QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that hotels and resorts
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CASE STUDY: ECCO GLOBAL VALUE CHAIN MANAGEMENT Question 1 What opportunities and threats exist for ECCO? Opportunities Threats Political/Legal -Labour laws are more flexible in non-European countries. E.g. in China‚ there were labour costs are lower. -Ease of entering new markets due to possibility of improvement of employment rate in country. E.g. in ECCO expected to employ 3000 people in China. - Restrictions such as taxes etc. -Eventually corruption (such as China : they don’t
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SOGO HOTEL MISSION To operate growing chain of lodging facilities profitably throughout the country exceeding the expectations the earning loyalty of guest through excellent accommodation and superior service and we do it as a team. VISSION We lead dominate the lodging industry in the Philippines. HISTORY Hotel Sogo was originated by two capitalist-proficient that was clustered in 1992. The individuals are pro-hotel businessman practiced in motel chain as supervisor in over 20 years and a commercial
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Question #1: Wholesalers provide value in the supply chain to producers‚ manufacturers‚ and customers by building warehouses in specific regions‚ taking ownership of the goods and distributing those goods. They have the ability to store nonperishable goods removing the burden of storage from the producers and manufacturers. The wholesaler can also purchase a large amount of products from the producers/manufacturers so that retailers can have access to them when needed. Producers and manufacturers
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- Internal Environmental Analysis ► The Value Chain Groupon value chain management is an extensive process that begins with the negotiations with buyers to delivery of purchased vouchers to customers. Introduction of the company listed services is very simple. Leads are created by the marketing department and passed to the relevant salesperson for the city‚ which is located seller potential. When agreement is reached with the seller‚ a salesperson works directly with the business to put
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…… …………………… 6 4.2 The effects of “Cap & Trade” on Tourism ………… 7 5. Environmental Analysis of my IP hotel ……………… 7 5.1 The advantages of hotel environmental ………… 8 5.2 The disadvantages of hotel environmental ……… 8 5.3 Analysis my opinion of my IP hotel ……………… 9 6. The financial crises effects on hotel operation ……… 9 6.1 The financial crises effects for my IP hotel ……… 10 6.2 The method to solve of the situation ……………… 10 7. Conclusion …………………………………………… 11 8. Reference
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people worldwide and owns and manages about thirty hotels and five luxury cruisers as of 2012. The company was incorporated in the year 1949 by Rai Bahadur M.S. Oberoi to run "Oberoi Group of hotels". The group of companies‚ affiliated through common ownership interest‚ has to offer first class luxury hotels‚ airline catering‚ airport bars and restaurants‚ corporate air charters‚ travel consultancy‚ limousine services and project management. With hotels being spread out in Mumbai‚ Delhi‚ Calcutta‚ Chennai
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pursuit of luxury is one that enhances the gratification of the senses; it is this refinement that can be innocent or vicious. According to Hume‚ the pursuit of innocent indulgence is permitted‚ but when they are pursued at the expense of some virtue they become a vice. Vicious luxury is a vice in the way it “engrosses all a man’s expenses and leaves no ability for such acts if duty and generosity as are required by his situation and fortune” (P. 279). The distinction between the two luxuries is the
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Global Luxury Brands’ Strategies to Fight Recession Global luxury brands’ strategies to Fight recession Choi Soon-hwa Luxury brands are actively responding to the latest economic downturn‚ said to be the worst since the Great Depression‚ racking their brains to escape the grips of the falling luxury goods market. Indeed‚ the hit to sales has been particularly bad as industrialized nations‚ traditionally the main luxury good markets‚ have suffered greatly. With luxury goods consumers having
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Top Three Competitors. When looking for competitors of hotels‚ there are many different things to consider‚ like price‚ amenities‚ the history of the hotel‚ star rating‚ and more. I mainly focused on price amenities and the history of the hotels. To start The Grand Hotel was the cheapest of the all the hotels which is nice if you are trying to save a few dollars but still stay in a very nice place. The Grand Hotel was anywhere from 130-190 a night. The Depot was the second cheapest at a price that
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