Sales Force Optimization: A Self Assessment Glen S. Petersen Copyright 2011‚ All Rights Reserved Page 1 Sales Force Optimization: A Self Assessment Table of Contents Chapter 1 Introduction................................................................................................................ 3 Chapter 2 Sales Force Optimization........................................................................................... 5 Chapter 3 Trends That Impact Sales Force Performance
Premium Sales Marketing
THE SALES FORCE TECHNOLOGY–PERFORMANCE CHAIN: THE ROLE OF ADAPTIVE SELLING AND EFFORT Adam Rapp‚ Raj Agnihotri‚ and Lukas P. Forbes Firms continue to struggle with the implementation of sales force technology tools and the role they play in sales representative performance. This research expands previous literature in the area of sales force automation (SFA) and customer relationship management (CRM) by looking at the consequences after technology adoption by a sales force. Data were gathered from
Premium Customer relationship management Sales
Sales Force Management Proper training for a sales force is vital to the success of the individual as well as the team. According to Spiro‚ Stanton‚ and Rick‚ “The salesperson’s product knowledge‚ understanding of customer needs‚ and selling skills are directly related to the amount of training he or she receives” (2004‚ p. 190). This paper will discuss such instances encountered by Imaginative Staffing‚ Inc.‚ summarize the case study presented in Management of a Sales Force‚ and answer questions
Premium Sales Marketing Selling
in growing and developing their sales staff. Programs such as “Coaching Moments” and bi-weekly “Touch Bases” encourage sales associates to improve their performance. Nevertheless‚ it is important to evaluate the factors that are driving sales‚ identify potential or hiding issues‚ and find ways to solve them. The Coach stores are categorized according to sales volume from “A “to “D”. An “A” store has the highest sales volume while a “D” store has the lowest sales. The store analyzed in this report
Premium Giorgio Armani Armani Carolina Herrera
Sales Force Selection The sales force is solely responsible for building the bottom line of an organization. It is the only department that brings in revenues & hence must be given due importance in the organizational structure. Selection of the sales force must be a careful process that ensures that top quality salesmen‚ who will exhibit motivation‚ a strong orientation towards results & loyalty to the company. Selection is the process of discovering the qualifications & characteristics
Premium Recruitment Employment
will take place by 2015. * WHAT IS SFA? SFA (Sales Force Automation) refers to a set of tools that record all the events in the sales process‚ as well as all pertinent data driven by those events. Even before the first SFA products began hitting the market in the early 1980s‚ this data was recognized as useful for the cultivation of individual customer relationships and‚ in aggregate‚ helpful for determining sales trends and setting sales policies. SFA solutions automate the
Premium Apple Inc. App Store Disruptive technology
Title: Sales Tracking and Customer Relations Analyses Executive Summary This report is based on the sales tracking and customer relationship analysis of the company‚ Ballarat Trade Fair Consultancy (BTFC). The main activity of this company is to promote and sell stand space at trade fairs and tickets for visitors to trade fairs in Ballarat area. The company analyses the total profit‚ total sales and cost incurred in them in different financial
Premium Sales Customer service Marketing
In addition to the CRM system‚ Salesforce.com offers some customization of its software so companies can adjust the software to their unique business processes. There are three types of clouds: Sales cloud‚ Service cloud‚ and the Custom cloud. The Sales and Service clouds helps businesses improve sales and customer service respectively‚ whereas the Custom cloud (aka Force.com) provides a venue for customers to develop their own applications for use within the broader Salesforce network.
Premium Cloud computing Google Application software
Conflict Mediation Training: case study on Call Centers | THESIS Thesis Advisor: Ms. Sabiha Abid Group Members Faiza Izhar – Humaira Siddiqui – MBA-Management Sciences Acknowledgement We begin with the name of Almighty ALLAH for giving us strength‚ potential and strong points to complete this entire significant research in a relevant manner. We would like to thank our advisor Ms. Sabiha Abid for her great support‚ motivation and encouragement. Through her guidance‚ we have gained
Premium Human resource management Dispute resolution Mediation
reader his own personal insights on how to effectively motivate a salesforce. The article states that‚ "Traditionally‚ sales managers have relied primarily on commission to motivate their sales force. Unfortunately‚ a compensation structure based solely on commission does not address separate motivational factors and therefore‚ commission alone will not motivate your sales force to peak performance." As discussed in class‚ there are other factors more important to employees rather then solely commission
Premium Motivation Maslow's hierarchy of needs