www.ccsenet.org/ijms International Journal of Marketing Studies Vol. 4‚ No. 1; February 2012 Customer Perception on Service Quality in Retail Banking in Developing Countries - A Case Study Md. Abdul Muyeed (Associate Professor) Department of Economics‚ Islamic University‚ Kushtia 7003‚ Bangladesh E-mail: mamuyeed@hotmail.co.uk Received: November 19‚ 2011 doi:10.5539/ijms.v4n1p116 Accepted: December 19‚ 2011 Published: February 1‚ 2012 URL: http://dx.doi.org/10.5539/ijms.v4n1p116
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theory is Henry Fayol. He was the first management theorist who used the term ‘administration’. His theory is generally understood as administrative management theory or Fayolism. In his theory‚ he focused on the top-level management and managers’ actions‚ divided the activities of an organization into 6 groups and identified 6 managerial qualities for a manager. Importantly‚ he devised the famous 14 principles of management and 5 elements of management process. After this‚ people begin to study his theory
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2004 What Is a Case Study and What Is It Good for? JOHN GERRING Boston University T his paper aims to clarify the meaning‚ and explain the utility‚ of the case study method‚ a method often practiced but little understood. A “case study‚” I argue‚ is best defined as an intensive study of a single unit with an aim to generalize across a larger set of units. Case studies rely on the same sort of covariational evidence utilized in non-case study research. Thus‚ the case study method is correctly
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manager’s work. This essay commences a brief description of the manager interviewed. It will then evaluate the relevance of the Katz’s theory to the interviewed manager’s work. However‚ it will be more focused on the conceptual skill. Then‚ this essay will analyze on the relationship of several theories amongst Katz’ managerial work‚ Fayol’s management function and Mintzberg’s management roles. Finally‚ it will also examine the relation on Taylor’s four principles to the manager’s work. This essay
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of the paper. It follows by considering several of criticisms for both Stakeholder and Legitimacy Theory that have been used by corporate managements to provide voluntarily certain information to parties outside the organisations as well as the empirical implication of the organisations. Afterwards‚ the author of this paper will identify two multinational companies which are: Walmart and Tesco to compare the way the two companies report on economic‚ environmental and social aspects in their 2011
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Internship Guidelines ITC 4308 – Internship in Information technology B.Sc. Business Administration (Information Systems) (Special) Degree program Department of Information Technology Faculty of Management Studies and Commerce University of Sri Jayewardenepura Gangodawila‚ Nugegoda‚ Sri Lanka Tel. 0602132497 ‚ 0112758821 E-mail: it@sjp.al.lk. First Print 1 March 2009 Table of Contents PREFACE .......................................................................................
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Mohd Nazir Bin Mohd Yunos Faculty of Education Universiti Teknologi Malaysia (UTM) Abstract Instructional leadership is a pivotal factor in the principal becoming an effective leader in a school setting and its implications on the school climate has very significant impact on a school. This research is carried to identify whether this role of the principle as the instructional leader is being practised in Malaysian government schools and its relationship with the overall climate of the school
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A study of Perceived Work Environment in terms of Employees Personality Submitted by Ajit Varwandkar PGDHR‚ MBA (Marketing)‚ BE (Mechanical) Management Research Scholar with Swami Vivekananda Technical University‚ Raipur ( C.G.) [contact : info@fsindia.in] Guided By : Dr. PB Deshmukh Director‚ Shri Shankara Mahavidyalaya‚ Bhilai‚ CG. Dr. J C Ajawani HOD- Psychology‚ Arts & Commerce Girls College‚ Raipur. ABSTRACT Today’s workplace is changing. Organizational structures and the
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The Principal Agent-Theory as a base for the organization of company innovation process There are many settings in which one economic actor (the principal) delegates authority and/or responsibilities to an agent to act on his behalf. The primary reason for doing so is that the agent has an advantage in terms of expertise or information. This informational advantage‚ or information asymmetry‚ poses a problem for the principal—how can the principal be sure that the agent has in fact acted in her
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VII. Bibliography VIII. Appendices INTRODUCTION Developmental disability is estimated to occur in 5-10% of the population with enormous psychological‚ emotional‚ and economic impact on the affected individuals and society. Studies have shown that developmentally delayed children who are recognized at an early age receive more developmental optimization and greater gains than those who are identified later in life. Early recognition of children with developmental problems is
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