A STUDY ON STRATEGIES OF RETAINING EMPLOYEES IN CALL CENTRES SUBMITTED IN PARTIAL FULLFILLMENT AS A REQUIREMENT FOR THE AWARD OF THE DEGREE‚ BACHELOR OF BUSINESS MANAGEMENT (BBM) FROM‚ Under the guidance of MY PROJECT GUIDE MRS. JIMMY SAM SUBMITTED BY: NAME: VISHNU.G YEAR: 2010-2011 DECLARATION I declare that this project titled‚ “A STUDY ON STRATEGIES OF RETAINING EMPLOYEES IN CALL CENTRES” is a record of my research project carried out by
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HIGH LEVELS OF ATTRITION IN THE INDIAN INTERNATIONAL CALL CENTRE INDUSTRY- “Generating higher levels of employee commitment in call centres is a critical factor to their successful operation. A high level of employee commitment in an organization can have beneficial consequences‚ resulting in lower absenteeism‚ higher performance and lower employee turnover (Mathieu and Zajac‚ 1990). Research also identifies commitment as a consequence of personal variables‚ role clarity and supportive
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This research paper consists on the up growing industry of call centers around the globe and the problems faces by the operation manger in call centers and discussed how there challenges are increases in contrast of traditional call centers and how the different modals help them in this uncertain and ever changing situation of call centre in new era The paper starts with introduction and then compromises on 6 sections Includes Traditional call center operations management problems‚ demand modulation
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ONE NIGHT @ CALL CENTER Chetan Bhagat’s second novel‚ One Night @ the Call Center‚ is based on a group of people working at a call center who have a chance encounter with God. The book describes a bunch of completely different characters with differing aims and ambitions‚ and how they pull themselves together and resolve these issues finally. Shyam‚ Priyanka‚ Vroom‚ Esha‚ Radhika and Military Uncle are colleagues in a call center. An unfaithful husband‚ a scheming boss‚ apathetic grandchildren
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Grenier‚ Cory Background: Carla Lombard is a charismatic owner of Better Bagels‚ a successful seven-year-old bagel chain. Recently Frances‚ the ex-wife of Tom Walters-an outstanding employee at Better Bagels‚ came to Carla and told her that Tom had AIDS‚ then left. Carla felt that she would not be justified to discuss Tom ’s health with him. However‚ worried by the possibility that Tom ’s illness might affect the solvency of her business by bringing adverse publicity if news of his illness spread
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| | | | | Individual Project | Case studiesBlack Coal Mine IndustryCall Centres | | | | Introduction Black coal mining is a substantial contributor to the financial wealth of Australia; it is a well-established industry that boasts a history of collect bargaining‚ strong unions and memberships to establish the rules of work. Whilst the industry is at the mercy of product markets‚ supply and demands‚ it normally progresses through strong cycles which have had a large
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Chicken centre is owned by Ethan. It has three shops in Melbourne. One is open recently in hawthorn. The others are in Chadstone and High street. The shop in hawthorn has one manager and three staff. The main marketing activities are in charge of the manager. The owner only comes two days a time to check new shop’s situation and make decisions when the manager can’t solve. Chicken centre has 5 years’ history. The boss has extensive experience on food. The business in Chadstone and Ashburton is very
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Flight Centre Graham Turner structured the company as families‚ villages and tribes. The creation of this unique system has also worked to the company抯 advantage. It provides incentives based on outcomes. The Flight centre抯 system is based on the idea that people work best in their preferred environment within the larger organisation rather than trying to fit them into the company抯 mould. The employees believe 憌hat gets rewarded gets done.?they are hard workers but also enjoy the many social
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ABOUT MAGGIES The charity ‘Maggie’s Centres’ has created a series of buildings dedicated to providing free emotional‚ practical and social support for cancer patients. Some of the world’s foremost architects are striving to build these palliative structures with the task of creating uplifting environments for cancer care‚ in honour of co-founder Maggie Keswick Jencks‚ who died from breast cancer in 1995. Maggie`s Centre is not a treatment centre but a place where individuals can meet‚ connect and
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1 SUSTAINABLE DEVELOPMENT IN THE CALL CENTRE INDUSTRY CASE STUDY OF OFFSHORING BOOM IN MANIZALES‚ COLOMBIA ANDRES FRANCO MORALES MASTER IN MANAGEMENT SCIENCE VRIJE UNIVERSITEIT BRUSSEL afrancom@vub.ac.be January‚ 2012. ABSTRACT In order to learn about the sustainability of the current call centres expansion in Manizales‚ considering the growth and development it might bring to the working labour there; a literature research has been undertaken. Firstly‚ a retrospect of the constitutional
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