to the customers to meet those needs. The market now determines what the manufacturer produces or the retailer sells and information collected from customers provides the basis for the focus for all organisational activities. Do not make assumptions about customers and their needs‚ ensure that you identify just who your customers are and what their needs are. Communicate with them often and regularly. Go directly to your customers for the information you need for information on customers priorities
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Computers and Education As the days go by‚ things change. For now‚ technology is slowly replacing those labored hands that has controlled th8ings for many years. In the two essays‚ "From Learning as Torture to Learning as Fun" by Don Tapscott and "Makes Learning Fun" by Clifford Stoll‚ the two authors discuss the use of computers in education. Both authors discuss the positive and negative points that new age generation technology has had on today’s society. One author leans toward the good
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unpredictable. But later on as we’ve finally meet and get to know them‚ our fears turned into excitement as we anticipate meeting them again the next day. The thing that only worried me was that I would probably run out of questions and topics to ask from a timid and reserved patient. Our clinical instructor was right when he said that having a duty in NCMH for only just 1 week is not that satisfying since we cant maximize our time to do all the planned activities with the patients‚ since usually
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Lessons Learned from the Project Management Simulation I am a senior project manager at Delphi Printers & Peripherals‚ a small electronics and computer peripheral manufacturer based in Santa Clara‚ California. I have been tasked with assembling and directing a product design team to develop a new and innovative consumer printer. Delphi has intelligence suggesting that a competitor is launching a printer with similar features and capabilities in 6 months‚ putting pressure on me and my team to develop
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Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to greet. Apart from these‚ icebreakers are also important which dispel the suspicious thoughts of the customers by using some compliments‚ comments
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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My learning experience from my relocation I am a telemarketing sales working at a telecommunication company which composes of many sales team focuses on different services and client base. I was serving retail call-in customers for a full range of services‚ from land line to broadband services. In order to increase productivity‚ my previous team had to split into some small teams to get each team’s service even more specific. All of us felt the uncertainty‚ some of my team members gossip
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ORGANIZATION SCIENCE Vol. 2. No. 1‚ February 1991 Primed in U.S.A. LEARNING FROM SAMPLES OF ONE OR FEWER* JAMES G. MARCH‚ LEE S. SPROULL AND M I C H A L TAMUZ Stanford University‚ Stanford‚ California 94305 Boston University‚ Boston‚ Massachusetts 02215 Rutgers University‚ New Brunswicic‚ New Jersey 08903 Organizations learn from experience. Sometimes‚ however‚ history is not generous with experience. We explore how organizations convert infrequent events into interpretations of history‚ and how
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Critical Analysis of Strategy For Learning From Failure by Ajta Introduction In Strategy For Learning From Failure‚ Amy C. Edmondson explain his strategy of how to get benefit from failure and be better. He presents this strategy in the form of a publication in which he shows his opinions about firms’ mistaken approach toward failure and how to fix that wrong. This paper will review Edmondson’s strategy as well as his main arguments‚ and will evaluate the quality of his writing and focus on weakness
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