The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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Apply the 80/20 Rule to Market Your Medical Practice More Effectively I’m a firm believer in the "80/20 Rule" and I’ve found that you can apply the rule to many things‚ including the marketing of your medical practice. Historically‚ the 80/20 Rule is actually called the Pareto Principle and comes from an economic study that was done by an Italian economist‚ Wilfredo Pareto who learned over 100 years ago that 80% of the wealth was owned by 20% of the population. This came to be known as the Pareto
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of Hospitality Management xxx (2010) xxx–xxx Contents lists available at ScienceDirect International Journal of Hospitality Management journal homepage: www.elsevier.com/locate/ijhosman Hospitality crisis management practices: The case of Indian luxury hotels Aviad A. Israeli a‚∗ ‚ Asad Mohsin b‚1 ‚ Bhupesh Kumar c a Department of Hotel and Tourism Management‚ Ben Gurion University of the Negev‚ Beer-Sheva 84105‚ Israel Department of Tourism & Hospitality Management‚ The University
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& Answers for mid-term examination Chapter 1: 1- List and describe four reasons why information systems are so important for business today? Answer: - Capital Management - Foundation of doing business - Productivity - Strategic opportunity and advantage 2- Describe five technology and business trends that have enhanced the role of information systems in today’s competitive business environment: Answer: (chapter 1: page 8)
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Management Information Systems (MIS) Information systems at the management level of an organization that serve the functions of planning‚ decision-making and controlling by providing routine summary and exception reports. A combination of computers and people that is used to provide information to aid in making decisions and managing a firm. Roles of MIS Support To Strategic Advantage Support To Managerial Decision-Making Support To Business Operations Features of MIS
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KM Practice at Mindtree Mindtree visit: 10th September 2007 Presentation by Raj Datta Mindtree he said believes in a holistic KM Approach. It is important to cover the entire life cycle of knowledge when we think of any Knowledge management initiative in an organization. And to do so we need to recognize the spiral nature of the knowledge and the interdependencies. The 2 types of KM approaches are Control:the organization monitors the KM database and the quality of content generated. Community:The
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IMPORTANCE OF MANAGEMENT INFORMATION SYSTEMS IN ORGANIZATONS Management Information Systems (MIS) is a general name for the academic discipline covering the application of people‚ technologies‚ and procedures — collectively called information systems — to solve business problems. MIS are distinct from regular information systems in that they are used to analyze other information systems applied in operational activities in the organization. Academically‚ the term is commonly used to refer to the
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SOURCES OF INFORMATION AND KNOWLEDGE‚ ATTITUDES‚ AND PRACTICES ON SOLID WASTE MANAGEMENT OF A FISHING COMMUNITY Mary Ann B. Nicolas Thesis Student College of Development Communication University of the Philippines Los Baños Dr. Ma. Theresa H. Velasco Adviser and Chairperson Department of Science Communication College of Development Communication‚ University of the Philippines Los Baños Nancy Tandang Statistical Consultant and Assistant Professor I Institute of Statistics
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When developing an information management strategy within an organisation‚ it is useful to consider information needs on three levels: corporate team‚ division‚ business unit‚ etc individual The needs of each of these three levels must be met if a coordinated and effective solution is to be maintained in the long-term. Failure to address any one of the levels will lead to areas of the business or individuals finding their own solution‚ which may not fit well within the strategic goals of
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1. Describe three (3) ways in which information system are transforming business. (33 points) Three ways in which information systems are transforming are as followed. The first way is the way in which communication is now being delivered. Landline communication was once the only and main communication tool however with the increase in technology there is now mobile and internet. I also refer to travel agencies who no longer have to provide over the counter service because technology has grown
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