first developed? Ans-Japan 3).The production system of which car giant is often held up as a model of business innovation? Ans- Toyota 4). Which of the following is a major US award for excellence and innovation in business? Ans-The Malcolm Baldrige National Quality Award 5). What is ’Six Sigma’? Ans-A system of quality management 6). Who invented first microphone & when? Ans- Emile Berliner - march 4 7). India’s first steel mill was built by the Tata’s. In which year was it completed
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job we have is to turn out quality merchandise that consumers will buy and keep on buying. If we produce it efficiently and economically‚ we will earn a profit‚ in which you will share.” - William Cooper Procter Quality assurance ...is any action directed toward providing customers with goods and services of appropriate quality. HISTORY OF QUALITY * Egyptian * Zhou Dynasty * Age of craftmanship * Early 20th Century: (1900s) * Quality control during World War II
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our quality of life. As a quality improvement professional‚ I have made it my business to ensure that when I felt an organization had not lived up to its quality promise‚ I attempted to engage that organization to resolve my problem. Improving the complaint management process is important for any organization‚ and the rewards for establishing an effective process are substantial and well
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competition. In the 1980’s Motorola controlled the emerging U.S‚ Market for cellular phones and pagers but they weren’t aggressively focused on competing with the Japanese‚ even though Japanese firms began to flood the U.S. market with low-priced‚ high-quality telephones and pagers‚ leaving Motorola pushed into the background. This is when Motorola "heard the call to battle." Managers at first were not sure how they should respond‚ so they originally decided to abandon some business areas and even considered
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Business Issues The Ritz Carlton is known for one of the best when it comes to serving consumers with quality and luxury services. Now that the image of quality has been envisioned by many consumers‚ and other competitive hotel industries‚ the Ritz Carlton has to retrain all hotel staff to become more productive in all operations such as room services/delivery‚ guest reservations‚ quality message delivery services‚ and room service. Other business issues reflect from efficient and effective reservations
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organizations are finding that strategic quality plans and business plans are inseparable. For Instance‚ at Corning‚ The 1995 Malcolm Baldrige National Quality Award winner‚ if you ask them to show you their quality strategy‚ they will show you their business strategy; ask for their quality plan‚ they will give you their business plan. Why? Let’s see how they define what a quality plan and a business plan is. Strategic Quality Plans and Business Plans Strategic Quality Plan - Detailed document that
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Kim VanDeven FedEx Corporation Case Summary: Federal Express is a delivery service company‚ founded by Frederick W. Smith in 1973. While at Yale‚ he had a vision of an overnight delivery service designed to transport business packages globally. He found investors willing to contribute $90 million dollars‚ making it the largest company ever funded by a venture capital. Smith turned FedEx into a global shipping power. Key Service Marketing Issues: Customers/ Services: FedEx
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Quality philosophies Evolution of TQM philosophies The Deming Philosophy Definition of quality‚ ³A product or a service possesses quality if it helps somebody and enjoys a good and sustainable market.´ Improve quality Decrease cost because of less rework‚ fewer mistakes. Productivity improves Long-term competitive strength Stay in business Capture the market with better quality and reduced cost. 2 The Deming philosophy 1. ³A System of Profound Knowledge´ Appreciation for
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1. What value did Solectron provide to its customers? The values Solectron provided to its customers are: • Quality: This was evident in the fact that it was reinforced in all areas of their business. o They provided high quality products to their customers. o They were the first repeat winner of the prestigious Malcolm Baldrige National Quality Award. • Technology solutions‚ which provided technology building blocks that helped customers minimize time to market for new products • Rapid Feedback
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implementing reform through total quality management. It has not followed the manufacturing industry in the implementation of TQM. The success of the total quality management (TQM) philosophy in manufacturing and other industries is forcing construction organizations to adopt TQM. This paper first outlines the imperatives of quality and its initiatives in the construction industry and then analyzes the critical success factors (CSFs) of the fourteen most prominent total quality management (TQM) frameworks
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