚ and I experienced a traveler’s nightmare during the visit: unsafe conditions; inadequate maid service‚ and very disappointing surroundings. This is not at all what I had been expecting. In early September‚ in the New York Times‚ I saw an advertisement for a package tour to Southville‚ Florida (see enclosed newspaper clipping). The ad promised fabulous ocean views; quiet‚ relaxing surroundings; newly decorated
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A PROJECT REPORT ON Customer Awareness about Insurance Industry and Comparative Analysis of Different Products of Different Insurance Companies A report submitted towards the partial fulfillment of the two years full-time Post Graduate Diploma in Business Management TABLE OF CONTENTS PARTICULARS PAGE NOS. CHAPTER-1 • Acknowledgement ………………………………….
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It is ICICI Bank’s policy to ensure that: • All customers are treated fairly at all times. • Any complaints raised by customers are dealt with courtesy and on time. • Customers are fully informed of their rights to alternative remedy if they are not fully satisfied with the response of the Bank to their complaint. All complaints will be treated efficiently and fairly. The bank will work continuously towards providing quality service to its customers. The bank will always act in good faith and without
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(Marketing: creating and capturing customer value) What is marketing Marketing is managing profitable customer relationships. Marketing defined Marketing must be understood in the sense of satisfying customer needs. Marketing = the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return. Simple model of the marketing process: Create value for customers and build customer relationships Understand the
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deferred tax asset. A cumulative loss in recent years is a significant piece of negative evidence that is difficult to overcome." The fact that LOL is in a cumulative loss position‚ has experienced historic losses‚ and has recently lost a significant customer supports the above quote and is the foundation to our recommendation. This lack of positive evidence proves that it is more likely than not that future taxable income will not be able to fully realize the DTAs. Other components‚ such as sources of
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The Power of a Complaint Letter Every business hungers to be successful. Businesses want to put their best foot forward‚ and their best product to the consumer. However‚ on occasion‚ people become upset or disappointed when the product or service does not reach expectation. In this case‚ businesses often receive the dreaded complaint letter from customers. The purpose of a complaint letter is to bring a grievance to the attention of an owner or manager of the business‚ so action can be taken as
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