Diego Rodriguez‚ Deema Alomar‚ Seungyeon lee 10/05/09 Case Analysis Southwest Airline final draft Jennifer Uhler BPE reading‚ writing research Background Summary Southwest Airlines based in Dallas was founded in 1967 by Rollin King and Herb Kelleher. It is one of the major domestic airliners which provides carrier and transportation service. This company has 35‚499 employees and it runs over 500 Boeing 737 aircraft in 67 cities in the US. Southwest’s principal values are: Providing low-fare and
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Survey among airlines. Airline industry is a labor intensive service sector as much as capital intensive and mainly white collor workers are employed. In the industry computerized electronic systems are highly used. In order to produce an aviable seat for sales‚ there are many interconnected services are gathered such as resevation‚ ticketing‚ operations‚ passenger traffic‚ handling of passenger‚ baggage and cargo‚ catering‚ maintenance (MRO)‚ training‚ fuelling etc. While airlines render many
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Deregulation of the airlines in 1978 forced the industry to rethink their business strategy in order to be successful during a period of widespread operating losses due to an economic recession‚ striking air traffic controllers and brutal price wars. The poster child for innovation during this period was Astro Airlines founded in 1980 by its charismatic leader‚ Arthur Burton. Enthusiasm‚ excitement and optimism were watch words used to describe the atmosphere at Astro Airlines in the initial years
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KPMG International Shared Services and Outsourcing Advisory Using a balanced scorecard to help measure facilities management performance by Steve Silen‚ Director‚ KPMG Advisory Services For nearly 20 years‚ leading organizations have been using balanced scorecards to strategically measure the financial and non-financial performance of different operational functions within their firms. More recently‚ they have begun leveraging them to measure the performance of their third-party service providers
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Identify Current Strategy Southwest Airlines Co. is a major domestic air carrier that is "the world ’s only short-haul‚ high-frequency‚ low-fare‚ point-to-point carrier" according to the President and CEO Herb Kelleher. Southwest has always been able to quickly seize any strategic opportunities whenever they arise. Southwest is the only company to ever hold the Triple Crown for annual performance. Some of the key factors that contribute to Southwest ’s success are its conservative growth pattern
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Assessing Corporate Culture: Southwest Airlines Q Organizational Philosophy‚ Mission‚ Vision‚ Values Southwest Airlines clearly outlines their values in their corporate mission statement: The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and company spirit (www.southwest.com). This mission both describes the company ’s approach to its workforce‚ and the customer at large. Rather than
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how the airline industry does to make up for the profits with their new “simplified low-cost pricing.” It’s also the sign that major carriers like AA‚ Delta‚ and UA are being forced to cut some of their expensive prices as rival discount airlines rapidly expand. So far‚ the price-cutting is still happening only in certain cities‚ and not nationwide. They are doing that technique to attract customers from other airlines and to create customer loyalty among regular flyers. Meanwhile‚ the airline needs
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that survivors of sexual harassment are more likely to be in the lower rungs of the company i.e. in subordinate positions. The studies also show that survivors are mostly likely to not take any action due to fear of reprisal. There is currently no Malaysian law criminalizing sexual harassment‚ only a Code of Practice on the Prevention and Eradication of Sexual Harassment in the Workplace‚ launched in 1999 by the Ministry of Human Resources. Legal action can be taken under other provisions in the Penal
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Many people use credit cards and most of the time the credit card is not used in the right moment.I believe that credit cards are not beneficial because they aren’t used for the right things. It would be very different if they were used correctly‚ credit cards are to be used it case of an emergency‚meaning not to be used when you are going to the 7-eleven to buy a bag of chips an a soda. It has shown that more than 75% percent of americans have been bankrupt or on the verge of it. There are more
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Luka Klikovac When the dust unsettles A shroud of grainy particles veils the heart of most galaxies‚ helping to make stars‚ planets and even us. But where did it all come from? Stuart Clark investigates T HE universe‚ it seems‚ has the same problem I have. Dust‚ everywhere. Looking round as I type this‚ I find myself wondering where on earth it all comes from. Just how does it accumulate without invitation on every surface‚ in every nook and cranny? Increasingly‚ astronomers can
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