presentation demonstrates the extent to which corporate social responsibility contributes to customer satisfaction in BT. It builds on the work described in Enlightened Values and undertaken by BT Retail. This is also available for download from the Better World site: www.bt.com/betterworld Retail customer satisfaction 1999 - 2001 Mean score 8.5 8.4 8.3 8.2 8.1 8.0 7.9 7.8 7.7 7.6 7.5 Jan 99 Mar 99 May 99 Jul 99 Sep 99 Nov 99 Jan 00 Mar 00 May 00 Jul 00 Sep 00 Nov 00 Jan 01 Mar 01 May 01 Jul
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discount retail industry‚ low switching cost of purchasing products at different stores for customers make the threat of new entrants seem fairly high. Yet‚ there is high capital needed in order to be comparative with current dominating companies in addition to the established customer relationships and customer shopping preferences in the current industry which ameliorate the high threat of new entrants. With the high number of distributed store locations of small or big discount retail stores‚ customers
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Toy Store Observation • For toddlers they had one aisle‚ one side for girls and one side for boys. On the girl side‚ they had many toys that had to do with animals‚ baby dolls‚ and stuffed animals. Most items were pastel colors many pinks‚ purple‚ light blue‚ light green. On the boy side the primary colors stood out. Most items were cars‚ trains‚ trucks‚ mostly vehicles. • For older children‚ aisles were dedicated to just boys and other to just girls. The most dominant color in the girl
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MKT 307 Wednesday‚ January 16‚ 2008 Retail can occur in more than just a store (i.e.‚ Doctor’s Office‚ Hair Salon‚ etc.) As long as there is a monetary transaction; can be tangible or IN-tangible What is RETAILING? RETAILING is a set of business activities that adds value to the products and services sold to consumers for their personal or family use. A RETAILER is a business that sells products and/or services to consumers por personal or family use. THE CHANNEL OF DISTRIBUTION
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business process in which it occurs. The Concept of Category Management: Category management is considered as the new science of retailing for three basic reasons. First‚ it involves a systematic process that has been shown to be robust in various retail situations across the US‚ Europe‚ South Africa‚ Australia and Latin America. Second‚ it emphasizes decision making based on complex analyses of consumer data‚ scanner data and market level syndicated data. Third‚ category management replaces the brand
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report is the study about concepts of store image and store personality and will concentrate on comparing and contrasting the store image and store personality of two specific grocery shops; Woolworths and ALDI. Store image and store personality of Woolworths will be compared to the store image and store personality of ALID through the information and data collected whilst personally observing and evaluating the two shops. The realization of how a particular store portrays their image compared to how
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major shopping malls such as Feiyue which is popular with sneakers as well as Australian brands Ladakh and cult label Ksubi. Thus‚ the exclusivity would be one of the major factors that will bring the online boutique to its success. The online store does not only sell clothing. They have diversified and carry much more than apparels. They sell items such as exclusive character sun screen from famous cartoon characters as well as ear phones to cater other needs of their consumers. Thus‚ they have
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759 Store is one of the famous supermarkets in Hong Kong. Many people love to buy 759 Store’ products because of the lowest prices. Their marketing strategy is “small profits‚ quick returns” which mean they sell their products at low price in order to increase the stock turnover rate and earn the profit faster. However‚ some research shows that the price of the local products in 759 Store are much lower than others competitors and some of other retailer shop owners pointed that 759 Store are underpricing
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Describe and evaluate the multi store memory model Atkinson and Shiffrin 1968 suggested that memory was comprised of three separate stores - the Sensory Memory store‚ the Short-term Memory store‚ and the Long-term Memory store. Information from all around us enters the through the sensory memory and encoded through one of the 5 senses depending on the type of information. If attention is paid to this information it will enter short term memory which has a limited capacity of about 4 chunks of
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Luxury stores audit Gucci and Celine stores‚ Russian experience Monaco 2012 INTRODUCTION Monaco is a small country‚ but well known all over the world. All over the world it is known as a place of luxury. Every year a lot of tourists visit Monaco to have a good vacation visiting casinos‚ luxury restaurants and off course to do a shopping in a most known‚ luxury brands. In Monaco you can find a lot of different luxury boutiques for every taste; you can find everything from luxury cars to a
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