CUSTOMER RETENTION STRATEGIES USED BY INTERNET SERVICE PROVIDERS IN KENYA 1 TABLE OF CONTENTS PART ONE INTRODUCTION ……….………………………………………………….……………3 1.1 Background ……………………………………………………………………….3 1.1.1 Customer Retention Strategies…………………………………………………….4 1.1.2 Internet Service Providers …………………….…………………………………..6 1.2 Research Problem ………………………………………………………………...8 1.3 Objectives of the Study ………………………………….………………………10 1.4 Importance of the Study ……………………………………………………...….10 PART TWO LITERATURE REVIEW
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Anti-discriminatory practice 5. Health & Safety 6. Confidentiality 7. Whistleblowing Bvi Explain how your role contributes to the overall delivery of the service provider There are many things that I do that contribute to the overall delivery of the service provider‚ for example I provide the best possible care I can give to the service users & families of those service users by communicating effectively & being involved in their day to day activities and personal
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“The web was going to be the great educator‚ but the cult of the amateur is now devaluing knowledge‚” says net entrepreneur Andrew Keen in his book The Cult of the Amateur. Would you agree or disagree with this statement? Is the Internet killing our ability to think critically by providing us with too much information and too many voices? Our ability to think critically directly relates to how we use our brains in our everyday lives. So many people use the internet for emailing
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Internet Access: Flat Fee vs. Pay-Per-Use Most Internet users are either not charged to access information‚ or pay a low-cost flat fee. The Information SuperHighway‚ on the other hand‚ will likely be based upon a pay-per-use model. On a gross level‚ one might say that the payment model for the Internet is closer to that of broadcast (or perhaps cable) television while the model for the Information SuperHighway is likely to be more like that of pay-per-view T.V. "Pay-per-use" environments affect
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PARENTAL FILTERS ON THE INTERNET: THE MECHANISMS UTILIZED BY PARENTS IN CONTROLLING THEIR CHILDREN’S ACCESS TO INTERNET _______ A Thesis Presented to The College of Communication Polytechnic University of the Philippines _______ A Research Proposal Of the Requirement for the Degree Bachelor in Communication Research _______ by Bellen‚ Jessilyn Manlangit‚ Janna Marie Martinez‚ Odessa Jane Ronquillo‚ Jon-Jon March 2012 Introduction Technology‚ often defined as the
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Discussing the Concepts 1. Define marketing and discuss how it is more than just “telling and selling”. Marketing is managing profitable customer relationships. The two fold goal of marketing is to attract new customers by promising superior value and to keep and grow current customers by delivering satisfaction. The old sense of making a sale is telling and selling‚ but in new sense it is satisfying customer needs. Selling occurs only after a
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INTERNET ARTICLE ANALYSIS Student Name Name of University Wayne (2007) reported in his article about another problem that the industries and homes are facing today. The article was about the shortage of milk as a cause for raising its price in the markets. It is a relevant management issue because it pictures the effects of rising prices of a product and its effect on the economy. Wayne discussed the factors leading to the rising prices of milk around the world. The rising global economy
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Discussing The Scarlet Letter with my classmates helped deepen my understanding of the novel because I was able to obtain a new perspective on several issues that the novel addressed. Never would I have questioned the treatment of women in today’s society versus the treatment of women in Puritan society if it weren’t for collaborating with classmates on edmodo and during socratic seminars. Not only did discussing The Scarlet Letter open my eyes to new viewpoints‚ but it also provided me with a greater
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IMPACT OF THE INTERNET ON NEWS MEDIA PROFESSIONALISM‚ MINDSETS AND BUZZWORDS INTRODUCTION In 1998 the Web-based bookstore Amazon.com claimed to offer more than 100 new books on the topic of the World Wide Web. Books which can be considered to be quite outdated at the time of writing this particular essay. The relevance of these and other publications lies therefore predominantly the tools they can offer in understanding the impact new media technologies have on different aspects of society over
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Running head: IMPACT OF UNETHICAL BEHAVIOR Impact of Unethical Behavior Article Analysis IMPACT OF UNETHICAL BEHAVIOR Impact of Unethical Behavoir The impact of unethical behavior in accounting can be tremendous. When people think of unethical behavior in the workplace whether it be accounting or any other division people often think of using the company phone for personal phone calls‚ or using the work computer to look at something like facebook
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