perception of quality‚ Translating needs into requirements‚ customer retention. Dimensions of product and service quality. Cost of quality. UNIT II PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENT Overview of the contributions of Deming‚ Juran Crosby‚ Masaaki Imai‚ Feigenbaum‚ Ishikawa‚ Taguchi techniques – introduction‚ loss function‚ parameter and tolerance design‚ signal to noise ratio. Concepts of Quality circle‚ Japanese 5S principles and 8D methodology. UNIT III STATISTICAL PROCESS
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face relations with customers. * Industrial Revolution – Henry Ford – Mass production. Quality once a post production review. Reactive approach. * Bell System Statistical – Shurart. * WWII Post War l 40’sand 50’s- Beming and Juran concepts fell on deaf ears. This message brought to Japan where concepts were embraced. Outperforming US counterparts. * Fast forward to 1980s… Crisis around globe. Total Quality was reactive approach to crisis. Total quality Shift in vision
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post-World War II‚ to the “Quality revolution” in the U.S. and elsewhere in the 1980’s through the early 21st Century. Identify the underlying forces to the ‘quality revolution’. Explain the role of the quality ‘gurus’ including Walter Shewhart‚ Joseph Juran‚ W. Edwards Deming Early Twentieth Century Inspection was the primary means of quality control during the first half of the twentieth century Separate the planning function from execution function Managers/engineers plan and supervisors/workers
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BILBILOGRAPHIC REFERENCE 1. Kaziliunas‚ A. (2012). Problem While Implementing Quality Management System For A Sustainable Development Of Organizations. Economic Journal‚ 90-98. 2. Lakshman‚ C. (2006). A Theory of Leadership For Quality: Lessons From TQM for Leadership Theory. Total Quality Management‚ 41-60. 3. Peter Hoonakker‚ P. C. (2010). Barrirers And Benefit Of Quality Management In The Construction Industry: An Empirical Study. Total Quality Management‚ 953-969. INTRODUCTION Many experts
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Implementing Total Quality. Upper Saddle River‚ N.J.: Prentice-Hall‚ 1995. Hall‚ Robert. Attaining Manufacturing Excellence. Burr Ridge‚ Ill.: Dow-Jones Irwin‚ 1987. Juran‚ Joseph M. “The Quality Trilogy‚” Quality Progress 10‚ no. 8(1986)‚ 19 – 24. Juran‚ Joseph M. Quality Control Handbook. 4th ed. New York: McGraw-Hill‚ 1988. Juran‚ Joseph M. Juran on Planning for Quality. New York: Free Press‚ 1988. Kitazawa‚ S.‚ and Sarkis‚ J. “The Relationship Between ISO 14001 and Continuous Source Reduction Programs
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forms of computing systems‚ telecommunications and other data processing and transmitting equipment and software. ICT Projects – a project which involves the use of technology or ICT to develop a new or upgrade systems or service. Dr. J. M. Juran‚ a Project Management quality guru‚ defines project as a “problem scheduled for solution”. Meaning‚ projects are conducted to solve a particular problem. ‚ Jeff Crump (2004)‚ stated that projects begin because a problem creates a need. And in
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Principles of Management: Project 1 Management Thinkers and Companies © 2005 Aditya Anupkumar 1 Principles of Management: An Analysis of the contributions of various thinkers to the field of Management‚ and a review of the management practices of five companies. #3 Aditya Anupkumar Principles of Management: Project 1 Management Thinkers and Companies © 2005 Aditya Anupkumar 2 Section I: Management Thinkers Principles of Management: Project 1 Management Thinkers and Companies
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PIONEERS IN MANAGEMENT: 1. Frederick W. Taylor -Father of Scientific Management 2. Elton Mayo - Father of Human Relations 3. Steven Covey - Principle-Centered Leadership 4. Henri Fayol - Father of the 14 Principle of Mgt. 5. Peter Drucker - Father of Management and formulated the Concept of Mgt. by Objectives (MBO) 6. Fritz J. Roethlisberger
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"Total Quality Control" was the key concept of Armand Feigenbaum ’s 1951 book‚ Quality Control: Principles‚ Practice‚ and Administration‚ a book that was subsequently released in 1961 under the title‚ Total Quality Control (ISBN 0-07-020353-9). Joseph Juran‚ Philip B. Crosby‚ and Kaoru Ishikawa also contributed to the body of knowledge now known as
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for avoiding pitfalls and ensuring success during TQM implementation. Introduction: Quality systems have been in existence for many more years than realized. It was during 1945- 1951 that Dr. Juran and Dr. Edward Deming traveled to Japan to give lectures on quality control systems. (Juran‚ 1995).Total quality management was derived by Deming in the 1940 ’s and implemented in Japan in the 1950 ’s (Deming‚ 2000). At the time‚ the US was not interested in this type of quality control. The United
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