MANAGING QUALITY IN A GLOBAL SUPPLY CHAIN To appear in: Euro Asia Journal of Management (EAJM)‚ July 2002 Author: Affiliation: Adress: Prof. Peter Neergaard Copenhagen Business School CBS Solbjerg Plads 3 2000 Frederiksberg Denmark +45 38 15 24 04 pn.om@cbs.dk Telephone: E-mail: MANAGIN QUALITY IN A GLOBAL SUPPLY CHAIN ABSTRACT Based on literature in corporate citizenship‚ quality is defined as related to the product itself as well as to the environmental and social impact of
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Supplier and Partnering Processes For many businesses‚ goods and services provided by suppliers or partners account for a significant portion of the cost and value of the final product. Suppliers include not only companies that provide materials and components‚ but also distributors‚ transportation companies‚ and information‚ healthcare‚ and education providers. Key suppliers might provide unique design‚ technology‚ integration‚ or marketing capabilities that are not available within the business
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1. Explain how the Voice of the Employee supports improved internal processes (Voice of the Business)‚ and how the Voice of the Business supports customer satisfaction (Voice of the Customer). First of all‚ Voice of the employee is the needs‚ desires‚ hopes and preferences of all employees within an organization. For example‚ health care‚ wages and some other benefits are the voice from the employees; it is something that employees ask from employer. Secondly‚ The Voice of the business is a summary
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supplier development An exploratory study on Supplier Development and its Benfits Strategic Procurement 602 Curtin University By Kevin Varghese Chaoyi Ni Shaktikam Saikia Manikandan Table of Contents 1.0 Introduction and context of supplier development…………………...3 2.0 Supplier development process………………………………………...5 3.1 Performance Measurement…………………………………….5 3.2 Evaluation and Motivation……………………………………..8 3.3 Rwards & Recognition………………………………………
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MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
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The Process of Supplier Selection 1 Introduction In today’s competitive society more and more businesses are realizing the impact purchasing has on their profit (van Weele‚ 2005:XV). According to van Weele (2005:4) “most companies today spend more than half of their sales turnover on purchased parts and services”. As this is a shocking amount‚ it is not surprising companies have special purchasing departments to handle this crucial and often complicated process. One of the most important and
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Introduction The evaluation and selection of suppliers‚ structuring the supplier base is an important task in any organization. It assumes utmost importance in the current scenario of global purchasing. Every Organization especially manufacturing organizations need to have a Supplier evaluation matrix or model in place. This paper tries to bring in a typical Supplier Evaluation Framework‚ which blends with company’s basic values‚ and help in establishing a Strategic sourcing policy. It also
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Supplier Sustainability Involvement Program The Philips Supplier Sustainability Involvement Program is built on five pillars: create commitment by setting out our requirements; getting suppliers to understand our requirements and monitoring identified risk suppliers through audits; working with suppliers to resolve issues; and engaging stakeholders. Building block 1: Create commitment In 2012 we updated the Philips Supplier sustainability declaration in accordance with the updated EICC
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Supplier Appraisal Tires are important components of a car. Manufacturing tires for car companies and for the regular car owner is highly profitable as cars being bought by the millions every year. I am the owner of “Carbonic Tires” a well known tire manufacturing company named after one of the major ingredients in making tires and give it reinforcement. I have a ten million peso budget for the next quarter to spend for buying two important materials in manufacturing tires‚ Natural Rubber and
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SUPPLIER RELIABILITY The components of supplier reliability cover both response time and quality. The more often a supplier is unreliable‚ the greater is the tendency for its customers to hold more safety inventory to compensate for supplier incompetence. By changing suppliers or improving existing supplier reliability‚ a business can reduce its safety inventory levels in the knowledge that the supplier can support the business efficiently. The main variables are as follows: • Response time
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