TOTAL QUALITY MANAGEMENT UNIT 1 ELEMENTS OF TQM BE CUSTOMER FOCUSED : understand and address needs and attitudes of customers. As well as focus on internal customers. Do it right the first time: avoiding rework. Focusing on prevention than inspection. Constantly improve. Imbibe quality as an attitude in employees Telling staff what is going on by improved communications and regular briefings Competition is increasing and becoming global. Companies have to be more responsive and offer
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Primary activities – create customer value Inbound logistics – routines and processes that bring resources into the organization Because McDonald’s criteria is very high‚ so they require the products are of top quality base on the low cost. They purchase raw vegetables and other raw materials from its fixed‚ pre- defined suppliers only‚ some like local grocery and farm‚ to make raw materials is fresh. For example the soft drinks‚ the only supplier is Coca-Cola. McDonald’s has practiced a backward
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in red. | 1. Investing in the same TQM Initiative round after round will create A. ever increasing returns B. diminishing returns C. the same amount of return With sufficient investment‚ initiatives will improve processes and quality to the greatest extent possible‚ however‚ each initiative will reach a point where no further improvement is possible‚ therefore the investments create no additional returns. | 2. According to the S-Shaped curve‚ diminishing returns for
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presentation Introduction Three Quality Gurus Commonality of Themes of Quality Gurus DIFINITION OF QUALITY Five Approaches of Defining Quality System Approach for TQM Triangle of wisdom TQO HRM Customer Satisfaction Indicators for Customer Satisfaction Cost of Quality Benefits of TQM Conclusion INTRODUCTION TO TQM What is TQM? TQM is the integration of all functions and processes within an organization in order to achieve continuous improvement of the quality of goods and services. The
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------------------------------------------------- CASE ANALYSIS REX V MCDONALD AND MCDONALD St Qd [1904] 151 ------------------------------------------------- INTRODUCTION In order for criminal liability to be placed‚ an accused must not only commit a specific act but also a breach of a duty concerned1. This concept was brought to the forefront in the case of R v McDonald and McDonald St R Qd [1904] 151. The Supreme Court of QLD2 was called to consider the case of Angus and Flora McDonald‚ appealing against joint charges of
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Final Report of McDonald Corporation May 2013 Abstract This Analysis has provided views on several aspects of McDonald’s company basics as well as its operating structure and management styles. Initially‚ McDonald’s basic company profile and mission are introduced‚ including its strategies‚ value and ethical values and practices. Then McDonald’s social and environmental responsibility are illustrated through examples
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TQM Tools and Techniques Every organization is different thus they require different combinations of tools and techniques to implement TQM. Examples of these are: Methodology -SPC -JIT -Taguchi methods – DOE‚ QFD‚ TPM System -ISO 9000 Human Resources -Total Employee Involvement -Proactive management and Quality circles Motivation -Quality improvement awards such as: Malcolm Baldridge Deming Award European Quality Award Rajiv Gandhi National Quality Award Etc. Area
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McDonald ’s is one of‚ if not the most widely recognized names in the food industry. This is quite the accomplishment for the once small family owned burger establishment founded back in 1948. McDonalds is not only a giant in the food industry‚ but has also grown to be one of the largest real estate holding companies in the world. McDonalds owns a considerable number of the properties that the McDonald’s stores reside on‚ leasing them out to the franchisees. McDonalds has expanded its operations
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ntroduction McDonald’s is comprised of more than 30‚000 local restaurants and serves 52 million people in more than 100 countries each day[1]. The company is the largest food retailer in the world and is part of the American way of life. In order to remain competitive and an iconic American institution‚ McDonald’s has developed programs and strategies for motivating employees and teaching leadership. As a result‚ our group believes that McDonald’s presented an excellent opportunity to observe organizational
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plethora of companies that have become household names. Such companies have earned this merit through their impact on the economy‚ society‚ and culture. These are companies that achieved this influence through a variety of business practices. One vital business practice that every successful company possesses‚ especially the household names‚ is in the area of human relations skills. Human relations means interactions among people and the goal of human relations is to create a win-win situation by
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