Introduction Case studies Learning excellence: Southwest Airlines’ approach Ulla K. Bunz and Jeanne D. Maes The authors Ulla K. Bunz and Jeanne D. Maes are based at the University of South Alabama‚ Mobile‚ AL‚ USA. Abstract In an era in which adapting to change means survival‚ it is important to study what successful organizations have done. While the airline industry in the USA has not made thriving financial headlines‚ one small company has been able to satisfy its customers completely
Premium Southwest Airlines Airline
Alaska Airlines ran its business satisfied with complacency and dependent on customer loyalty and goodwill (Avolio‚ Patterson‚ & Baker‚ 2015). While Alaska Airlines was thinking the business could sustain this practice‚ many changes were occurring that would have a ripple effect and adversely affect the airline (Avolio‚ et al.‚ 2015). One executive stated it started as far back to 1999 when the airline was succeeding despite themselves due to fortuitous fuel costs and a good economy” (Avolio
Premium Airline Northwest Airlines Delta Air Lines
DEVELOPMENT OF LOW COST EVAPORATIVE COOLER UNIT TO SUIT INDUSTRIAL ENVIRONMENT Project Advisor: Prof. R.A. Attalage G.P.T.K. Abeysekara‚ K.H.H.G. Ketanwila‚ K.A.P. Vithana E-mail: thanujakasun@gmail.com‚ketanwila@gmail.com‚koswatta@gmail.com Department of Mechanical Engineering‚ University of Moratuwa‚ Moratuwa‚ Sri Lanka Abstract The purpose of this paper is to demonstrate the adaptability of evaporative cooling technology to Sri Lankan environment. Desiccant cooling technology
Premium HVAC Humidity Relative humidity
Deregulation of the airlines in 1978 forced the industry to rethink their business strategy in order to be successful during a period of widespread operating losses due to an economic recession‚ striking air traffic controllers and brutal price wars. The poster child for innovation during this period was Astro Airlines founded in 1980 by its charismatic leader‚ Arthur Burton. Enthusiasm‚ excitement and optimism were watch words used to describe the atmosphere at Astro Airlines in the initial years
Premium Leadership Charismatic authority Charisma
Target Corporation 個案背景 在 2006 年底，CEC 將討論在 10 個提案中的 5 個方案是否應執行。績效好 的分店將會為公司帶來價值，而績效不好的分店將拖累公司的盈餘，因此我們應 考慮各個提案是否能符合公司未來成長及資本支出計畫。以下我們將採用資本預 算的概念加以分析，由於在有限的資本支出條件下，我們想藉由綜合（財務與策 略面）分析排序出這五個提案的投資優先順序。 財務面分析 SALES 變 化 空 間 SALES 下 降 10% (與 模 組 比 ) NPV 變 化 12.3% 下降 5.3% 28% 25‚900 9.8% 上升 1.9% 64% The Barn 20‚500 16.4% 下降 18.1% 20% Goldie’s Square
Premium
Singapore Airlines’ strategy Singapore Airlines is positioned as a premium carrier with high levels of innovation and excellent levels of service‚ and has made a strategic choice of giving priority to profitability over size. The internal organizational practices outlined in this paper‚ such as continuous people development and rigorous service design are key aspects of operationalizing and sustaining this positioning and strategic choice. At the corporate level‚ SIA follows a strategy of
Premium Singapore Airlines Airline
Target Corporation Case Finance 3504 Dr. Casper By: Hyeji Jane Lee Wajiha Yassin Shawn Salvia Executive Summary In 1962‚ the first Target store was opened by its parent company‚ The Dayton Company‚ officially becoming the ‘Target Corporation’ during year 2000. In the following five years‚ Target’s sales saw a major increase raising their revenue to $52.6 billion. With 1400 locations throughout the nation‚ Doug Scovanner‚ the CEO‚ has to decide the next steps Target must take for continual
Premium Wal-Mart Target Corporation Household income in the United States
Southwest Airlines Southwest Airlines has long been one of the stand-out performers in the U.S. airline industry. It is famous for its low fares which are often some 30% lower than those of its major rivals. These are balanced by an even lower course structure‚ enabling it to record superior profitability even in bad years such as 2002‚ when the industry faced slumping demand in the wake of the September 11 terrorist attacks. Indeed‚ from 2001 to 2005‚ quite possibly the worst 4 years in the
Premium Southwest Airlines Airline
North America for Euro-Air. Euro-Air‚ a major European-based commercial airline‚ operated daily service to its European hub from fourteen cities in North America and onward service to more than 300 locations in 90 countries around the world. The fax letter (see Exhibit 1) suggested that Euro-Air had recently caused a lot of problems for at least one of its passengers. Passenger complaint letters were not unusual at any airline. What was unusual about this letter was the litany of problems described
Premium Airline Boeing 747 Northwest Airlines
Huella Hong Kong Online travel is a Malaysian-based travel portal that targets customers in Asia and Asia Pacific. Huella Hong Kong’s revenue growth is decreasing and their market share is declining. Huella Hong Kong has a state-of-the-art technology and business model. The people at Huella need to know what else they need to have or do in order to get out of this downward spiral. This case analysis will cover the problems Huella Hong Kong is facing‚ the different stakeholders and their effect
Premium Marketing Hong Kong Travel agency